21st Century Qualifiers
The Lean Hospitality Industry
Benefits of Lean Hospitality
5S the Foundation to Lean Hospitality
Impact of a Lean hotel – Case Study
Summary
Just in time (JIT) is a production strategy that strives to improve a business' return on investment by reducing in-process inventory and associated carrying costs. Just in time is a type of operations management approach which originated in Japan in the 1950s. It was adopted by Toyota and other Japanese manufacturing firms, with excellent results: Toyota and other companies that adopted the approach ended up raising productivity (through the elimination of waste) significantly.
In this presentation, we will discuss the concept and interrelation between product and process design and product life cycle. We will also talk about key decisions required in process design and evaluation of process design.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
Case Study of a Pizza Restaurant using House of Quality or Quality Function D...Deepanshu Saini
Its about a Pizza Restaurant that runs in great profit for initial 8 years of its operation but profits go down terribly in last 3 years. You are one of the many regional managers for the restaurant chain. What are the solutions that you will undertake for the company to again perform well in market ? Back your decisions with some data.
This report of Amy's Ice Cream includes the problem faced by the company, the analysis of the case, alternatives, decision and implication toward the company.
Lean 6 Sigma in Hospitality Industry Conference Soliman Albrassi
LSSiHI is the first conference for hotel professionals addresses the operational efficiency of hotel processes, offering valuable perspectives on improving process outputs, enhancing service standards, optimising revenues and increasing bottom lines through implementing Lean six sigma philosophy.
Just in time (JIT) is a production strategy that strives to improve a business' return on investment by reducing in-process inventory and associated carrying costs. Just in time is a type of operations management approach which originated in Japan in the 1950s. It was adopted by Toyota and other Japanese manufacturing firms, with excellent results: Toyota and other companies that adopted the approach ended up raising productivity (through the elimination of waste) significantly.
In this presentation, we will discuss the concept and interrelation between product and process design and product life cycle. We will also talk about key decisions required in process design and evaluation of process design.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
Case Study of a Pizza Restaurant using House of Quality or Quality Function D...Deepanshu Saini
Its about a Pizza Restaurant that runs in great profit for initial 8 years of its operation but profits go down terribly in last 3 years. You are one of the many regional managers for the restaurant chain. What are the solutions that you will undertake for the company to again perform well in market ? Back your decisions with some data.
This report of Amy's Ice Cream includes the problem faced by the company, the analysis of the case, alternatives, decision and implication toward the company.
Lean 6 Sigma in Hospitality Industry Conference Soliman Albrassi
LSSiHI is the first conference for hotel professionals addresses the operational efficiency of hotel processes, offering valuable perspectives on improving process outputs, enhancing service standards, optimising revenues and increasing bottom lines through implementing Lean six sigma philosophy.
Hotel Ajanta is an budget tourist hotel in Delhi situated near railway station, including facilities, booking and contact information, located at 36, Arakashan Road,
Ram Nagar, Diagonally Opposite to Church, New Delhi - 110055
Amanda Richardson, HotelTonight , @amandarich01
Amanda Richardson, VP of Product for last minute booking app Hotel Tonight joins us to talk about how they’re reinventing hotel booking, and the travel experience, for the mobile era.
El contenido de esta ponencia quiere mostrar qué técnicas de Agile y Kanban pueden ser utilizadas y cómo pueden utilizarse a través de prácticas / ejemplos reales del día a día en un Service Desk.
Lean Business Modeling for Apple (iTunes) and Spotify: Who will win the busin...Rod King, Ph.D.
The above presentation uses the Red Ocean Design (ROD) Business Notation for rapidly documenting, analyzing, prototyping, and designing business models.
Is customer centricity just another management fad? Globally, companies are investing more than USD 10 billion annually to drive customer centric transformations, yet four in five are left unsatisfied.
An introduction to Lean for service organisationsOEE Consulting
In the current economic climate, businesses of all sizes are routinely expected to do more with less.
Eliminating waste, efficiency improvements and enhancing value for the customer can all help you transform your business.
Story of The Soldier Son Portrait who died to save othersTimothy Wooi
This is a great story of the Soldier Son Portrait.
A wealthy man and his son loved to collect rare works of art. They had everything in their collection, from Picasso to Raphael. They would often sit together and admire the great works of art. When the Vietnam conflict broke out, the son went to war. He was very courageous and died in battle while rescuing another soldier.
The father was notified and grieved deeply for his only son. About a month later, just before Christmas, There was a knock at the door.,,,,,,,,,,,......
MV Thailand Leadership Training 2023.pptTimothy Wooi
Servant Leadership Training, preparing Leaders to lead and serve God with a heart anchored on 12 key principles of Servant Leadership starting with the 12th key principles of Calling & Nurturing the Spirit.
Introduction to 21st Century Leadership & Change Management, Features of Innovative, Traits & Styles of Leadership
Servant Leadership Styles-The best way to Lead.
- How to become a Servant Leader
- 10 Principles of Servant Leadership
3. Faith Walk Leadership ‘Heart of a Leader’ (Ken Blanchard) building Relationship, Collaboration and Trust.
SEAIETI Online Educational Administration Practices with TQMTimothy Wooi
THEME:
Turning Great Teachers to Great Administrators with ‘TQM’
Course Content
Session1. Soft TQM
Quality Assurance and managing
Organizational Change
TQM and its Application in
School settings
Session2. Hard TQM
Tools and Techniques for Total
Quality Management
Steps in TQM Implementation
building the Dream School
Advanced Standards for Quality School Systems
Introducing ISO 9001 International Quality Assurance and Lean Six Sigma
Profesionalism in efficient customer serviceTimothy Wooi
Course Objectives:
To be exposed to the importance of Professionalism for excellent customer service in the digital era.
To benchmark excellent professional customer service attitude as the foundation of an excellent customer service strategy making lasting first impression to significantly impact business success.
To understand the definition and the importance of customer service quality, strategies and skills and to apply them in providing an excellent customer service with professionalism.
To understand the Principles of an efficient customer service skills with 21 examples to develop from.
Innovative Leadership in Education for the New Normal Timothy Wooi
Objective
To introduce Educators to the Concepts and Features of Innovative Leadership, preparation and effective practices.
Preparing Educators with Innovative Leadership characteristic and features applicable to practice, making a difference in School Improvement.
Developing successful Principals and Leaders to lead school with Innovative Leadership styles, building Relationship, Collaboration and Trust.
Leadership and the teaching and learning culture in the new normalTimothy Wooi
Session 1
Leadership for non Teaching Personnel to support Education in the Teaching and Learning culture in the New Normal.
Leadership Styles in the New Normal
1. Servant Leadership,
2. Transactional Leadership,
3. Emotional Leadership &
4. Transformational Leadership
Session 2
Introduction to Innovation & Innovation Leadership.
Innovation Leadership & Skills in the New Normal
Leading innovation practice in the New Normal
Introduction
Leadership of non Teaching staff in the School System and the Teaching and Learning culture in the New Normal are crucial and plays an important role to support the Educational Organization.
It explores organizational theories, models of theories, models of leadership & management, and personal & organizational change.
It bridges the theories to practical applications to support the Educational settings.
Communication & Interpersonal Skills at Multi Cultural WorkplaceTimothy Wooi
Course Objective
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
different behavioral styles and learn to modify your behavior to achieve best results
how to stay present 'in the moment', 'listen for intent', and influence your listener positively
how to give and receive constructive feedback as a way to build better relationships
To demonstrate assertive behavior
how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
Course Content
Interpersonal Skills
Introduction (Interaction & Person)
Importance of Interpersonal Skills
Communication in Interpersonal Skills
Tools in Interpersonal Skills
Verbal communication
Non-verbal communication
Listening skills
Negotiation
Problem-solving
Decision-making
Assertiveness
Emotional Quotion (EQ) with Interpersonal Skills
Integrating EQ to Interpersonal Skills to perform better at your workplace.
How can you develop your EQ skills to perform better at your workplace position?
Interpersonal Skills Workshop
Applying EQ to Address Your Workplace Challenges
The Seven Habits of Highly Effective People by Steven CoveyTimothy Wooi
Course Objective
Today more than ever we need to improve life and work
effectiveness. They represent a proven process of personal and interpersonal growth that can have an immediate and lasting impact.
The purpose of The 7 Habits of Highly Effective People ® is to help you lead your life in a truly effective way and thus, your organization to achieve greater productivity, improved communication, strengthened relationships, increased influence, and laser-like focus on critical priorities.
Contents
The 7 Habits
Independence
1- Be proactive
2- Begin with the end in mind
3- First things first
4- Think win-win
5- Seek first to understand, then
to be understood
6- Synergize
Continual improvement
7- Sharpen the Saw; Growth
Digital Workplace Leadership 3 sessionsTimothy Wooi
This is 3 Session course of Digital Leadership At Workplace with topics and sub topics as below.
Session 1
Digital Workplace Leadership
1. Introduction to Leadership in the Digital Age
2. Digital Workplace and its definition
3. Common misconceptions about Digital Workplace platform
4. Why do Organizations need a Digital Workplace
5. Improve employee experience by Digitally Transforming Your Workplace
6. The Future of Work Is the Digital Workplace
7. The 5 Pillars of a Digital Workplace Strategy
Session 2
5 Key Characteristics of Digital Leaders
1. Inspires others
2. Leverages technology
3. Encourages collaboration
4. Drives innovation
5. Manages risk
Session 3
Today's Top 8 Digital Leadership Skills
1. Digital Literacy
2. Digital Vision
3. Advocacy
4. Presence
5. Communication
6. Adaptability
7. Self-Awareness
8. Cultural Awareness
Kaizen in Education
In Education, the purpose of Kaizen should be very clearly stated and aligned with the strategic direction of the Educational Institution. Strategy must be a reflection of ‘customer value’ (value to student) as monitored through simplicity, quality, speed, cost, motivation, and growth measurements.
Introduction to Kaizen
Concept & Origin of Lean & Kaizen from Toyota Production System (TPS) and purpose of Kaizen.
The creation of a Kaizen Culture.
The Five Principles of Kaizen. (The Seven Steps Improvement Process)
4. Kaizen in Education.
5. Purpose of Kaizen & the strategic application in the Educational
Institution.
6. How to introduce Kaizen Principles in Education.
7. Kaizen in Teaching & Learning
Touraride Penang Downing Street to London Downing StreetTimothy Wooi
An Ultimate journey to ride to London started when Mr BK Lim who wanted to full fill his dream of a lifetime ie 'To ride to London Downing Street from Downing Street, Penang on just a small cc Bike. A couple heard of this and was interested to tag along. Mr BK Lim then invited 1 Biker and myself for a planning meeting at Touratech. Later another Biker called 2 more of his close friend to join and tag along with Mr BK Lim too. The group grew from 8 to 9 with a very elderly Biker joining to support Mr BK Lim.
During the ride, three Bikers (the Biker and his 2 close friend) would normally move on together on their own and would only join the team as when necessary.
At New Delhi before leaving AJANTA Hotel, Mr Lim briefed every on his engagement of a local Biker to guide everyone safely out of New Delhi till NH1 highway. Mr Lim asked a firm question of 'Are you all still with the team?', no one replied however after all of us reached the NH1 highway safely. Upon reaching the NH1 Highway,the couple and the 3 Bikers separate from the team riding off on their own ahead of us. The 4 member Team that is with Mr BK Lim as the Capt then continue the ride till Down Street London in full support of One for all and all for One.
Disruptive Pandemic School Leadership Management ShiftTimothy Wooi
COURSE CONTENT
Session 1.
1.Three ways the Covid19 Pandemic could reshape Education
Three trends that could hint future transformations:
i. Education - nudged and pushed to change leading to surprising innovations. The coronavirus pandemic has changed how millions around the globe are educated.
ii. Public-private educational partnerships could grow in importance New solutions for education bringing much needed innovation.
iii. Widening the Digital Divide The digital divide with new shifts in education approaches to widen equality gaps.
Session 2.
3. Transforming teaching-learning process from a teaching culture to a leaning culture i. What is school culture and how does it impact on learning?
Activity 1: Identifying examples of positive school culture
ii Styles of school leadership (Case Study 1: Four school leaders with different styles)
Activity 2: Leadership Styles
Activity 3: The role of leadership in determining school culture
iii Identifying and analyzing the culture in your school
Activity 4: Gathering evidence of the current school culture
Activity 5: Working with the team to identify areas for team improvement
iv. Developing a positive shared culture
Activity 6: Engaging with Stake Holders
Activity 7:Team review of your finding so far
Activity 8: Plan of action
Waste Management & Recycle based on the 3R'sTimothy Wooi
Contents
1. Introduction of Waste Management (WM)
2. Integrated solid waste management (SWM) – Problems and issues
3. Government initiatives and milestones
4. Management strategies
5.Waste minimization in Malaysia
6. Barriers to 3R implementation
7. Tips for effective practice of 3R’s
8. Conclusion
INTERNATIONAL TRAINNG on Innovation in EducationTimothy Wooi
Course Content:
Innovation in Education
Concepts & Impact of Innovation in Education,
Why Innovation in Education
Innovation in various Educational System & Era.
21st Century Shift in Education
Teaching and Learning for 21st Century Skills and Literacy
21st Century Skills (The 7 C’s)
Innovative Teaching Strategies In The Classroom (8 Strategies to Embrace)
Innovative Ideas in School
New Trends in Teaching Innovation - 10 Ways
Helping Students learn New Skills through Innovation
Making Skills as important as Knowledge
Forming Teams – Using Thinking & Creative Tools
Introduction
Implication of IR4.0 to Teaching covers the 4th Industrial Revolution (IR4.0), the Emerging Technologies, the types of Skills required for IR4.0 and…
…The role of the Education Sector in response & preparation to teach Students for future changes in skills and work.
Contents:
1. Industry 4.0, & the Emerging Technologies
2. Students Have Technology-
Driven Expectations
3. Type of Skills needed for IR4.0
4. Education Is Getting Personal
5. IoT Is Taking Over
6. Role of the Education Sector in
response & preparation for IR4.0
The eight-discipline (8D) Approach to Problem-Solving is a systematic approach to problem-solving & documenting of results, developed by Ford Motor Co. It is an essential step to process improvement.
The 8D method provides you with an in-depth understanding of analyzing problems to identify the root causes.
This workshop provides you with a working knowledge of 8D effective root cause analysis and tools to address non conformity.
It will strengthen your understanding on;
what is 8D,
why Apply 8D,
when to Apply 8D &
how to Apply 8D at work.
‘Service Excellence at Workplace and organizations’ is a management strategy for success towards excellence with total customer satisfaction.
Discover how these organizations achieved workplace excellence and put these strategies and best practices into action within your organization.
My Teacher Shamed me when I could not readTimothy Wooi
Anthony Hamilton, a writer who lives in Hayward, California.
He is the author of several books, including;
The Autobiography of ‘Strong Child and Shattered Lives’.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Lean in Hospitality Industry -AJANTA Hotel,New Delhi
1. HOTEL AJANTA New Delhi
21st
Century Customer focused hotel
Value
Stream
Perfection
2. 21st
Century Qualifiers in Hotel Management
21st
Century Qualifiers
The Lean Hospitality Industry
Benefits of Lean Hospitality
5S the Foundation to Lean Hospitality
Impact of a Lean hotel – Case Study
Summary
3. 21st Century Qualifiers-QCDS
Characteristics of World Class
Customer-Value Focused
Delivery
CostQuality Cost + Profit = Price
Price – Profit = Target Cost
Kaizen Methodology
SERVICE
People Based
System
Radical Change
with Kaizen
Daily Improvements
– Standard Work
5S ,the foundation for Lean System
to vigorously eliminate Wastes.
V i s u a l M a n a g e m e n t &
4. The Hospitality Industry
A hospitality unit such as a restaurant or hotel consists of
multiple groups such as:
-is a several billion dollar industry that consists of the food
services, accommodations, recreation and entertainment
sectors
Facility maintenance
Direct operations
Management
Marketing
Human resources
5. Benefits of Lean Hospitality in Hotels
Many Hotels are in-coporating "Lean“ to their existing
Hospitality System. Rewards & benefits are such as:
80% Customer wait time
reduction,
50% Room occupancy
improvement,
20% floor space saving,
10%-30% boost in service line
efficiency,
50% improvement in Customer
Satisfaction with high & efficient
workforce with a high morale.
In short, cost is lower, quality and delivery performance
improved.
6. The core focus of "Lean"
is to vigorously
eliminate Waste to
provide perfect value to
the customer through a
value creation process
that has zero waste.
What is Lean?
Simply, Lean means creating more value for customers
with fewer resources.
Lean organization understands customer value and
focuses its key processes to continuously increase it.
7. less human effort,
less space,
less capital, and
less time
to make and at far less costs
with much fewer defects
delighting Customers,
compared with traditional
business systems.
Why Lean?
Lean management optimizes the flow of products and
services through the entire value streams to create
processes that need :-
8. 5S–SIMPLE HOUSEKEEPING
5S,the foundation of Lean which means
5S is a philosophy and a way of organizing and managing
the workplace towards an organized, clean, high-an organized, clean, high-
performance environmentperformance environment with the intent to improve
efficiency by eliminating waste.
1. Seiri- Sort (Organize)
2. Seiton- Simplify (Visibility)
3. Seiso- Sweep (Cleanliness)
4. Seiketsu- Standardize
(Adherence)
5. Shitsuke- Self-discipline
(Sustain)
9. Benefits of a 5S Environment?
• It gives Ability to understand the status of a area in 5
minutes or less by simple observation without use of
computers or speaking to anyone.”
5S
1S Seiri- Sort (Organize)
2S Seiton- Simplify (Visibility)
3S Seiso- Sweep (Cleanliness)
4S Seiketsu- Standardize (Adherence)
5S Shitsuke- Self-discipline (Sustain)
11. 3rd Class Workplace …
Necessary & Unnecessary items are mixed together in the
same workplace
12. 2nd Class Workplace …
Necessary & Unnecessary items had been separated within
identified work area (including inventory)
13. 1st Class Workplace …
Only Necessary supplies and items are stored in the Work Environment.
14. -includes the development and generation of the
service within, its delivery and management
throughout the entire life cycle.
Applying Lean to Hospitality
Focus is given to
the transactional
process, operating
system, skill and
behaviors to sustain
the gains.
15. The lean process should be designed end-to-
end, to create value from the customers
perspective.
The Technical Aspect is just 20%
Information and
material flow is kept
rapidly flowing
through the system
without interruption
and backflow
16. Emphasize the importance of a smile of friendliness
with efficiency and determination to meet the
Customer’s need at a moment's notice.
Keep your message positive
Make advertising and
promotional messages
Visual , eye catching and
encouraging without
Customers even having to ask
the desk person for Hotel
rates, room type, WIFI
password access or Rest
rooms.
17. Look to staff for suggestions as to cost cutting and
improving property performance. They are the ones
dealing most often with guests and know the property
intimately.
Empower your employees
Get feedback through group
sessions, internet sites, and
suggestion boxes. Keep an
open door policy that
encourages all staffs to invite
suggestions.
Initiate award recognition for
best suggestions and offer
economic incentives for staff
advice.
18. Identify staff talents & synergize them through multi-
tasking . eg. have a Concierge learn to work the
Front Desk and the Front Desk person can double
as a Concierge.
Practice flexible interchanges
in staffing to better use the
work force. It motivates staff
and gets their minds focused
away from the possibilities of
downsizing. It create more
employee value & enhanced
training.
Cross-train staffs
19. Having a vendor for years built
trust but it is also time to find a
competitor willing to provide
similar services more
economically.
Creatively cut the bottom line
Look to freelance specialists who can deliver similar quality
at fractions of the cost.
Creatively trim beverage & food cost items from the menu.
Buy more seasonal produce
Creatively buy halve size quantity items with an eye
towards savings.
Proactively trim even the smallest of costs.
It will pay big dividends in the end.
20. Facing empty rooms, it's tempting to cut rates to
the bone to draw more guests. That's a bad move.
Once rates drop, it's difficult to raise them.
Don't dilute your product
Instead consider short-
term promotions:
Free fastest secured WIFI.
Free 3rd
night, only pay 2
nights.
Stay value focused while not cutting price
Free parking, Free SPA on selected rooms.
SPA & Meal Discounts on all rooms.
21. Consider a small renovation that will enhance
value for Customers. Structural & aesthetic
enhancements attract new Customers and make
your hotel stand out among competitors.
Consider redesigns of
rooms and furniture and
makeovers of common
areas.
Make restaurant areas more
attractive with cosmetic
changes and new
attractions in bar areas.
Spend capital wisely
22. Cutting back on essential property care can do irreparable
harm in the long run. Do not ignore maintenance and
cosmetic upkeep. It may save money in the short term. But
a shabby look ruins reputations.
Word can spread quickly.
Get customer feedback
and listen proactively
and work on
improvements.
Keep up the property
23. Consider greener water cooling
systems and trash hauling
operations.
Ask vendors to deliver
packaging with less wrapping
and half size to cut waste and
disposal costs.
Go green
Explore government tax incentives to help in energy
efficiency and cutting costs. Evaluate power
management, lighting, heating, toiletry laundry and
cleaning reduction.
24. Impact of of a Lean Hotel
• As a result of applying lean, in less than one
year, your hotel’s service score can rise to
10 points up from the bottom half to the top
10 percent in its peer group.
• The improved operations not only positively
impacts hotel guests, it also impacts the
hotel’s bottom line through repeat customer
stays
25. Applying Lean to Hospitality
Value
Stream
Empowered
People
Value
Perfection
Flow &
Pull
26. Summary
• Change must be seen as a work process, as
a value stream of work that moves a
business organization from a wasteful
operating system to a more lean effective
one
• Waste must be eliminated from the change
process
27. EQ at the Workplace
What is Intelligence?
Multiple Intelligence
IQ vs EQ
and
How can you develop
your EQ skills to
perform better at
your workplace
28. What is Emotional Intelligence ? (EQ)
Wikipedia
Emotional intelligence
or (EQ) is the ability to
identify, assess, and
control the emotions of
oneself, of others, and
of groups.
Generally, it’s being able to correctly perceive
and respond appropriately to the underlying
emotions of the people you come in contact to.
29. EQ at the Workplace
Emotional Intelligence ,EQ is a
set of emotional and social skills
and competencies that influence
the way we perceive and
express ourselves;
This program explores how you can leverage EQ
competencies to enhance performance and
productivity in your organization.
develop and maintain social
relationships; cope with
challenges; and use the
information in emotions in
effective and meaningful ways.
31. Definition of IntelligenceDefinition of Intelligence
The ability to learn or understand or to deal
with new or trying situations: the skilled
use of reason
1.The ability to learn
from experience.
2.The ability to adapt
to the surrounding
environment.
32. “Emotional Intelligence
refers to the capacity for
recognizing our own feelings
and those of others, for
motivating ourselves, and for
managing emotions well in
ourselves and our
relationships.”
Goleman (1995-2003) has popularized the concept
of emotional intelligence and formulated EI in terms
of a theory of job and work performance
33. EQ at the Workplace
How can you develop your EQ skills to
perform better at your workplace position?
34. How can you develop your EQ skills to
perform better at your workplace position?
1.Take initiative
2. Act as a team player
3. Be flexible
4. Communicate effectively
40. People with High EQ Know:
• Who they are
• What they need to do to
take care of themselves
• Who others are within
their own context
How they need to manage their impact on
others.
41. EQ is not…
• Letting your feelings run rampant
• Being nice regardless of what
happens to you
• Specific to gender or genetically
fixed
• IQ, knowledge or education based
• About anger management
EQ is being able to come into a relationship with your full self.
EQ is about managing emotions in the moment, not controlling.
Do you swallow your truth? Be able to speak your truth?
42. Sample Test Items:
I have good relations with others
I’m fun to be with
I like helping people
Rating Scale:
1 = Very Seldom or Not True of me
5 = Very Often True of Me or True of Me
WorkshopWorkshop
Bar On /EQ-iBar On /EQ-i
43. There’s No Crying in Baseball
How do you think the coach would score on his EQ
Assessment?
https://www.youtube.com/watch?v=6M8szlSa-8o
44. True influence can be seen in great leaders.
They represent a segment of the population who depends
that he or she will stand up for their rights, their beliefs and
their needs.
I like how Rick Warren used
a biblical example to explain
influence:
"The purpose of influence is
to 'speak up for those who
have no influence.' It's not
about you." (proverbs 31:18)
45. Influencing even when you do not have authority
Applying EQ to Address Your Workplace Challenges
With authority, you can simply “order” to do what you
want. That may not be the most effective leadership
strategy; you’ll get what you ask for.
First, respect other peoples opinions or thoughts.
Don't tell people they are wrong.
Be more inclusive, less divisive.
Be conversational, not argumentative.
Listen more, talk less.
46. In addition, keeping an open mind and being curious
about the possibilities that change promises, being
flexible, staying motivated, and having a sense
of humor will buoy your resiliency and help you persevere.
Keep things in perspective and practice the 5 Ps
-Patience,
-Persistence,
-Practical,
-Positive , and have a
-Purpose.
47. Setting Clear Action Plans for Ongoing EQ Engagement
•Empathy
•Self Control
•Self Confidence
------------------------------------
•Developing Others
•Holding People Accountable
•Team Leadership
-------------------------------------
•Results Orientation
•Initiative
•Problem Solving
-------------------------------------
•Influencing Others
•Fostering Teamwork
Manager Model
48. Effects of Intelligence (EI) on Career SuccessEffects of Intelligence (EI) on Career Success
High IQ & EI
CAREER
ADVANCEMENT
High IQ low EI
CAREER
DERAILMENT