This document provides an overview of NIIT Technologies' performance measurement and exception management solution for investment processing. It discusses the challenges of straight-through processing for financial transactions due to increasing volumes, complex products, and regulatory requirements. The solution captures all incidents and exceptions during trade processing, classifies and enriches the data with reasons, generates reports to analyze performance on metrics like accuracy and productivity, and provides dashboards to view the information. NIIT Technologies has experience implementing this solution for large financial clients to improve operational efficiency and meet service level agreements.
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Enterprise Resource Planning
Toward a Future-Proof Product Control FunctionCognizant
A guide to rendering investment banks' critical product control function more responsive to P&L positon, independent price validation (IPV) and other financial data considerations.
The Revolution in Energy and the ETRM Software Requirements to Support Profit...Eka Software Solutions
Learn why extreme price volatility and new logistical requirements require next-generation ETRM software solutions.
In this webinar, featured guest speaker Bjorn Haglemann, MRE Consulting, and Eka discuss:
- Why first-generation ETRM software solutions cannot meet requirements
- How software will enable compliance with governmental and regulatory standards such as Dodd-Frank, ASC, FAS, IAS, and IFRS
- The top 3 ETRM software requirements for energy companies
- How to maximize profits with real-time scenario analysis
Download webinar recording: http://info.ekaplus.com/energy-revolution-etrm-webinar
FRIENDSHIP is a network
that needs:
no recharge!
no charging!
No roaming!
no validity!
no activation!
no signal problems!
just don't switch off your HEART !
Enterprise Resource Planning
Toward a Future-Proof Product Control FunctionCognizant
A guide to rendering investment banks' critical product control function more responsive to P&L positon, independent price validation (IPV) and other financial data considerations.
The Revolution in Energy and the ETRM Software Requirements to Support Profit...Eka Software Solutions
Learn why extreme price volatility and new logistical requirements require next-generation ETRM software solutions.
In this webinar, featured guest speaker Bjorn Haglemann, MRE Consulting, and Eka discuss:
- Why first-generation ETRM software solutions cannot meet requirements
- How software will enable compliance with governmental and regulatory standards such as Dodd-Frank, ASC, FAS, IAS, and IFRS
- The top 3 ETRM software requirements for energy companies
- How to maximize profits with real-time scenario analysis
Download webinar recording: http://info.ekaplus.com/energy-revolution-etrm-webinar
Optimizing order to-cash (e-business suite) with GRC Advanced ControlsOracle
Mark Stebleton, Oracle GRC Advanced Controls Product Management and Daryl Geryol, Navillus Partners explain how to optimize your Order to Cash process.
Allegro Opportune Success Factors For Etrm System Implementationrobertjparker
There is no “Silver Bullet” to ETRM system implementation success. Each software solution has strengths and weaknesses, and success is highly dependent on tight project execution and the extensibility of the system to scale with the trading environment. Project execution areas critical to successful delivery and deployment are discussed in this paper.
BPA, BPI, BPM ... We’ve rounded up some of the most-often-used words, phrases and acronyms in the business process outsourcing industry and put them together in a BPO Glossary.
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Optimizing order to-cash (e-business suite) with GRC Advanced ControlsOracle
Mark Stebleton, Oracle GRC Advanced Controls Product Management and Daryl Geryol, Navillus Partners explain how to optimize your Order to Cash process.
Allegro Opportune Success Factors For Etrm System Implementationrobertjparker
There is no “Silver Bullet” to ETRM system implementation success. Each software solution has strengths and weaknesses, and success is highly dependent on tight project execution and the extensibility of the system to scale with the trading environment. Project execution areas critical to successful delivery and deployment are discussed in this paper.
BPA, BPI, BPM ... We’ve rounded up some of the most-often-used words, phrases and acronyms in the business process outsourcing industry and put them together in a BPO Glossary.
Technology project executions rank high on CFOs’ most worrisome risks and enterprise resource planning system (ERP) projects are among them. Surveys regularly show that a significant number of strategic ERP projects fail to deliver expected outcomes, are delayed, and exceed budgets by a long shot. While most companies avoid catastrophic ERP failures, only a few wring out the most value. For top management, failing to deliver a strategic priority is rarely an option. Given a mature ERP solutions market place and mostly competent ERP installers, why do organizations frequently stumble?
BIS solutions DMCC is a fast-growing customized ERP software provider for small to large-scale organizations. Our specialty is to provide the best cloud ERP solution to our clients mainly in construction, trading and hospitality segments.
Significance of Mobile Computing in the Airline Industry - WhitepaperNIIT Technologies
This paper proposes a mobile based application that can serve as a companion for travelers. The proliferation of powerful devices and technologies has opened up a whole new world of possibilities. Internet and mobile devices have connected people in a way that were never possible before.
This paper analyses the complete lifecycle of an extended day US based mutual fund trade processing and the different financial intermediarie s involved . It focuses briefly on the information technology stack commonly used by the intermediaries for end-to-end processing of the trades.
Using Mobile Technologies for Check-in and beyond - WhitepaperNIIT Technologies
This white paper will document the ideas on how SMS based boarding passes (without 2D Barcodes) and various scenarios and other relevant solutions that can be implemented at any airline company. This paper provides recommendations for other linked areas where the mobile technologies could help the airlines in getting ahead of its competitors.
Great customer experiences are planned, designed and actively managed. Companies that consistently deliver, and improve upon, positive experiences have three things in common: customer insight, a customer culture, and a “designed” customer experience. The paper advocates how organizations must deliver a rich, personalized cross-channel experience with seamless integration across all touch points
Global catastrophic risks are risks that seriously threaten human well-being on a global scale. An immensely diverse collection of events could constitute global catastrophes: potential factors range from volcanic eruptions to epidemic infections, nuclear accidents to worldwide tyrannies, out-of-control scientific experiments to climatic changes, and cosmic hazards to economic collapse. This paper outlines how catastrophe exposures place special demands on insurer capitalization and require a distinct risk management approach. The interaction or co-variance (versus independence) of the various risks, a company faces, is an important factor in determining the company’s total capital requirements.
Mobile Itineraries the key to merchandising for the TMC - WhitepaperNIIT Technologies
This whitepaper will discuss how TMCs can use an integrated mobile itinerary as a platform to offer goods and services to their customers while on their trip. The paper discusses current mobile corporate travel initiatives and the role of the mobile itinerary as enabler to expand TMC services.
In the insurance industry, the advantage of custom-built marts and warehouses ensures that the structure and queries match the data, but the customization makes it very difficult and expensive to maintain. On the other hand, off-the-shelf marts and warehouses maintained by the third party and are general and less useful than the custom ones. In either case, they can easily grow beyond anything manageable. This whitepaper focuses on providing an overview of data warehousing in the insurance industry.
Presentation given by Arvind Mehrotra, Designation - Executive Vice President & Head – Global Strategic Initiatives, NIIT Technologies Ltd. on August 3rd, 2011 at eWorld Forum (www.eworldforum.net) in the session Information Management and Security
Reincarnating traditional infrastructure outsourcingNIIT Technologies
Ever since Traditional Outsourcing has gone almost extinct, enterprises are focusing on investing more in next-generation service providers that can provide them flexibility and agility to match the ever changing dynamics of business. This paper highlights how and why traditional infrastructure outsourcing market is shrinking dramatically. It also explains how the new age vendors can adapt to new technology to provide benefits to Gen 2.0 clients.
Enabling your Enterprise Mobility to tap New Growth OpportunitiesNIIT Technologies
Enterprise Mobility is a powerful tool that promises to bridge the gap between business and IT and truly make IT a business enabler by providing the capability to tap new opportunitie
The overwhelming challenges of IT infrastructure managementNIIT Technologies
CIOs are now looking at IT infrastructure management as a mean to drive business transformation. To transform the way businesses work, CIOs need responsive systems and processes to bridge the gap between operations and business. With this understanding, IT leaders need to align IT with business and manage IT infrastructure as a service model. This paper surveys the challenges service providers face in managing IT infrastructures. It also lists down solutions for the effective management of IT infrastructures.
Linux Migration from Legacy Mainframe Application - WhitepaperNIIT Technologies
This white paper aims at helping organizations understand the life cycle and challenges associated with the migration of a legacy mainframe application to a more cost effective yet stable environment like Linux.
New Distribution Capability benefits and challengesNIIT Technologies
Is NDC (New Distribution Capability) in Airlines a norm or a phenomenon?
Explore the benefits and challenges of New Distribution Capability: goo.gl/K5n5wO
Digital Foresight, a ready-to-implement solution that
helps inform you about a high-value customer’s likelihood to
defect and enable you to take the next best action to keep
existing customers
Accenture Regulatory Reporting As A Serviceaccenture
In this new Accenture Finance & Risk document we review how our Regulatory Reporting as a Service offering allows clients to transform their regulatory reporting capability through process improvement, cost reduction, standardization and enhanced transparency. See our other presentation on Financial Reporting Robotics: http://bit.ly/2qaLK9y
In this new Accenture Finance & Risk presentation we explore an approach for implementing financial reporting robotics in order to automate processes across regulatory reporting capabilities and improve efficiency. View our presentation to learn more.
For more on regulatory reporting, see presentation on User Defined Tools: http://bit.ly/2rinORX
Visit our blog for latest Regulatory Insights: https://accntu.re/2qnXs1B
Capital market firms are making decisions on which business lines, asset classes and services to keep and operate and which ones to exit. Regulatory reform and the
clearing mandate are driving the firms to consolidate their traditional exchangetraded derivatives (Futures and Options) and OTC derivatives into a single clearing
business, even while bi-lateral, uncleared derivatives will continue to co-exist with cleared products.
Data Quality Management: Cleaner Data, Better Reportingaccenture
In this new Accenture Finance & Risk presentation we explore a process to investigate, prioritize and resolve data quality issues, key to creating a more efficient and accurate reporting environment. View our presentation to learn more.
For more on regulatory reporting, see presentation on Financial Reporting Robotics: http://bit.ly/2qaLK9y
Visit our blog for latest Regulatory Insights: https://accntu.re/2qnXs1B
TIPA (Tudor IT Process Assessment) is an internationally-recognized framework that uses the principles of the ISO/IEC 15504 (SPICE) standard for IT process assessment within an organization. The framework offers a turnkey solution to determine the maturity levels of IT processes that are aligned with IT best practices such as ITIL® and ISO/IEC 20000, and enables process improvements.
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In this new Accenture Finance & Risk presentation we explore how our capability design and data sourcing methodology provides financial services firms with a framework for addressing their data processing, report population and reporting requirement needs.
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The environment of physical energy and non-energy commodity trading and marketing has grown increasingly complex, marked by globalization bringing about rapid changes in supply and demand patterns, increased regulatory scrutiny and evolving trading and reporting rules, volatility along the entirety of the physical supply chain, and increasing uncertainty as to future price movements. In order to react to these changes quickly and appropriately, participants in these markets must increasingly rely on a sophisticated infrastructure of software and technologies to ensure a complete view of their trading positions and external market conditions that can quickly and severely impact their values. The core component of these now requisite trading and marketing technologies are energy and commodity trading and risk management (CTRM) systems. As market complexity has increased and multi-commodity trading has become more common, CTRM solutions have had to become more sophisticated and provide a greater depth of capability in order to capture and value the unique characteristics of the multitude of physical commodities being transacted along the physical supply chain, from source to market. Given the capabilities of these CTRM systems, they do represent a significant investment for any trading or marketing organization, generally trailing only the large scale ERP solutions, like SAP, in terms of costs to purchase and implement. Allegro Development, one of the world’s largest CTRM solutions providers, engaged Commodity Technology Advisory to conduct a survey of a number of their clients to determine their views as to the value of their investment and the operational and financial impacts of deploying Allegro’s CTRM solution. This report summarizes the results of that survey and discusses the key considerations for any company seeking to develop their own assessment of the value of their CTRM technology investment via a Return on Investment (ROI) calculation.
Q2 Highlights:
Revenues grew 19% YonY and 8.2% QonQ
Profit after taxes were up 12.2% YonY and 17.0% QonQ
Order intake of US$ 176 mn, marking the 10th consecutive quarter of sequential increase in order intake
The Board recommends an interim dividend of Rs 10 per share as interim dividend. The record date for this payout will be 5th November 2019.
Consolidated revenues for the quarter under review grew 19.0% over the same period last year and 8.2% sequentially over the preceding quarter to Rs 1038.5 crore. EBITDA margin for the quarter expanded to 18.3%, up 118 basis points QoQ.
Among verticals, Insurance grew 15.3% QonQ contributing 31.1% of overall revenues, BFS expanded 9.4% QonQ contributing to 16.7% of revenue, and Travel Transport and Hospitality (TTH) was up 5.8% QonQ contributing to 27.8% of revenue. Other segments collectively grew 0.8% QonQ and they now represent 24.4% of overall revenues.
Digital revenues grew by 56% YoY and 18% QoQ, contributing to 38% of the total revenues in the quarter under review. Americas, EMEA, APAC and India contributed 49%, 37%, 10% and 4% of the revenue mix.
Fresh business of US$176mn was secured by the company during the quarter. As a result, the order book executable over the next twelve months has also increased to US$405mn.
“We have delivered robust revenue and margin performance yet again in line with our stated intent to drive robust, predictable and profitable growth for our business. The fundamentals of the business continue to be strong, as reflected in the sustained deal wins and the operating margin threshold that we have established,” said Mr. Sudhir Singh, Chief Executive Officer, NIIT Technologies Ltd.
Acknowledgements:
A TBR Perspective on Transform at the intersect - NIIT Technologies and the near future of Digital and Post-digital Transformation
A special blog by NelsonHall on how NIIT Technologies Delivers Digital Transformation with Capacity & Capability at Speed and Scale
HfS Research PoV on Change the game with verticalized AI: NIIT Technologies’ unique play as a post-digital firm
Q1 Highlights:
Revenues grew 16.7% YoY.
Profit after taxes up 2.0% YoY on reported basis, up 17.3% YoY after adjusting for non-recurring expenses.
Order intake of US$ 175 mn, marking the 9th consecutive quarter of sequential increase in order intake.
The quarter under review had one-time non-recurring expenses of Rs. 235 mn translating to a negative impact of 240 bps. Adjusted for that, the EBITDA margin for the quarter stood at 16.9%, an expansion of 103 basis points YoY, and PAT increased 17.3% YoY to Rs 100.6 crore.
In constant currency terms, BFS expanded 2.8% QoQ contributing to 16.5% of revenue, Travel & Transportation (TT) was up 5.9% QoQ contributing to 28.3% of revenue and Insurance grew 6.6% QoQ contributing 29.1% of overall revenues. Others segments collectively grew 1.5% QoQ and they now represent 27.0% of overall revenues.
Digital revenues grew 46% YoY contributing to 34% of the total revenues. Americas, EMEA, APAC and India contributed 49%, 35%, 11% and 5% of the revenue mix.
The Company secured fresh business of US$175mn during the quarter. The order executable over the next twelve months has also increased to US$395mn.
“We registered a good performance in Q1FY20 and the fundamentals of the business are strong,” said Mr. Sudhir Singh, Chief Executive Officer, NIIT Technologies Ltd.
Acknowledgements:
NIIT Technologies ranked #1 in ‘Business Understanding’ for the second consecutive year in ‘Whitelane’s 2019 UK IT Sourcing Study’.
NIIT Technologies named as a Leader among midsize agile software development service providers, by Forrester Research Inc., an independent research and advisory firm, in their report, The Forrester WaveTM: Midsize Agile Software Development Service Providers, Q2 2019.
NIIT Technologies companies Incessant Technologies and RuleTek received Pega Partner Award 2019 for ‘Excellence in Growth and Delivery’.
FY’19 Key Highlights
• Revenues expand 22.9%
• Operating profit up 28.7%
• Operating margin improved 80 bps to 17.6%
• Net Profits improved by 43.9%
• Cumulative order intake for the year is USD 646 MN. Up 27% over previous year
FY’19 Geo mix
Americas- 49%
EMEA-33%
India-8%
APAC- 10%
FY’19 Industry mix
Insurance- 28.7%
BFS- 16.1%
Travel & Transportation- 26.9%
Leadership Speaks
“FY 19 was one of the most successful years in our firm’s history. Not only did we deliver very significant growth but we also increased operating margin simultaneously. Our strategy of transforming the three industries we serve at their intersection with emerging technologies continues to differentiate and drive growth.”
Mr. Sudhir Singh, Chief Executive Officer, NIIT Technologies Ltd.
“The year was characterized by strong deal momentum. Order intake improved steadily in each quarter with large deal wins and new logo additions. USD 170 m of fresh business was secured during the quarter”.
Mr. Arvind Thakur, Vice Chairman and Managing Director, NIIT Technologies Ltd.
“With strong leadership in place, the platform is set for our next phase of growth”.
Mr. Rajendra S Pawar, Chairman, NIIT Technologies Ltd.
Acknowledgements
• Recognized in the Best of The Global Outsourcing 100® list produced by IAOP
• Positioned as a Leader in the NelsonHall NEAT Report for RPA & AI in Banking 2019
Q2 FY19 PAT up 66.3% YoY
Q2 Highlights:
• Revenues up 23.1% YoY and 10.0% QoQ
• Strong improvement in Operating Profits, by 37.2% YoY and 25.1% QoQ
• Operating Margins expand by 186 bps YoY and 217 bps QoQ
• Fresh Order Intake expands to USD 160 Mn
NIIT Technologies delivers robust 145% growth in PAT for FY’16NIIT Technologies
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Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
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Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
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How to Get CNIC Information System with Paksim Ga.pptxdanishmna97
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LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
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https://alandix.com/academic/papers/synergy2024-epistemic/
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Speakers:
Bob Boule
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However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!
Performance measurement and exception management in investment processing
1. www.niit-tech.com
NIIT Technologies White Paper
Performance Measurement and Exception
Management in Investment Processing
Performance Measurement and Exception
Management in Investment Processing
Vinit Sharma
2. Introduction
Straight-through Processing and its Challenges
Performance Management
Components of a System
Performance Reporting System
How does NIIT Technologies’ solution work?
Conclusion
NIIT Technologies Experience
References
About the Author
About NIIT Technologies
3
3
4
4
5
6
6
7
7
8
8
CONTENTS
3. INVESTMENT
REVENUEREVENUE
INVESTMENT
INVESTMENT
INVESTMENT
FINANCE
FINANCE
FINANCE
FINAANCE
FINANCE
WEALTH
MARKET
MARKET
MATKET
CAPITAL
CAPITALCAPITAL
CARGO CAPITAL
ECONOMICS
ECONOMICS
BANKING
The financial securities market incurs about 80% of its total cost
associated with trade processing in exception management. The
competitive pressure has led majority of the back office service
providers to turn to Straight-through Processing (STP) to increase
speed and efficiency with which trades are processed and settled
and to reduce risks and costs associated with trade processing.
STP is a much-beleaguered term in the securities industry as it has
been used for a wide range of technologies , products, and
business objectives.
The objective is well understood — increase efficiency of trade
processing to enhance customer service, cut costs, and increase
profits. Despite significant IT investments, there is lot of room to
improve at every stage of trade processing — from order initiation
to settlement. The back office service providers need to constantly
monitor operations, identify bottleneck s and take corrective
measures. To successfully attribute any exception during back
office trade processing, it is imperative to benchmark tasks and
measure performance of each of the tasks against it. Any deviation
necessitate s further investigatio n and provides scope for
improvement. The conclusion is that any system that provides
meaningful performance benchmark, appropriate tools, minimum
service requirements, and information to monitor and manage
business result will definitely add value to the end client.
This paper analyzes a system that monitors the complete back
office operations involved with trade processing; evaluates
robustness of processes and the efficiency of employed resources
to manage the complete transaction lifecycle and yield optimum
results at competitive cost.
Introduction
The concept of Straight-through Processing (STP) is not new. STP
is seamless, electronic end-to-end processing that encompasses
the entire life of a transaction or a business support process —
from execution through settlement and reconciliation, across the
entire financial markets value chain. Ideally, with STP, once a trade
is entered in the system, it never needs to be touched or manually
administered again, unless subject to legal and regulatory
restrictions. With the number of participants involved in completing
a trade transaction, it is important that all of them achieve high
level of STP. However, it is extremely difficult to achieve enhanced
efficiency in today’s electronic and automated marketplace due to
several factors:
• In order derive competitive advantage, investment firms
continuously introduce new financial products with varying
degrees of complex processing needs
• Trade volumes are continuously rising due to greater participation
of retail and institutional investors
• Smaller lot sizes
• Decreasing margins per trade transaction are making any error in
the process extremely expensive
Operationally, there are far too many touch points, from order
initiation through execution and settlement , increasing the
possibility of errors and the cost of manual intervention. With the
proliferation of new products and multiple reference data providers,
it is an added challenge to ensure data consistency between order
initiation and settlement. The challenge is a much bigger one for
global markets service provider. There are multiple regulatory and
compliance requirements which require investment processing
firms to spend on resources. This in turn shifts the focus from
improving operational challenges with trade processing.
Straight-through Processing and
its Challenges
3
4. The business benefits of such a system are immense. Building
such a system provides enhanced client experience, by measured
timely and accurate service performance data, to meet client’s
specific requirements.
Quality and performanc e management serve as “centers of
excellence” to an organizatio n by providing reliable, accurate
performanc e data on key business processes. Quality
management enables an organization to examine its processes
on an “end-to-end ” basis. It also enables more effective,
fact-based conversations with the market units, solution groups
and external clients. This in turn results in improved Service Level
Agreements (SLA’s) and enhnced client satisfaction.
In the investment processing industry, getting an insight into the
performance of the services being offered to clients is the key
reason for the value proposition to be outsourced. The goal is to
broaden the areas of focus, so as to include measurable elements
like accuracy, productivity, volume, and timing. The service provider
should provide the mechanics to analyze every error/ exception;
enrich the exception with reasons; and enable the conversion of
data into information on a consistent basis for management
reporting, internal quality assurance, analytics, and forecasting.
The service provider often has multiple functional areas performing
various back office tasks for its clients. Many of these functional
areas are transaction driven supporting and managing millions of
transactions per month. The transaction data is usually pulled from
multiple systems or manually captured. In such cases, data errors
and exceptions are a common occurrence. Therefore, data needs
to be sanitized and organized in a form that can be easily analyzed
and presented to the management so as to provide complete
transparency into the efficacy of processes.
Performance ManagementPerformance Management
Components of a SystemComponents of a System
4
Exception Exception
Exception
Exception
Exception
Exception
Disrupt
Customer Service
Compliance/
Risk management
BUY
SI
DE
SELLSIDE
CLEARANCE / SETTLEMENT
BUY
SID
E
SELLSIDE
CLEARANCE / SETTLEMENT
Basel ll
SEC Rules 17a-3, 17a-4
NASD 3110J-SOXMiFID
PIPEDA
Serbanes-OxleyRegNMS
Fig 1: Challenges with end-to-end Straight-through Processing
The performance management system requires establishment of
standardized processes for measuring service performance by
capturing, enriching, and converting exception data into productive
information. The core logic of such a system would be based on
three levels of data:
• Functional Process Metrics: These metrics capture all incidents
and exceptions that are inherent in each process that makes up
the measures (accuracy, productivity, cost, volume and timing)
• Enrichment Coding: It reduces the manual effort of adding
research clarification to an exception, such as an incident type, as
well as the reason areas for root cause analysis and controllability
• Parsing of data: To enable conversion of data into information
for more analytics
The system should serve as a scorecard and benchmark the
exception data in an automated fashion, saving several thousand
man hours wasted in manual data preparation. This leads to higher
service quality which in turn improves customer loyalty.
5. The common components of such a system should include the
following:
• A user interface for maintenance of master data for entities
related to exception
• A user interface for exception enrichment
• An “approval process” workflow for enriched and wrongly
assigned exceptions
• A user interface for user administration module that defines user
roles, team mappings and their function points. The system
should support role based security at data level, report level and
screen level.
5
Extract, Transform
Load (ETL)
Extraction of data from source system, transforming flat files to Normalized Database Structure and finally
loading the data into the end target
Workflow Logic and intelligence in the application to show only the relevant data to the user for enrichment or approval
Enrichment Framework and functionality that allows users to enrich data
Allows for troubleshooting and quicker response to production issues
User
Administration
Master Data
Error handling and
E-mail alerts
Provide secure access to the application and defines who we can see and what we can do
Authentication
and Authorization
Framework
This engine is typically a tool like Business Objects, Cognos and Hyperion
These are customized interfaces that provides rich user experience implemented on top of tools like Business
Objects
Reports that are generated out of the system in a pre-determined format with a limited selection criteria
Business
Analytics and
Performance
Reporting Engine
Ad hoc reports
and Dashboards
Canned Reports
1
2
3
4
5
6
7
8
9
10
Framework and functionality that allows adding of organizations, teams, and users and maintaining their
details on an ongoing basis
Setup and maintenance of configuration data required for normal functionality of the system
S.No Component Name
The ultimate goal of performance reporting system is to make sure
that it automatically extracts pertinent exception data from appropriate
systems; enriches this data with reasons; enables the conversion of
data into information on a consistent basis for management reporting,
internal quality assurance, analytics and forecasting.
Typically performance management and exception reporting can
primarily be done at four different levels:
1. Productivity
2. Accuracy
3. Incidents
4. Volume
Performance Reporting System
Description
6. Productivity reporting can be done at multiple levels depending on
the client’s preference. Basic reporting involves total active
accounts per operation for a particular time interval. Potentially
useful information can be obtained by reporting productivity at
team level or at transactio n level. Reporting should be
customizable on daily, monthly or quarterly basis.
ProductivityProductivity
Accuracy metrics indicate count of total controllable exceptions
occurring per transaction. Reporting can be done at multiple levels
– individual, team or business unit and for multiple periods – daily,
monthly or quarterly.
AccuracyAccuracy
Incident reporting aims at identifying the count of total reversals
and the reasons associated with it. Reporting can be consolidated
for all clients or done separately for each client. It can be done at
multiple levels – individual, team or business unit and for multiple
periods – daily, monthly or quarterly.
IncidentsIncidents
Volume reporting displays total count of transactions at daily/
weekly/ monthly or quarterly period for past one year. This
reporting can again be done separately for Business units, teams,
clients etc.
VolumeVolume
As exception/ error volumes rise in trade processing, it is not viable
to rely solely upon manual intervention as the first line of defense.
In the current market environment, where there is a premium on
cost reduction and lowering risk, it is imperative, for firms to
actively consider the implementation of appropriate performance
management systems.
ConclusionConclusion
How does NIIT Technologies’
solution work?
How does NIIT Technologies’
solution work?
6
NIIT Technologies has built an integrated solution that provides
enhanced client experience by measurement of timely and
accurate service performance data to meet every client’s specific
requirements.
NIIT Technologie s has a built a four step Performanc e
Management and Reporting System (PMRS).
NIIT Technologies solution, all incidents can be easily captured,
controlled and reported through a seamless workflow.
Most organization s have high volumes of incidents and
exceptions in the system during trade processing. With the
high volume of incidents, organizations fail to identify the root
causes and establish preventative actions manually. Using the
1. Capture all Incidents and Volumes1. Capture all Incidents and Volumes
The incidents, captured in the first step, are classified into
various exceptions. Every error (exception) is analyzed and
enriched with reasons. Once the errors are analyzed and
enriched, the data is converted into information which be
used for management reporting, quality assurance, analytics,
and forecasting.
2. Classify Exceptions, Incidents2. Classify Exceptions, Incidents
Our solution confidently reports on the quality, accuracy,
timeliness , cost, and FTE efficiency measures of current
exceptions data.
3. Report Generation and Analysis3. Report Generation and Analysis
4. Publisher/ Dashboard4. Publisher/ Dashboard
It enables the users to view information in the form of user
defined (ad-hoc), canned reports and dashboards in its end state.
PMRS
Capture All Incidents
& Volumes
Classify Exceptions,
Incidents
Report Generation
& Analysis
Classify
Exceptions,
Incidents
Report
Generation &
Analysis
Publisher / Dashboard
7. At NIIT Technologies, we have managed more than $1 trillion Assets
Under Management, engaging with more than 1.5 million end users.
NIIT Technologies considerable experience in Front Office, Middle
Office and Back Office operations. As per the Datamonitor Black
Book of Outsourcing 2010 survey, in the overall satisfaction ratings,
NIIT Technologies is ranked number 1 in the Data Management
Services. NIIT Technologies’ team has working knowledge of
several industry leading products including Charles River, Calypso,
Advent Moxy, Linedata Longview, MacGregor ITG, Eze Castle,
Omgeo, Bloomberg, Reuters, Yodlee solutions such as “Yodlee
Account Data gathering” and many other tools and products used
in the industry.
NIIT Technologies Experience
Strong Industry FocusStrong Industry Focus
NIIT offerings span business and technology consulting, application
development and management services, IT infrastructure services,
and business process outsourcing. Our services to customer-r-
partners across the world has led to the evolution of a strong value-e-
optimizing framework for offering similar services through a cost
effective delivery model that can be used in single shore, dual or
multi shoreformats.
Technology BandwidthTechnology Bandwidth
NIIT software factories are ISO 27001, CMMi Level 5 and PCM Level
5 accredited. Our resources are therefore well versed with operating
in a highly mature process oriented and secure environment and
bring this expertise to all client engagements.
Mature Best-in-class process frameworkMature Best-in-class process framework
NIIT has a large resource base of over 5000 analysts and consul-
tants and hence is able to quickly source professionals with the
desired skill sets required for the project. Furthermore, we also
possess the capability to ensure a quick ramp-up of project
resources when in need.
Access to large resource baseAccess to large resource base
7
Several global organizations rely on NIIT Technologies Performance
Management and Reporting Solutions (PMRS) to meet their
complex and ever changing requirements at low compliance cost
and to deliver strong management processes. By using these
solutions, organizations report recorded exceptions in a timely and
accurate manner providing governance, visibility, and transparency.
Our PMRS solution is part of NIIT Technologies’ Performance
Management System which drives profitable growth by delivering
predictable results, improving confidence and compliance, and
streamlining business processes.
8. Vinit Sharma is a Business Solution designer within the Banking and Financial Services practice
at NIIT Technologies Ltd. He has over 8 years of experience. His expertise includes Capital
Markets, Corporate Finance, Credit Card and US Mortgage business.
About the Author
D_03_120413
Write to us at marketing@niit-tech.com www.niit-tech.com
NIIT Technologies is a leading IT solutions organization, servicing customers in North America,
Europe, Asia and Australia. It offers services in Application Development and Maintenance,
Enterprise Solutions including Managed Services and Business Process Outsourcing to
organisations in the Financial Services, Travel & Transportation, Manufacturing/Distribution, and
Government sectors. With employees over 7,000 professionals, NIIT Technologies follows global
standards of software development processes.
Over the years the Company has forged extremely rewarding relationships with global majors, a
testimony to mutual commitment and its ability to retain marquee clients, drawing repeat
business from them. NIIT Technologies has been able to scale its interactions with marquee
clients in the BFSI sector, the Travel Transport & Logistics and Manufacturing & Distribution, into
extremely meaningful, multi-year "collaborations.
NIIT Technologies follows global standards of development, which include ISO 9001:2000
Certification, assessment at Level 5 for SEI-CMMi version 1.2 and ISO 27001 information
security management certification. Its data centre operations are assessed at the international
ISO 20000IT management standards.
About NIIT Technologies
NIIT Technologies Limited
2nd
Floor, 47 Mark Lane
London - EC3R 7QQ, U.K.
Ph: +44 20 70020700
Fax: +44 20 70020701
Europe
NIIT Technologies Pte. Limited
31 Kaki Bukit Road 3
#05-13 Techlink
Singapore 417818
Ph: +65 68488300
Fax: +65 68488322
Singapore
India
NIIT Technologies Inc.,
1050 Crown Pointe Parkway
5th
Floor, Atlanta, GA 30338, USA
Ph: +1 770 551 9494
Toll Free: +1 888 454 NIIT
Fax: +1 770 551 9229
Americas
NIIT Technologies Ltd.
Corporate Heights (Tapasya)
Plot No. 5, EFGH, Sector 126
Noida-Greater Noida Expressway
Noida – 201301, U.P., India
Ph: + 91 120 7119100
Fax: + 91 120 7119150
A leading IT solutions organization | 21 locations and 16 countries | 8000 professionals | Level 5 of SEI-CMMi, ver1.2
ISO 27001 certified | Level 5 of People CMM Framework