Uploaded byCynthia Clay
Leading Collaborative Virtual Teams
The document outlines key strategies for leading collaborative virtual teams, emphasizing the importance of communication, trust, and accountability. It highlights the challenges teams face, such as time differences and cultural norms, while providing a framework for effective virtual team management through planned meetings and technological tools. Additionally, it describes resources and training offered by Netspeed Learning Solutions to enhance virtual leadership skills.
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Leading Collaborative Virtual Teams
- 1. Leading Collaborative Virtual Teams September 26, 2012 © 2012 NetSpeed Learning Solutions. All rights reserved. 1
- 2. Webinar Objectives • Design your “game plan” around eight practices • Bring attention, direction, and recognition to your virtual team • Build accountability among virtual team members © 2012 NetSpeed Learning Solutions. All rights reserved. 2
- 3. About Cynthia Clay • 25+ years of experience • Author of Great Webinars (Pfeiffer, 2012) • An expert in collaborative, engaging virtual learning © 2012 NetSpeed Learning Solutions. All rights reserved. 3
- 4. Tweet #virtualteams © 2012 NetSpeed Learning Solutions. All rights reserved. 4
- 5. Purpose What moved you to register for this webinar? © 2012 NetSpeed Learning Solutions. All rights reserved. 5
- 6. Definition “groups of individuals who work across time, space, and organizational boundaries and who interact primarily through electronic communications” Source: SHRM, Virtual Teams, 7/13/12 © 2012 NetSpeed Learning Solutions. All rights reserved. 6
- 7. Who Uses VirtualTeams? 46% of organizations polled 66% of multi-national organizations Source: SHRM, Virtual Teams, 7/13/12 (n = 379) © 2012 NetSpeed Learning Solutions. All rights reserved. 7
- 8. Who Uses Them? In companies of 10,000+ employees, 80% rely on virtual teams. Source: i4cp, 2008 © 2012 NetSpeed Learning Solutions. All rights reserved. 8
- 9. Poll Why does your organization use virtual teams? • include talent in multiple locations • increase collaboration • improve productivity • minimize travel costs • work on global projects © 2012 NetSpeed Learning Solutions. All rights reserved. 9
- 10. Poll: Obstacles What primary obstacle causes virtual teams to fail? • Lack of systems and processes • Inability to build team cohesion • Time differences • Work distribution • Differing cultural norms • Poor communication • No access to technology © 2012 NetSpeed Learning Solutions. All rights reserved. 10
- 11. Darn Hard “Leadership in my book comes down to communication. But communicating in person and communicating electronically are not the same thing. It is darn hard to motivate and inspire from long distance.” Manager quoted in “Leading Virtual Teams,” Academy of Management Perspectives (February 2007) © 2012 NetSpeed Learning Solutions. All rights reserved. 11
- 12. Poll: Virtual TeamLeaders What characteristics (qualities or skills) must team leaders demonstrate? • Listen well • Build trust • Establish clear expectations • Facilitate virtual meetings • Build consensus • Demonstrate cultural awareness • Maintain a sense of humor © 2012 NetSpeed Learning Solutions. All rights reserved. 12
- 13. Virtual Leaders MustProvide… © 2012 NetSpeed Learning Solutions. All rights reserved. 13
- 14. Your Virtual GamePlan™ © 2012 NetSpeed Learning Solutions. All rights reserved. 14
- 15. G Grow Trust © 2012 NetSpeed Learning Solutions. All rights reserved. 15
- 16. Grow Trust G © 2012 NetSpeed Learning Solutions. All rights reserved. 16
- 17. Grow Trust G © 2012 NetSpeed Learning Solutions. All rights reserved. 17
- 18. Grow Trust • Set expectations • Discuss norms • Establish communication G channels • Respect time zones © 2012 NetSpeed Learning Solutions. All rights reserved. 18
- 19. Virtual Presence © 2012NetSpeed Learning Solutions. All rights reserved. 19
- 20. Create Virtual Presence How can you help team members create virtual presence? © 2012 NetSpeed Learning Solutions. All rights reserved. 20
- 21. A Attend to Diversity © 2012 NetSpeed Learning Solutions. All rights reserved. 21
- 22. Attend to Diversity • Create a Talented Expert directory A • Build virtual presence (photos, bios, skills and experience) • Respect cultural norms and differences © 2012 NetSpeed Learning Solutions. All rights reserved. 22
- 23. M Manage Accountability © 2012 NetSpeed Learning Solutions. All rights reserved. 23
- 24. Manage Accountability • Set clear goals and targets • Create processes to M manage responsibilities and results • Have team members post progress reports © 2012 NetSpeed Learning Solutions. All rights reserved. 24
- 25. E Expect Teamwork © 2012 NetSpeed Learning Solutions. All rights reserved. 25
- 26. Expect Teamwork E © 2012 NetSpeed Learning Solutions. All rights reserved. 26
- 27. Expect Teamwork • Encourage collaboration • Brainstorm and problem E solve • Have sub-teams meet outside team meetings © 2012 NetSpeed Learning Solutions. All rights reserved. 27
- 28. P Plan Meetings © 2012 NetSpeed Learning Solutions. All rights reserved. 28
- 29. Plan Meetings • Prepare and send agendas in advance • Segment meetings: P information-sharing, idea generation, project reporting • Document discussions and action items © 2012 NetSpeed Learning Solutions. All rights reserved. 29
- 30. Keep Communication Flowing What technological tools contribute to open, effective communication on a virtual team? What virtual team workspaces do you use? © 2012 NetSpeed Learning Solutions. All rights reserved. 30
- 31. L Leverage Technology © 2012 NetSpeed Learning Solutions. All rights reserved. 31
- 32. Leverage Technology • Use Skype with video • Meet weekly via web conferencing L • Set up micro-blogs and IM • Implement project management software • Create virtual collaboration spaces © 2012 NetSpeed Learning Solutions. All rights reserved. 32
- 33. A Appreciateand Celebrate © 2012 NetSpeed Learning Solutions. All rights reserved. 33
- 34. Appreciate and Celebrate A © 2012 NetSpeed Learning Solutions. All rights reserved. 34
- 35. Appreciate and Celebrate • Celebrate milestones and results in team meetings • Recognize individual and A team contributions • Include appreciation in every conversation © 2012 NetSpeed Learning Solutions. All rights reserved. 35
- 36. N Nurture Relationships © 2012 NetSpeed Learning Solutions. All rights reserved. 36
- 37. Nurture Relationships • Get to know each individual personally • Learn about hopes and N dreams • Help them develop their careers © 2012 NetSpeed Learning Solutions. All rights reserved. 37
- 38. The Virtual TeamLeader © 2012 NetSpeed Learning Solutions. All rights reserved. 38
- 39. Decisions © 2012 NetSpeedLearning Solutions. All rights reserved. 39
- 40. Our Story •Began as an independent consulting practice 1992 •Provided organization and leadership development to Pacific NW clients •Developed NetSpeed Leadership (blended learning) 2000 •Expanded nationally •Developed Blazing Service (blended learning) 2006 •Began to experiment with interactive, VILT using web conferencing •Developed NetSpeed Fast Tracks™ (integrated learning system) 2007 •Rebranded the company as NetSpeed Learning Solutions 2008 •Repurposed all programs for VILT •Introduced the Virtual Facilitator Trainer Certification course 2009 •Published Great Webinars •Published Peer Power 2011 •Launched the Peer Power virtual training program •Established as virtual learning experts 2012 •Wiley & Sons republish both Great Webinars and Peer Power © 2012 NetSpeed Learning Solutions. All rights reserved. 40
- 41. Virtual Learning Evolves ©2012 NetSpeed Learning Solutions. All rights reserved. 41
- 42. Integrated Learning System ©2012 NetSpeed Learning Solutions. All rights reserved. 42 42
- 43. Integrated Learning System • Keyword Searchable • Video podcasting • Podcasting with avatars • Knols (web-based units of knowledge) • Blogs • Insights (expert interviews via podcast) • Three authoring levels: content manager, designated authors, peer authors © 2012 NetSpeed Learning Solutions. All rights reserved. 43
- 44. NetSpeed Leadership © 2012NetSpeed Learning Solutions. All rights reserved. 44
- 45. NetSpeed Leadership® 1. Face-to-face (3 hour) or Virtual Classroom (90- minute) 2. Post-class reinforcement tools 3. NetSpeed Administrator™ (to report the impact of training) © 2012 NetSpeed Learning Solutions. All rights reserved. 45
- 46. Three Tracks –24 Modules Leadership Development – 8 modules Performance Management – 8 modules Professional Development – 8 modules Available for classroom and virtual delivery © 2012 NetSpeed Learning Solutions. All rights reserved. 46
- 47. NetSpeed Learning Center ©2012 NetSpeed Learning Solutions. All rights reserved. 47
- 48. Virtual Classroom © 2012NetSpeed Learning Solutions. All rights reserved. 48 48
- 49. Peer Power Published in 2012 by Jossey-Bass © 2012 NetSpeed Learning Solutions. All rights reserved. 49
- 50. Knols © 2012 NetSpeedLearning Solutions. All rights reserved. 50
- 51. Virtual Facilitator Training ©2012 NetSpeed Learning Solutions. All rights reserved. 51
- 52. Virtual Facilitator Training • Deep dive, comprehensive course • Focused on virtual design and delivery • Next public VFTC course begins October 22 • Customized for private delivery in your web conference platform © 2012 NetSpeed Learning Solutions. All rights reserved. 52
- 53. Benefits of Partneringwith Us • Create innovative solutions that meet your business objectives • Meet the needs of virtual learners and leaders • Offer ready-to-launch blended programs • Offer customized learning solutions • Simplify your move to virtual learning © 2012 NetSpeed Learning Solutions. All rights reserved. 53
- 54. Take our Survey • Link to download our new eBook (From Chalkboard to Keyboard) • Use the discount code from the eBook to receive $345 off the VFTC course • Learn about our year-end promotion © 2012 NetSpeed Learning Solutions. All rights reserved. 54
- 55. Q&A © 2012 NetSpeedLearning Solutions. All rights reserved. 55
- 56. Thank You! 56