Learning for the Extended Enterprise: Leveraging Your Value Chain

Learning for the Extended Enterprise:
Leveraging Your Value Chain
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Speaker: Lance Dublin
CEO, Chief Solution Architect
Dublin Consulting

Moderator: Daniel Margolis
Managing Editor
Chief Learning Officer magazine

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Daniel Margolis
Managing Editor
Chief Learning Officer magazine

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Lance Dublin
Chief Solution Architect
Dublin Consulting

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Learning for the
Extended
Enterprise:
Leveraging Your
Value Chain

Lance Dublin
CEO & Chief Solution Architect

CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 7

Why Now?
What is the Extended Enterprise?
What are the learning opportunities?
What can we learn from others?
What are the critical steps?
Insights / Q&A


Strategic thinking and services for assessing,
Lance Dublin planning for, designing, and implementing:
• Corporate learning strategies & programs
• Organizational and technological
change initiatives
• Organizational development and
redesign programs
35+ years of experience in adult education and
training, motivation and innovation,
communication and change leadership.
Founder and CEO of Dublin Group, a leading
training development and change implementation
company
Founder & CEO
Dublin Group
Co-Founder Antioch College/West, innovative BA &
MA program for working adults
Author & speaker


Why Now?
Insights / Q&A


POLL

Question #1. What organization in
your company do you represent?

Question #2. What is your Extended
Enterprise expertise level?


Resources

Speed

Innovation

Technology

Competition

Complexity

Work

Diversity


Any Virtual
PLACE

Any Time
Any Place
Same

Physical

Same Any

TIME


Collaborative Learning
Uniquely Blended Learning
Non-Formal Learning
Informal Learning
Mobile Learning
Rapid e-Learning
ILT Performance Support
Games
E-Learning (courses, modules, nuggets)

Blogs, Pods, Videos, Microblogs, Wikis
Networks/COPs
Virtual Worlds/Environments
Simulations (e- & ILT)
Webinars / Virtual classrooms
RSS
LMS/LCMS/HCM


Why Now?
Insights / Q&A


Extended Enterprise

• ENTERPRISE • Sub-contractors
• Suppliers • Resellers
• Partners • CUSTOMERS


5. Implementation
6. Maintenance
7. Customer relationship
8. Support

1. Product development
2. Supply
3. Logistics
4. Sales

Why Now?
Insights / Q&A


"Enlightened organizations must identify 'links' in their
value chain that are most critical to their enterprise
success, and then conscientiously set out to improve
the performance of those links. Our research validated
that most organizations are aware of the need for
providing learning across the extended enterprise;
however the majority of them are not pursuing it.”
Cushing Anderson, Program Director, IDC’s Corporate Learning
and Performance Group


Learning in the Extended
Enterprise, 2006
92% …provide training to employees BUT only 38% provide customer
training and 22% provide training to channel partners
77% … in the future they would be doing more to serve these
audiences in … the “extended enterprise”
76% … increasing level of proficiency of their channel partners’
employees is the most important reason to offer learning programs
to this part of the extended enterprise

82% … increase use of e-learning for customer training
and 75% for channel partner training

Key Technologies Enable
Enterprise Learning Success,
2010
Organizations extending learning to both customers and partners saw
nearly double the increase in year-over-year revenue per FTE
Top pressures driving learning: 39% business changes; 35% lack of
skills in marketplace; 28% changing customer needs & expectations
… organizations are placing an increasing importance on the role
learning plays in its ability to get things done, and improve its ability
to create revenue and serve customers.
Learning needs to expand it’s footprint inside and outside the
organization, supporting employees, customers and partners at all
stages of their relationship …

Why Now?
Insights / Q&A


INDUSTRY: Manufacturing
AUDIENCE: Dealers
PAST SOLUTION: Yearly ILT events
CURRENT SOLUTION: Online University with
eLearning modules
RESULTS: …..


INDUSTRY: VOIP, wireless, home solutions
AUDIENCE: Sales channel/VARs, CSAs, employees
PAST SOLUTION: Fragmented
CURRENT SOLUTION: One integrated system
RESULTS: …..


INDUSTRY: Software
AUDIENCE: APD Academy, Accounting
Professionals, Customers
PAST SOLUTION: Fragmented
CURRENT SOLUTION: One integrated system to
meet multiple audiences and business models
RESULTS: …


Why Now?
Insights / Q&A


INVESTMENT IMPACT


INVESTMENT

ADVANTAGE– $$$
Value

EFFECTIVENESS –$$
Business Results

EFFICIENCY – $
IMPACT
Costs & Access

INVESTMENT IMPACT

EFFECTIVENESS –$$
Business Results

EFFICIENCY – $
ADVANTAGE – $$$
Costs & Access Value

Lance Dublin
CEO& Chief Solution Architect
Dublin Consulting
lance@dublinconsulting.net
415-759-1258
www.dublinconsulting.net


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Learning for the Extended Enterprise: Leveraging Your Value Chain

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