The document provides an overview of Smart Sustainable Solutions, a facilities management company. It discusses the company's vision, values, services, clients, and approach to integrated facility management. Smart Sustainable Solutions aims to deliver world-class services through well-trained teams and a focus on quality, safety, and customer satisfaction. The company provides various soft and hard services, and emphasizes staff training and development to ensure excellent service delivery.
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Established in 2003, we operate from Redditch and Worcester, and we have made it our priority to know the local area just as well as we know our trade!
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Frequent stock outs
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Customer Complaints
Lack of employee motivation
Lack of Stability in processes
Inability to sustain growth & results
A plant layout that hinders production
Low levels of Production & Productivity
Inability to scale business to new heights
Lack of synergy between teams
Lack of Scientific approach to solving problems
Lack of focus in training & People development
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PHP/LAMP
Mobile Application development (Symbian, Android, J2ME, iPhone), Semiconductor
Cloud Computing (AWS, Azure).
Looking forward to expand our services to:
Networking
Microsoft Technologies
Sun Technologies
Apart from the above mentioned we will be happy to take up niche skills/positions to be filled up in your organization
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2. Table of Contents
About us
Training & Development
Employee Development Programmes
Account Management
Our Esteemed Clients
Smart Sustainable Solutions
4. Our Vision & Mission
To be counted as the world’s most professional,
innovative and respectable Facilities Management
team, which blends traditional Indian hospitality,
with global systems and processes, that will
differentiate us as the most preferred company, that
meets and exceeds its customers’ needs and
expectations consistently.
In order to assure asset safety, aesthetics,
functionality and comfort, we will build the
best teams, equip them with the best
competencies and tools and deliver to our
customers world class, error free services
throughout India and overseas that comply
with global standards of Quality, Safety,
Environment and Social Accountability.
Smart Sustainable Solutions
Vision
Mission
5. Our Values
People centric We owe our success to our ‘People.’ They are at the core of our business.
Excellence
We take pride in following Excellent Quality standards in the industry. Excellence in the
products we use, Excellent training to our People, Excellent Service to our Customers.
Managing for
Innovation
We shall continually create meaningful changes- incremental and breakthrough- to continually
improve our services and to create new value for our stakeholders.
Integrity
We ensure that all our business activities are carried out with integrity at all times. Integrity
shall be a non-negotiable requirement for the workforce as well as the organization.
Dignity of work
No job is superior. Each and every role in our organisation is dignified and shall be respected
equally in all circumstances. We take pride in whatever role we perform.
Customer
Delight
Our Customers, Internal and External are at the very core of everything that we strive to
achieve. Our endeavour is to ensure that customers’ experience is not just happy but
‘Delightful’ and we want to create wow moments for them.
Approach
We value feedback and critique from our clients. We believe it is in our interest Listen to them
and promptly resolve issues.
Social
Responsibility
We actively associate ourselves in philanthropic initiatives that are involved in helping improve
the life of people with disabilities or with organisations that are involved in the development
and betterment of the world we live in.
Smart Sustainable Solutions
9. Equipment & Machines
Office Caddy
Equipped for
Cleaning Dry Mop
Extraction
Machine Auto Scrubber Vacuum Cleaner
Single Disc Scrubbing
Machine
Vacuum CleanerGlass Cleaning Kit
Meeting Room
SetupOffice Caddy Blue
Single Disc Scrubbing
Machine Mopping Trolley Grey Burnisher Machine Vacuum Cleaner
Housekeeping
Consumables Dry Mop Wet Mop
Equipment
Usage Training
10. Our Strengths
Smart Sustainable Solutions
Manpower with hands on extensive field experience
Strong Transition Management Team
Immediate response with minimum Turn Around Time for any feedback or
operations related concerns
Precise & Customized Tools & Tackles
Pan-India Presence
Focus on Quality, Health, Safety and Environment
Diverse portfolio of Clientele giving multi-sector expertise
CRM a core focus
BCP Focus
11. Equipment Maintenance Our Forte
Smart Sustainable Solutions
We provide the best equipment’s available in the market, however our biggest
strength is that we have a trained staff to maintain these equipment’s giving
them a longer life span.
12. Our Aspirations
Smart Sustainable Solutions
Customer Delight
Quality & Cost Control
Innovation & Efficiency
Excellent Service Delivery
Mitigate Risks to Minimize Incidents
Focus on Preventive Maintenance to Minimise Breakdown
Optimum Spares Planning
13. How we are different
Self Delivery System
Wide Range of Service Sector
Best Practices Focusing on 3 Major Areas
Resource
Technology
Standard
& Policy
Smart Sustainable Solutions
15. R&D to support MISSION of Continuous Innovation
3S is currently empanelling various Subject Matter Experts to craft Better Research
Oriented Productivity Achievement Strategies for Clients
Behavioral Science
Asset-Life Cycle
Economics
• Our Team is currently working on logistics of having
a Periodic Client Satisfaction Survey
• Associated with Ceiling Pro International - Worldwide
Leaders in Ceiling & Specialised Surface Restoration
• Working with OEM’s in India to understand Asset
life-cycle economics
Ergonomics
A Study by BOSTI shows that healthy, conducive, easy-to-use facilities have a
direct impact on Organisation Performance
Strategy
Smart Sustainable Solutions
17. Standard & Policy
Training
Continuous Improvement
Team Performance
Standard Operating Procedures
Smart Sustainable Solutions
Standard &
Policy
19. Induction to Deployment
“Real life training for real life jobs”
All trainings are conducted by internal dedicated trainers who shall train on pre-
defined Corporate Office Specific Training Modules
Every staff prior to deployment undergoes a two day Induction Programme
The induction covers Introduction to Housekeeping, Specialised Cleaning and
Pest Control - Theory & Practical, Soft Skills Training, HSQE Awareness,
Compliance Awareness, Ethical Training, etc.
Smart Sustainable Solutions
20. Site Specific Training
Customized Induction on-site
“Know your Facility” shall be conducted for familiarization of Operational &
Emergency requirements
Smart Sustainable Solutions
21. Regular Trainings
Staff are regularly trained on site during the overlap of shifts on various topics
as per a predefined schedule & syllabus.
This is to ensure continuous focus on training to improve efficiency and performance
of staff on site
Soft Skills Training is given equal importance to ensure Client representation is
pleasant at all times
Emphasis on safe working through continuous briefing, training and use of PPE is a
regular practice to mitigate risk
The daily briefing shall be customised and important key points will be shared with
the staff to make sure that they are aware of events or any special instructions from
the client. This would result in positive contribution by staff and success of the events
Smart Sustainable Solutions
22. Training & Evaluation Process
Employee Training and
Re-Training
Post Training Evaluation Feedback Analysis
Continuous
Performance feedback
is taken from the on-site
Management Team ,
The Operations
Management Team &
The Client, to form the
base of Training
Evaluation of the staff
deployed on-site
The SMART action plan
Tool is also used to
measure the
effectiveness of staff
performance .
Training feedback for
each attendee and a
session attendance form
is maintained every time
a training is conducted.
Every employee, on
joining 3S has to undergo
a 2 day compulsory
Training and
Development
Programme, prior to
deployment on-site.
Regular On-site Training
Programmes on Hard
Skills, Soft Skills,
Customised Training
pertaining to Feedback
from sites & Operations
Team is carried out
through out the year.
Smart Sustainable Solutions
24. Employee Development Programme (EDP)
Our focus is to regularly promote our Best Performing Staff
All employees have an opportunity to grow at 3S
EDP’s Aim is:
To develop Charge Hands
To develop Operations In-charge
To develop Assistant Managers
Smart Sustainable Solutions
25. • Employees are offered the option to reallocate
responsibilities and authorities for better roles and
career-graphing
Strong Career Mapping
• 3S offers many opportunities within the Organisation
to grow professionally.
• Training and development programs help in
nurturing the right talent into adept brand
ambassadors.
• The diversity of our staff create a strong knowledge
base which enhances the expertise of our
Operations Team
Develop Future Supervisors,
Team Leaders, Managers
Career Development
Smart Sustainable Solutions
26. The 3S Approach to
Integrated Facility Management (IFM)
Smart Sustainable Solutions
27. What & Why IFM?
The IFM approach is the method of choice for :
Large-scale Operations
Long-term Cost Effectiveness
Multi-service provider single payment transaction
Benefits of IFM:
Single Point of Contact
Single Invoice
Clear accountability of delivered services
Efficient Management Process
Comprehensive data management
No margin on margin
Smart Sustainable Solutions
28. The More Outsourcing, The More You Pay
Company A+Margin
In-house Services
Housekeeping & Pest Control
Y
O
U
Experience margin-on-margin
expenses due to outsourcing
Smart Sustainable Solutions
Outsourcing
Company B+Margin
M&E, Fleet Mgmt & Lift Attendant
Company D+Margin
Front Desk Mgmt & Guest
House Mgmt
Outsourcing
Company C+Margin
Façade Cleaning, Upholstery
cleaning & Marble Polishing
Outsourcing
29. 3S Site Operations Model
Business Agreement
Account Manager
Request Team
Head Office Support
• Human Resource
• Operational Support
• Information Technology
TFM Manager
Provide Team
Hard Services
• M&E – Repair & Mntnce
• Energy Audits & Mgmt
• STP / WTP
• HVAC / DG
Special Allied Services
• Façade cleaning
• Pest Control
• Ceiling Cleaning
• Commercial Landscaping
Soft Services
• Housekeeping
• Office Support
• Front Desk Mgmt
Smart Sustainable Solutions
Report Co-ordinate
30. How do Clients benefit
• Indirect Impact• Direct Impact
Reduced Cost
No Margin on Margin
Mitigate Risk of Health Hazards
Safe Working Environment
Asset Protection results in
reduced depreciation of the
asset
Client can focus on core
competence
Smart Sustainable Solutions
32. Transition Plan
Coordinating HR & Purchase Activities
Establishing Scope of Services
Site Orientation
Briefing the Start-Up Team
Reviewing Overall Progress
Updating Client on Progress
Induction to the Site Team
Briefing on Service Deliverables
Orientation to the Facility
Infrastructure
Briefing & Hand-over of
Documents
Reviewing and Upgrading Scope of
Services
Arranging External Support-is
required
Human
Resource
Team
Resource Skill Set
Coordinate Interviews
Selection of Staff
Award of Offer Letter
Vendor Identification
Vendor Selection
Identifying Scope
Cost Finalisation
Award of Contract
Orientation of Site Operations
Mapping Required Services
Reviewing Service Delivery Levels
Defining Job Roles and
Responsibilities
Defining Standard Operating
Procedures for Site Operations
Training Programs
Back Office –
Operations Team
B
A
U
Hand Holding
Start up team
Start up TeamPurchase Team
Smart Sustainable Solutions
33. Initiating
Recruitment based
on requirement
• Recruitment
from outstation
• Staff room set
up
• Transportation
facility for staff
TRANSITION
TEAM
Sr. Management
team including Ops /
Training / QC /
Equipment Training,
all shall be involved
in planning of
mobilisation of Ops
EQUIPMENT
COMISSIONING
START UP OF
OPERATIONS
ON FLOOR
BACK OFFICE SET UP
STORES
OFFICE
EQUIPMENT
Selection / Induction /
Training prior to
deployment of staff
HR TEAM
TRANSITIONAL
STAFF
DEPLOYMENT
Mobilisation
Plan
Transition Plan
Smart Sustainable Solutions
34. Operational Plan
Smart Sustainable Solutions
Induction of Management Team on their roles & responsibilities
Site SOP shall be defined
Internal & external reporting structures shall be defined
Reports (as per agreed terms) shall be submitted
Improvement plans shall be developed
35. Strategic Plan
Smart Sustainable Solutions
Standard Operating Procedure
Events / Festival arrangements strategy
Location-wise cleaning schedule
Procedure of Interaction with External Customers :
Vendor codes will be generated for all the incoming vendors
A Well defined Waste Management Strategy will be defined to segregate different
types of waste like:
(a)- Horticulture Waste
(b)- Civil Waste
(c )- Plastic Waste
(d)- Wet & Dry Waste etc.