SlideShare a Scribd company logo
​Nick Stannard
​Manager, Customer Success, LinkedIn
“To improve is to change; to be perfect is to
change often.” – Winston Churchill
​Will Leahy
​Global Performance Consultant, LinkedIn
“Everybody has a plan until they get
punched in the face” – Mike Tyson
Today’s
agenda
• Change management defined
• Becoming a “Change Agent”
• One simple framework
• Theory in practice
• Practical application
• Q&A
How did that make you feel?
​Change Management helps:
​ Reduce disruptions to people and business
​ Drive intended behavior
What is Change Management?
Remove barriers:
• How could this fail?
• Connect change to the broader mission
and vision – WIIFM?
Managing change should be about helping your people understand the
organizational changes and the value received from transforming the business
%
Of change
management efforts
fail to achieve target
impact
What is a Change Agent?
What do Change Agents do?
• Change agents encourage employees to support the
transformation in their daily actions, behaviors, and attitudes
• Change agents take initiative, remain positive, & employ empathy
Why is a change agent important?
• Projects require employee commitment for success and leaders
• Play a critical role in engaging and protecting employees and
gaining employee commitment and buy-in
• Who will guide people through the change curve?
Famous Change Agents – Who Do YOU Relate to?
Change Journey Across the Transformation
Performance
Time
“The
Valley of
Despair”
Change frameworks can be overly complex…
Navigating Through Change Management
1. Inspire – Get People Excited 2. Educate – Drive Understanding
3. Measure – Track Success with Data 4. Reward – Reinforce Positive Behaviors
Manage change and drive adoption in 4 easy steps…
Theory in Practice
Inspire
Educate
Measure
Reward
• Have a senior leader kick off
the initiative in a town hall
meeting
• Host a contest for team that
comes up with the best
change slogan
• Connect the
change to the
mission, vision, &
values of the
organization
• Have a “kick-off day” for the
change dedicated to learning
and practicing
• Post important collateral on
an internal micro-site or wiki
• Clearly define exactly what
success looks like
• Define 3
quantifiable
measures to asses
adoption and
progress on goals
• Send the top adopter on a
weekend vacation
• Recognize top
adopters during a
team meeting and
promote them
Putting the human back in Human Resources
Let’s get practical
• Define Audience
• Create Delivery
Schedule
• Assign resources
and curriculum
Solution
Analysis
• Develop Training
Collateral
• Design
Assessments
• Assign Resources
Solution
Development • Deliver Training
• Administer
Assessments
Delivery
• Provide coaching
and feedback
• Assess needs
• Conduct refresher
training
Evaluation
Insert Change
Management
Sr. Director to
host kickoff call
Design
interactive
learning day with
small groups
Report out on
goal attainment
individually and
as a group
Celebrate
success and
deliver results
Inspire Educate Measure Reward
Change Across the Transformation
Performance
Time
“The valley
of despair”
©2015 LinkedIn Corporation. All Rights Reserved.

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Leading your talent acquisition team through change | Talent Connect 2016

  • 1.
  • 2. ​Nick Stannard ​Manager, Customer Success, LinkedIn “To improve is to change; to be perfect is to change often.” – Winston Churchill
  • 3. ​Will Leahy ​Global Performance Consultant, LinkedIn “Everybody has a plan until they get punched in the face” – Mike Tyson
  • 4. Today’s agenda • Change management defined • Becoming a “Change Agent” • One simple framework • Theory in practice • Practical application • Q&A
  • 5.
  • 6. How did that make you feel?
  • 7. ​Change Management helps: ​ Reduce disruptions to people and business ​ Drive intended behavior What is Change Management? Remove barriers: • How could this fail? • Connect change to the broader mission and vision – WIIFM? Managing change should be about helping your people understand the organizational changes and the value received from transforming the business
  • 8. % Of change management efforts fail to achieve target impact
  • 9. What is a Change Agent? What do Change Agents do? • Change agents encourage employees to support the transformation in their daily actions, behaviors, and attitudes • Change agents take initiative, remain positive, & employ empathy Why is a change agent important? • Projects require employee commitment for success and leaders • Play a critical role in engaging and protecting employees and gaining employee commitment and buy-in • Who will guide people through the change curve?
  • 10. Famous Change Agents – Who Do YOU Relate to?
  • 11. Change Journey Across the Transformation Performance Time “The Valley of Despair”
  • 12. Change frameworks can be overly complex…
  • 13. Navigating Through Change Management 1. Inspire – Get People Excited 2. Educate – Drive Understanding 3. Measure – Track Success with Data 4. Reward – Reinforce Positive Behaviors Manage change and drive adoption in 4 easy steps…
  • 14. Theory in Practice Inspire Educate Measure Reward • Have a senior leader kick off the initiative in a town hall meeting • Host a contest for team that comes up with the best change slogan • Connect the change to the mission, vision, & values of the organization • Have a “kick-off day” for the change dedicated to learning and practicing • Post important collateral on an internal micro-site or wiki • Clearly define exactly what success looks like • Define 3 quantifiable measures to asses adoption and progress on goals • Send the top adopter on a weekend vacation • Recognize top adopters during a team meeting and promote them
  • 15. Putting the human back in Human Resources Let’s get practical • Define Audience • Create Delivery Schedule • Assign resources and curriculum Solution Analysis • Develop Training Collateral • Design Assessments • Assign Resources Solution Development • Deliver Training • Administer Assessments Delivery • Provide coaching and feedback • Assess needs • Conduct refresher training Evaluation Insert Change Management Sr. Director to host kickoff call Design interactive learning day with small groups Report out on goal attainment individually and as a group Celebrate success and deliver results Inspire Educate Measure Reward
  • 16. Change Across the Transformation Performance Time “The valley of despair”
  • 17. ©2015 LinkedIn Corporation. All Rights Reserved.