Lavinia Yaacoub has over 5 years of experience in reception, customer service, and medical administration roles. She has strong communication, organizational, and computer skills. Her experience includes answering phones, data entry, filing, customer service, cash handling, and maintaining patient records. She is proficient in Microsoft Office applications and works well independently or as part of a team. Lavinia has a high school diploma and cosmetology diploma.
To secure a position that will utilize my skills and experience to.docxVannaSchrader3
To secure a position that will utilize my skills and experience to maximum potential, with the opportunity for advancement based on performance.
Authorized to work in the US for any employer
Work Experience
Office Representative
Rev. Claims
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Jackson, MS
August 2014 to Present
Responsibilities
Managed verifications of Insurance. Collected patient’s liability and performed compliance check for all Medicare patient. Collected and validated patient demographic and insurance information. Obtained health, financial and religious information from patients at the time of admission. Performed patient pre-admission, admission, transfer, and discharge activities. Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
Answer multiple phone lines; data entry; update patient information; verify patient insurance information; collect co pays; payment posting;
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Office Assistant
Total Health Adult Day Care
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Belzoni, MS
October 2012 to August 2014
Responsibilities
• Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
• Answered telephones and transferred calls to appropriate staff members.
• Sorted and distributed incoming communication data, including faxes, letters and emails.
• Monitored and maintained the organization’s website.
• Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
• Organized the scheduling of meetings, conferences, and events; distributed minutes for them.
• Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.
• Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.
• Maintained the office database – retrieved and organized information for individual employees and clients.
• Created spreadsheets and presentations for corporate executives.
• Purchased office equipment and supplies – contacted vendors and subcontractors.
• Established and implemented administrative policies and procedures for the office.
• Filed and recorded corporate documentation, electronic files, inventories and reports.
Front Office / Administrative Assistant
Belzoni Lawn and Tractor
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Belzoni, MS
January 2012 to September 2012
Assist clientele as they enter office and via phone.
• Perform filing, data management, drafting and editing short office memos.
• Assist with all other office administrative duties
• Inputting data, office errands, internship and alumni updates.
• Scheduling appointments, Answered phones, Filed papers.
• Assuring office is neat, and stocked with necessary tools for functionality
Assistant Manager / Dog Groomer
Dog Spot
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Jackson, MS
April 2009 to December 2011
Responsibl.
1. Lavinia Yaacoub
50 Panorama Crt, Etobicoke ON M9V 4A9
Tel: (647) 678 7677 E-Mail: Lavooxxhotmail.com
Work Experience
Receptionist
• Answer multiple phones on busy switchboard
• Performed data entry, filing and file set-up
• Opened and distributed mail, Making Quotes
• Scanned documents
• Managed office supplies
• Prepared overnight deliveries
• Abn Refrigeration Company, Woodbridge
• Responsible for all aspects of the day to day running of the filing, copying,making
Quots, report writing.
• Responsible to handle the telephone enquiries.
• Make daily work plan of seniors with proper timing.
• Provide general information to the customers.
• Manage the daily incoming of the customers.
• Manage the documents in proper way.
• Handling Orders from united states .
• Handle all the other responsibilities related to the job.
Staff Master Recruiter /Reception
• Answer phone calls and take appointments
• Managing employees shifts on computer Excel
• Helping employees fill application
• Telemarketing
• Hiring employees
• Skills Used, Telephone Skills, Typing, Documentation Skills, Excellent Verbal and
Written, Dependability, Attention to Detail, Communication, Administrative Writing Skills.
California fashion, Etobicoke
• Customer service -
• Dealing with customers enquiries, face to face and over the phone.
• Operating the telephone accurately and handling cash.
• Maintaining accounts for the store on a daily basis.
• Maintaining the store alone with customers.
• Nearly three years of hands-on experience as a Cashier
• Able to maintain health and safety standards
Salib J Medical Center · Etobicoke
• Expert in maintaining the daily report of patients.
• Dealing with patient complaints about the quality of service of the practice.
• Excellent communication skills in written and verbal both.
• Able to lead and motivate staff.
• Ability to prioritize work loads during busy periods.
• Controlling multiple projects at the same time.
Ability to remain calm under pressure
Experience working with limited staff and a high volume of patients who present with both
emergency and non-emergency cases. Able to remain calm and methodical in my
examination, diagnosis and treatment of patients, even in testing situations.
2. Professional Skills
• Ability to work in a fast paced environment
• Attention to detail
• Excellent communication and interpersonal skills
• Positive attitude
• Knowledge with Microsoft Word, Excel, Access, Windows 95, 98, 2000, XP, Vista,
Internet Explorer, Netscape, and Firefox
• Punctual, reliable, hardworking and responsible individual who is able to work as part of
a team or independently
• Verbal / Written communication skills in English, Lebanese, French,
Egyption,Arabic, and Assyrian languages
Education
Father Henry Carr Catholic Secondary School Diploma 2012
Emery Adult School - Cosmetology Diploma 2013