Organizational Change Management presented by Hany Sewilam AbdelHamid, Leading Change and Making a Stick where you can improve your internal and external environment and change the process of MD.
Project Prioritizing Model Powerpoint Presentation SlidesSlideTeam
Focus on project delivery team for business benefits by using Project Prioritizing Model PowerPoint Presentation Slides. Our project selection model PPT slide deck will help the company to align the project with the strategy. Demonstrate the steps to prioritize the projects using the project management PowerPoint slideshow. Understand the project criteria, project portfolio analysis, project self-assessment survey, ranking and prioritization model, etc. The challenges that the company faces in prioritizing the projects such as wastage of resources, poorly defined goals, lack of communication, etc can be easily depicted along with the solutions. Help to set priorities by identifying urgent and important projects with our content-ready project screening PowerPoint templates. You can prioritize projects based on business value by incorporating our professionally designed project matrix PPT presentation. You can easily estimate the project cost by using project ranking model PPT visuals. Download project management dashboard PPT slideshow to understand the overall management of the project and analyze the budget as well as the timelines of the project. https://bit.ly/3uQ1PlA
Business Success Roadmap Presentation Slide DesignSlideTeam
Presenting business success roadmap presentation slide design. This is a business success roadmap presentation slide design. This is a six stage process. The stages in this process are business, marketing, pointers, success, roadmap. https://bit.ly/3yGkBOf
Actionable Agile Metrics for Predictability - Daniel VacantiAgile Montréal
Actionable Agile Metrics for Predictability
“When will it be done?” That's the first question customers ask once work is started. Your predictability is judged by the accuracy of your answer. Think about how many times you’ve been asked that question and how many times you’ve been wrong. That you’ve been wrong more times than right is not necessarily your fault. You have been taught to collect and analyze the wrong metrics. Until now.
About Daniel Vacanti
Daniel Vacanti is a 20+ year software industry veteran who has spent most of his career focusing on Lean and Agile practices. In 2007, he helped to develop the Kanban Method for knowledge work and managed the world’s first project implementation of Kanban that year. He has been conducting Lean-Agile training, coaching, and consulting ever since. In 2011 he founded ActionableAgile (previously Corporate Kanban) which provides industry-leading predictive analytics tools and services organizations that utilize Lean-Agile practices. In 2015 he published his book, “Actionable Agile Metrics for Predictability”, which is the definitive guide to flow-based metrics and analytics. Daniel holds an M.B.A. and regularly teaches a class on lean principles for software management at the University of California Berkeley.
Project Prioritizing Model Powerpoint Presentation SlidesSlideTeam
Focus on project delivery team for business benefits by using Project Prioritizing Model PowerPoint Presentation Slides. Our project selection model PPT slide deck will help the company to align the project with the strategy. Demonstrate the steps to prioritize the projects using the project management PowerPoint slideshow. Understand the project criteria, project portfolio analysis, project self-assessment survey, ranking and prioritization model, etc. The challenges that the company faces in prioritizing the projects such as wastage of resources, poorly defined goals, lack of communication, etc can be easily depicted along with the solutions. Help to set priorities by identifying urgent and important projects with our content-ready project screening PowerPoint templates. You can prioritize projects based on business value by incorporating our professionally designed project matrix PPT presentation. You can easily estimate the project cost by using project ranking model PPT visuals. Download project management dashboard PPT slideshow to understand the overall management of the project and analyze the budget as well as the timelines of the project. https://bit.ly/3uQ1PlA
Business Success Roadmap Presentation Slide DesignSlideTeam
Presenting business success roadmap presentation slide design. This is a business success roadmap presentation slide design. This is a six stage process. The stages in this process are business, marketing, pointers, success, roadmap. https://bit.ly/3yGkBOf
Actionable Agile Metrics for Predictability - Daniel VacantiAgile Montréal
Actionable Agile Metrics for Predictability
“When will it be done?” That's the first question customers ask once work is started. Your predictability is judged by the accuracy of your answer. Think about how many times you’ve been asked that question and how many times you’ve been wrong. That you’ve been wrong more times than right is not necessarily your fault. You have been taught to collect and analyze the wrong metrics. Until now.
About Daniel Vacanti
Daniel Vacanti is a 20+ year software industry veteran who has spent most of his career focusing on Lean and Agile practices. In 2007, he helped to develop the Kanban Method for knowledge work and managed the world’s first project implementation of Kanban that year. He has been conducting Lean-Agile training, coaching, and consulting ever since. In 2011 he founded ActionableAgile (previously Corporate Kanban) which provides industry-leading predictive analytics tools and services organizations that utilize Lean-Agile practices. In 2015 he published his book, “Actionable Agile Metrics for Predictability”, which is the definitive guide to flow-based metrics and analytics. Daniel holds an M.B.A. and regularly teaches a class on lean principles for software management at the University of California Berkeley.
Keep your audience glued to their seats with professionally designed PPT slides. This deck comprises of total of sixtyseven slides. It has PPT templates with creative visuals and well researched content. Not just this, our PowerPoint professionals have crafted this deck with appropriate diagrams, layouts, icons, graphs, charts and more. This content ready presentation deck is fully editable. Just click the DOWNLOAD button below. Change the colour, text and font size. You can also modify the content as per your need. Get access to this well crafted complete deck presentation and leave your audience stunned.
The funkiest PRINCE2 Processes revision guide on the internetKnowledge Train
A PRINCE2 Foundation course lasts about 3 days - that's a lot of information to take in. This e-book has been designed with the anxious student in mind, using simple descriptions and a graphical, cartoon-style mind map for each PRINCE2 Process.
For your PRINCE2 exam, you will need to master the PRINCE2 Principles, Themes and Processes. You can download the full set of PRINCE2 mind map e-books here:
http://www.knowledgetrain.co.uk/project-management-ebooks.php
Here is what others have said about the PRINCE2 revision e-books:
“Excellent PRINCE2 revision e-books. Extremely well put together and I’m very impressed! I’d say
that you’ve met or even exceeded your aims. They look brilliant, thanks very
much. The world needs more people like you :-)” - Dave Sands, Managing Director at DS Consulting (2005) Co Ltd
“The proof that a picture says more than a thousand words becomes reality within
these PRINCE2 revision e-books. Definitely worthwhile reading.” - Henny Portman, PMO consultant at ING Insurance
“These e-books are really well done! I secretly envy designers like you guys!” - Cesar Abeid, Project Manager at Remontech
“Never has PRINCE2 been explained so beautifully.” - Paul Naybour, Project Management Training Consultant at Parallel Project Training
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Mary Henson (CEO of the DSDM consortium) introduced Dr. Islam Choudhury (Ass. Professor Kingston University) who then explained the ‘DSDM’ project framework.
DSDM has a venerable pedigree, pre-dating the Agile Manifesto by many years. Recently it has been recognised as a useful project and framework, and Islam explained how it can provide a project layer around team level methods such as Scrum.
A retrospective looking at the implementation of Cost of Delay as a means to improve decision-making, improve the sense of urgency and encourage the breaking down of work as well as scheduling or prioritisation using CD3.
Why do we need Project Controls? The financial decision to execute a project implies a given investment completed at a given time and owners need to get the most out of the amounts of capital invested. In today’s business climate, “real time” information is essential to make better decisions.
This PRINCE2 Principles ebook is an ideal revision guide for PRINCE2 Foundation students, a helpful aid to newly qualified PRINCE2 Practitioners or those who are looking to implement PRINCE2 on their projects for the first time.
Grasp the 7 PRINCE2 Principles in straight forward fashion with this free ebook by Knowledge Train. Forget your usual boring diagrams and flowcharts, this ebook includes 7 colourful, hand-illustrated mindmaps that are easy on the eye and will make sure the information sticks. Forget the thick text books!
Download this free 10 page ebook to understand the basis of PRINCE2, revise for your PRINCE2 Foundation exam or to learn whether your organization is managing their projects correctly with PRINCE2.
You will need to learn the PRINCE2 Principles, Themes and Processes for your PRINCE2 Foundation exam. You can download the full set of revision e-books and mind maps here: http://www.knowledgetrain.co.uk/project-management-ebooks.php
---------------------------------------------------------------------------------------------------------------------------------
Here is what others have said about the PRINCE2 revision e-books:
“Excellent PRINCE2 revision e-books. Extremely well put together and I’m very impressed! I’d say
that you’ve met or even exceeded your aims. They look brilliant, thanks very
much. The world needs more people like you :-)” - Dave Sands, Managing Director at DS Consulting (2005) Co Ltd
“The proof that a picture says more than a thousand words becomes reality within
these PRINCE2 revision e-books. Definitely worthwhile reading.” - Henny Portman, PMO consultant at ING Insurance
“These e-books are really well done! I secretly envy designers like you guys!” - Cesar Abeid, Project Manager at Remontech
“Never has PRINCE2 been explained so beautifully.” - Paul Naybour, Project Management Training Consultant at Parallel Project Training
ebook, prince2, prince2 course, prince2 foundation exam, prince2 principles, prince2 revision, prince2 training, project management, prince2 exam, studying, self-study, self study, guide, learning, project manager
Practical Project Cost Control for Large Complex ProjectsJeremie Averous
In this talk given at the Singapore Project Management Institute in December 2014, Jeremie Averous details key success factors for cost control in large, complex projects:
- how and why Project Cost Control is different from Accounting or manufacturing Cost Control,
- Project Value Delivery's 14 Golden Rules or Project Cost Control,
- the Profile and training of project cost controllers,
- the different cost forecasting methods,
- Project performance financial accounting using Percentage of Completion accounting,
- Basic Project Cost Control Forensics methods
Favorite Delay Analysis Methodologies Town Hall SEIChris Carson
Presentation from a Town Hall session to discuss favorite forensic schedule analysis methodologies, based on the Forensic Analysis Recommended Practice from AACE International. The Best Practices and Guidelines for Schedule Impact Analysis project is discussing methods.
Presenting this set of slides with name Agile Business Transformation Roadmap. The topics discussed in these slides are Departments, Tools, Milestones, Phase. This is a completely editable PowerPoint presentation and is available for immediate download. Download now and impress your audience. https://bit.ly/2SohjzX
Taxonomy of change models Version 3.0 (July 2017)Mark Simpson
Having worked in change environments for many years and used a wide range of change models for many different types of change we found it useful to collate and categorise models for ease of reference
In this update to our taxonomy we have added Change Rx, Galbraith Star Model, Positive Deviance and Whole System Transformation; further enhancements are welcomed.
In compiling this taxonomy we were surprised at the volume of change related models, in some ways a testament to the views that change can be challenging and the search for a formulaic approach that it could be argued is not possible given that humans are wonderfully unique and change situations can be highly varied. Our view is that understanding, appreciation, empathy, flexibility and resilience coupled with a desire to learn are foundational capabilities that can help those delivering change to be in a resourceful state in order that they support others and deliver effective change.
We hope you find this taxonomy of use.
Mark Simpson
Head of Consultancy
The product roadmap is a plan of action that outlines of tactical steps to execute the product strategy pushing the product ahead in the trajectory of planned direction in alignment with the product vision while accomplishing short-term and long-term product objectives
Change management in a project environment webinar
Monday 5 December 2022
APM Enabling Change Specific Interest Group
Presented by:
David Appleyard and Mark Vincent
The link to the write up page and resources of this webinar:
https://www.apm.org.uk/news/change-management-in-a-project-environment-webinar/
Content description:
An introduction to change management principles, covering the relationship between project and change management and providing advice on how to apply change management in practice.
What do we mean by change management and how does this fit into a project context?
This session presented on Monday 5 December discussed the various elements of managing change within the context of a project environment.
During the session we covered how change impacts both individuals and organisations and introduce some of the tools and techniques that can make changes successful and sustainable.
This session was aimed at an audience seeking to learn more about how to manage change and we hope that this session will share both best practices and pitfalls to avoid.
The session was presented by experienced change and project management professionals.
Keep your audience glued to their seats with professionally designed PPT slides. This deck comprises of total of sixtyseven slides. It has PPT templates with creative visuals and well researched content. Not just this, our PowerPoint professionals have crafted this deck with appropriate diagrams, layouts, icons, graphs, charts and more. This content ready presentation deck is fully editable. Just click the DOWNLOAD button below. Change the colour, text and font size. You can also modify the content as per your need. Get access to this well crafted complete deck presentation and leave your audience stunned.
The funkiest PRINCE2 Processes revision guide on the internetKnowledge Train
A PRINCE2 Foundation course lasts about 3 days - that's a lot of information to take in. This e-book has been designed with the anxious student in mind, using simple descriptions and a graphical, cartoon-style mind map for each PRINCE2 Process.
For your PRINCE2 exam, you will need to master the PRINCE2 Principles, Themes and Processes. You can download the full set of PRINCE2 mind map e-books here:
http://www.knowledgetrain.co.uk/project-management-ebooks.php
Here is what others have said about the PRINCE2 revision e-books:
“Excellent PRINCE2 revision e-books. Extremely well put together and I’m very impressed! I’d say
that you’ve met or even exceeded your aims. They look brilliant, thanks very
much. The world needs more people like you :-)” - Dave Sands, Managing Director at DS Consulting (2005) Co Ltd
“The proof that a picture says more than a thousand words becomes reality within
these PRINCE2 revision e-books. Definitely worthwhile reading.” - Henny Portman, PMO consultant at ING Insurance
“These e-books are really well done! I secretly envy designers like you guys!” - Cesar Abeid, Project Manager at Remontech
“Never has PRINCE2 been explained so beautifully.” - Paul Naybour, Project Management Training Consultant at Parallel Project Training
prince2, prince2 course, prince2 foundation exam, prince2 processes, prince2 revision, prince2 training, project management, project management course, prince2 foundation course, revision guide, revision tips
Mary Henson (CEO of the DSDM consortium) introduced Dr. Islam Choudhury (Ass. Professor Kingston University) who then explained the ‘DSDM’ project framework.
DSDM has a venerable pedigree, pre-dating the Agile Manifesto by many years. Recently it has been recognised as a useful project and framework, and Islam explained how it can provide a project layer around team level methods such as Scrum.
A retrospective looking at the implementation of Cost of Delay as a means to improve decision-making, improve the sense of urgency and encourage the breaking down of work as well as scheduling or prioritisation using CD3.
Why do we need Project Controls? The financial decision to execute a project implies a given investment completed at a given time and owners need to get the most out of the amounts of capital invested. In today’s business climate, “real time” information is essential to make better decisions.
This PRINCE2 Principles ebook is an ideal revision guide for PRINCE2 Foundation students, a helpful aid to newly qualified PRINCE2 Practitioners or those who are looking to implement PRINCE2 on their projects for the first time.
Grasp the 7 PRINCE2 Principles in straight forward fashion with this free ebook by Knowledge Train. Forget your usual boring diagrams and flowcharts, this ebook includes 7 colourful, hand-illustrated mindmaps that are easy on the eye and will make sure the information sticks. Forget the thick text books!
Download this free 10 page ebook to understand the basis of PRINCE2, revise for your PRINCE2 Foundation exam or to learn whether your organization is managing their projects correctly with PRINCE2.
You will need to learn the PRINCE2 Principles, Themes and Processes for your PRINCE2 Foundation exam. You can download the full set of revision e-books and mind maps here: http://www.knowledgetrain.co.uk/project-management-ebooks.php
---------------------------------------------------------------------------------------------------------------------------------
Here is what others have said about the PRINCE2 revision e-books:
“Excellent PRINCE2 revision e-books. Extremely well put together and I’m very impressed! I’d say
that you’ve met or even exceeded your aims. They look brilliant, thanks very
much. The world needs more people like you :-)” - Dave Sands, Managing Director at DS Consulting (2005) Co Ltd
“The proof that a picture says more than a thousand words becomes reality within
these PRINCE2 revision e-books. Definitely worthwhile reading.” - Henny Portman, PMO consultant at ING Insurance
“These e-books are really well done! I secretly envy designers like you guys!” - Cesar Abeid, Project Manager at Remontech
“Never has PRINCE2 been explained so beautifully.” - Paul Naybour, Project Management Training Consultant at Parallel Project Training
ebook, prince2, prince2 course, prince2 foundation exam, prince2 principles, prince2 revision, prince2 training, project management, prince2 exam, studying, self-study, self study, guide, learning, project manager
Practical Project Cost Control for Large Complex ProjectsJeremie Averous
In this talk given at the Singapore Project Management Institute in December 2014, Jeremie Averous details key success factors for cost control in large, complex projects:
- how and why Project Cost Control is different from Accounting or manufacturing Cost Control,
- Project Value Delivery's 14 Golden Rules or Project Cost Control,
- the Profile and training of project cost controllers,
- the different cost forecasting methods,
- Project performance financial accounting using Percentage of Completion accounting,
- Basic Project Cost Control Forensics methods
Favorite Delay Analysis Methodologies Town Hall SEIChris Carson
Presentation from a Town Hall session to discuss favorite forensic schedule analysis methodologies, based on the Forensic Analysis Recommended Practice from AACE International. The Best Practices and Guidelines for Schedule Impact Analysis project is discussing methods.
Presenting this set of slides with name Agile Business Transformation Roadmap. The topics discussed in these slides are Departments, Tools, Milestones, Phase. This is a completely editable PowerPoint presentation and is available for immediate download. Download now and impress your audience. https://bit.ly/2SohjzX
Taxonomy of change models Version 3.0 (July 2017)Mark Simpson
Having worked in change environments for many years and used a wide range of change models for many different types of change we found it useful to collate and categorise models for ease of reference
In this update to our taxonomy we have added Change Rx, Galbraith Star Model, Positive Deviance and Whole System Transformation; further enhancements are welcomed.
In compiling this taxonomy we were surprised at the volume of change related models, in some ways a testament to the views that change can be challenging and the search for a formulaic approach that it could be argued is not possible given that humans are wonderfully unique and change situations can be highly varied. Our view is that understanding, appreciation, empathy, flexibility and resilience coupled with a desire to learn are foundational capabilities that can help those delivering change to be in a resourceful state in order that they support others and deliver effective change.
We hope you find this taxonomy of use.
Mark Simpson
Head of Consultancy
The product roadmap is a plan of action that outlines of tactical steps to execute the product strategy pushing the product ahead in the trajectory of planned direction in alignment with the product vision while accomplishing short-term and long-term product objectives
Change management in a project environment webinar
Monday 5 December 2022
APM Enabling Change Specific Interest Group
Presented by:
David Appleyard and Mark Vincent
The link to the write up page and resources of this webinar:
https://www.apm.org.uk/news/change-management-in-a-project-environment-webinar/
Content description:
An introduction to change management principles, covering the relationship between project and change management and providing advice on how to apply change management in practice.
What do we mean by change management and how does this fit into a project context?
This session presented on Monday 5 December discussed the various elements of managing change within the context of a project environment.
During the session we covered how change impacts both individuals and organisations and introduce some of the tools and techniques that can make changes successful and sustainable.
This session was aimed at an audience seeking to learn more about how to manage change and we hope that this session will share both best practices and pitfalls to avoid.
The session was presented by experienced change and project management professionals.
Create Your End User Adoption StrategyErica Toelle
We all know that End User Adoption is an important area of focus in your SharePoint project. In this session we will take a closer look at the End User Adoption work stream on a SharePoint project, and the associated roles, responsibilities and tasks for the project plan.
This event, held on 26 May 2021, looked at what change management is all about using real life case studies to illustrate key points and learnings.
Presenter: Donna Unitt
You also learned about how you can improve the change capability of your organisation, your teams and individuals.
A lot of what we as project managers do are transformation and change projects that involve people working and behaving in a different way in a new world. Change Management is key to embedding any change.
This session got you to think about your approach to change management in project environments.
https://www.apm.org.uk/news/how-does-change-management-enhance-project-success-webinar/
Social Selling Approach
Techniques for Experts to Grow Sales & Revenue by 75%
In order to move prospects farther down the sales funnel, you should connect with them on a more personal level through social selling, which is a lead-generating method. It can happen online or offline, but recent events have made it increasingly prevalent on social media. B2B social selling involves listening intently, ascertaining the problems that the prospects are facing, educating them, and offering value that is especially relevant to them.
Digital marketing uses both online and offline digital means to reach out to the target audience, while social media marketing is limited to online boundaries.
Your digital media marketing campaign may use a variety of channels such as mobile advertisements, TV, online advertising, SMS, etc.
If you want to understand how Direct, Online, Social Media, and Mobile Marketing can change the game in 2022, please read my presentation that was delivered today at The Startup Hub @Houston
Read more: https://rebrand.ly/DM-HanySewilam
In its simplest form, brand marketing is your company's promotion of a product or service. ... Your logo and company name is part of each marketing campaign but getting the company brand out there is not the main objective. Brand communications, on the other hand, is the essence of your business.
If you want to enter the eCommerce world like an expert, you have to attend this session, we will let you know all the secrets and how to get the maximum of online stores
A very helpful session about how to build your e-commerce platform and what is the difference between all of them, considering you are just starting the e-commerce project.
Business Valuations For Early Stage Companies by Hany Sewilam
Produced by ENTR "Silicon Valley" - 2020
Everything you must know about the business valuation process and how to discover the fair price for your early stage project
2019 MENA Venture Investment Summary Arabic Version where you will find all the information about the entrepreneurship statistics and future in ME and North Africa
Organizational Confidence, how and when, a full research about how organizational confidence can change our behavior through multi-stages of actions and reactions.
The fundamentals of Digital Marketing and how to understand the different between traditional marketing and electronic marketing by giving attention to the marketing strategy
The fundamentals of Digital Marketing and how to understand the different between traditional marketing and electronic marketing by giving attention to the marketing strategy
Sales Promotion and Personal Selling Discussing the most common forms of consumer sales promotion and the key differences between relationship selling and traditional selling
Presentation presented by Hany Sewilam AbdelHamid @Dubai Media City - Arab Business Conference - August 2017 about the marketing communication mix between the USP & 4Ps
Study of e-commerce in Saudi Arabia for micro and small business Startups covering all the facts about the future of eCommerce platforms and the reflection in the economy
E-Commerce Business, Technology & Society, Full presentation covering the business model of e-Commerce starting from implementation, operation and revenue streaming, all about how to automate and sell online.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Modern Database Management 12th Global Edition by Hoffer solution manual.docxssuserf63bd7
https://qidiantiku.com/solution-manual-for-modern-database-management-12th-global-edition-by-hoffer.shtml
name:Solution manual for Modern Database Management 12th Global Edition by Hoffer
Edition:12th Global Edition
author:by Hoffer
ISBN:ISBN 10: 0133544613 / ISBN 13: 9780133544619
type:solution manual
format:word/zip
All chapter include
Focusing on what leading database practitioners say are the most important aspects to database development, Modern Database Management presents sound pedagogy, and topics that are critical for the practical success of database professionals. The 12th Edition further facilitates learning with illustrations that clarify important concepts and new media resources that make some of the more challenging material more engaging. Also included are general updates and expanded material in the areas undergoing rapid change due to improved managerial practices, database design tools and methodologies, and database technology.
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
2. 2
Change management proactively plans for and addresses both the organizational and people side of
change. Integrated with project management, change management recognizes the importance of
individual and environmental factors in supporting necessary behavior changes.
Current State
Change Management
Future State
Sustained Outcomes
Risk Without Change Management
What is Organizational Change Management?
3. Projects that effectively execute change management help employees
Know What to Change
These projects thus reduce resistance to change and are more likely to:
Have the Skills & Knowledge to Change
Understand Why to Change
Achieve & Sustain Objectives Avoid Re-Work Stay within Budget
Benefits to Projects
4. 4
• More than Just Communications orTraining
• Meaningfully engages stakeholders in the process
• Integrated Throughout a Project
Organizational Change Management Is
• More Specifically
Evaluate & Adapt
Planning
Stakeholder
Analysis
Leadership
Engagement
Workforce Impacts
Assessment
Communications
Training
Who is affected by
the change?
Sustain
Evaluate & Adapt
What is
changing? Why?
How are they impacted
by the change?
How do the affected
people get information?
5. Organizational Culture
5
“It’s not hard to make decisions when you
know what your values are.”
- Roy Disney
“Culture eats strategy for breakfast.”
- Peter Drucker
6. What is Organizational Culture?
Culture is “a pattern of shared basic assumptions that the
group learned as it solved its problems that has worked well
enough to be considered valid and is passed on to new
members as the correct way to perceive, think, and feel in
relation to those problems.”*
IT ISTHE WAY WE DOTHINGS AROUND HERE
*Edgar Schein, Former MIT Sloan School of Management Professor and thought leader on OrganizationalCulture & Leadership
9. Do Organizations Have One Culture?
• The dominant culture expresses the core values that are shared
by a majority of the organization’s members
• Subcultures tend to develop in large organizations
• Subcultures mirror the dominant culture but may add to or
modify the core values
10. Five Archetypes of Culture
Customer
Centric
People First
OneTeamInnovation
Achievement
12. Current State
Transition State
Change Management
Project Management
Change Management
Future State
Sustained Outcomes
Risk Without Change Management
Project Management and Change Management
13. Project Management
• All processes generally occur in a
linear path and should be included for
a successful project outcome
• Has a defined end
• Focus on a final deliverable
Change Management
• Processes may occur in a non-linear
path and some steps may not be
needed for every change
• Change is a continuum and may not
have an end, but will have a definition
of “success”
• Focus on user adoption and/or
behavior change
Differences
14. 14
Planning
What is changing?
Case for Change
Why is it changing?
Success Metrics
What is our definition of success and how will we measure it? How will we use data to ensure we’re on-track?
Sustainment
How will we ensure to maintainthe change
Stakeholder Analysis
Who is affected by the change?
Leadership Engagement
Are the right leaders identified, engaged, and aligned with the change plan?
Workforce Impacts
How are theyimpacted by the change?
Communications Plan
How do the affected people get the information?
Training Strategy and Plan
Are we building the rights skills and knowledge?
Go Live
.
Project Plan
Example of Integration
15. IntegrationTips
• Support and Buy-In from ProjectTeams
• Support from leadership
• Scope, timing and prioritization
• Direction on how to integrate
• Role definition and clarity
16. Know your Stakeholders
“People don't change behavior or positions based on what they know.
They change based on what they feel.”
Oprah Winfrey
17. Often projects fall into the trap of, “if we build it, they will come”
Engaging Front-Line Employees early builds buy-in and proactively avoids unintended consequences
Key Stakeholders (e.g. other Offices, front-line employees, etc.) should actively be involved in:
• Developing the case for change
• Defining project success in terms of outcomes, outputs, and associated metrics
• Creating the project plan
• Ongoing project decisions and status reports (e.g. via a working group, weekly status email, meeting, etc.)
• Involve Stakeholders During Planning
How the customer
explained it.
How the project
leader understood it.
How the analyst
designed it.
How the programmer
wrote it.
What the customer
really wanted.
18. 18
Develop an understanding of the different groups impacted by and with influence on the change
- Motivations (what’s in it for me)
- Communication preferences
- Sources of resistance
Arguably the most essential element of change management
Stakeholder Analysis
• Change Management Phases
Planning
Stakeholder
Analysis
Leadership
Engagement
Workforce Impacts
Communications
Training
Sustain
Evaluate & Adapt
Implement
Who is affected by
the change?
20. 20
Individuals become
aware of the change
and a vision of the
future is introduced.
Individuals can explain the
impact of the change on
themselves and on the
organization.
Individuals have a positive
attitude regarding the change
and can ‘see themselves’ in the
new state. They begin to feel
accountable for making it
happen.
Individuals champion the
change, taking
accountability and
ownership for the success
of the transformation.
The objective of change management activities is to move individuals along the commitment curve. During
the stakeholder analysis it’s therefore important to determine where stakeholders currently are along the
commitment curve and where they ultimately need to be.
Commitment CurveLevelofCommitment
Awareness (1)
Understanding (2)
Acceptance (3)
Buy-in (4)
Ownership (5)
Time
22. Communication Success Factors
Incorporating critical success factors into any communication development cycle will support communications
impact and efficacy
Critical
Success
Factors
Define clear, measurable objectives for communication efforts
Target and tailor communications to meet audience needs
Select the right mediums (i.e., channels/vehicles) to convey the
message; leveraging multiple mediums to disseminate complex points
Make it relevant; answer the question, “What’s in it for me?”
Facilitate two-way dialogue; individuals will “hear” communications if
they believe that those communicating are hearing them
Repeat the message via multiple methods and channels
23. Communication Channels and Vehicles
• Kick Off Meetings
• Functional Group Kick Off Meetings
• Functional GroupTraining Sessions
• Manager Meetings
• Standing Meetings
• Focus Groups
• E-mail messaging from leadership to staff
• FAQs/Talking Points
• Mailbox for staff questions
• Newsletters
• Website
• Explainer videos
• SharePoint site
• Town Hall
• Virtual Office Hours
• YouTube,Twitter
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24. Summary
• Change is seen as a threat
• Change comes from feeling
• Use the SCARF model as a means to craft upWIIFM messages
• Perform a communication vehicle analysis to ensure you leverage or
develop the best way to get your message out
A goal of good change management is to coordinate delivery of the “What's in
it for me”, to prevent and manage emotional reactions within staff to support
the change effort.
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