1. Leslie Kelley
1232 Lauren Lane
Midwest City, OK 73110
Cell: (405) 824-8653
LeslieHartley@gmail.com
Career objective: Seeking an Information Technology position with a dynamic company with room
for advancement where I can utilize my computer and technical skills to contribute to the growth of the
company, while enhancing my own skills and becoming a long-term, valuable asset.
Qualifications
• Filing
• Auditing
• Phone Etiquette
• Cash handling
• Accounts payable and receivable
• Computer systems troubleshooting
Work History
Dell (Apex), Oklahoma City, OK October 2014 – Present
Information Technology Support (Boeing) Specialist Tier 1 and Tier 2 contingent
• Skills in extensive troubleshooting with
applications
• Business application support
• Providing support for executives
• Excellent verbal and written communication skills
• Provide exceptional customer service
• Build rapport and elicit problem details from
support center customers
• Perform post-resolution follow ups to help requests
• Reinforce SLAs
• Document all pertinent end user identification
information, including name, store, contact
information and nature of problem or issue as well
as resolution information
• Escalate problem, when required, to the
appropriately experienced technician
• Access software updates, drivers, knowledge bases,
and FAQ resources on the Internet/Intranet to aid in
problem resolution
• Ensure problem has been adequately resolved

2. Veterans Affairs Medical Center, Oklahoma City, OK Nov 2012 – May 2014
Work study -IT department and front desk representative
• Auditing paper work
• Scanning
• Indexing
• Records storage
• Accounts receivables
• Tracking documents
• Small data base management
• Patient scheduling
• Patient admittance
• Generating reports
• Re-imaging computers
• Customer service
• Data entry
• Malware and virus removal
STAT Imaging Solutions LLC, Midwest City, OK Nov 2011 – Jun 2012
Document Imaging Specialist
• Prepping charts
• Scanning documents
• Indexing documents
• Records storage
• Tracking documents
• Small data base management
• Auditing charts
Inn at Schofield Barracks, Wahiwa, HI Sept 2010 – Aug 2011
Front desk representative
• Greeting
• Handling phone inquires
• Handling soldiers
Temporary Lodging Allowance
• Filing paper
• Auditing paper work
• Accounts payable
• Accounts receivables
• Billing
• Customer service
• Making reservations
Hollister, Annapolis, MD Aug 2009 - Mar 2010
Model/sales representative
• Greeting
• Operating cash register
• Auditing clothes
• Customer service

3. International Bank of Commerce (IBC), Midwest City, OK Mar 2007- Jun 2007
Teller
• Cash handling
• Processing Money orders
• Processing Travelers checks
• Cashing and selling savings bonds
• Checking balances
• Processing Loan payments
• Processing CD’s
• Cashing and depositing checks
• Handling Telephone Inquiries
• Faxing
• Customer service
Education
Rose State College, Midwest City, OK
• Currently in the process of obtaining an associate’s degree in IT focused on Data base
Bayside High School, Virginia Beach, VA
• High School Diploma June 2006
Skills
• Microsoft Word 2007, 2010, 2013
• Microsoft Excel 2007, 2010, 2013
• Fax machines
• Proper telephone etiquette
• Copy machines
• EZ Teller
• Mac OS X
• Linux, Puppy and Ubuntu
• Citrix
• Light active directory usage
• Card readers
• Windows 98, 2000, XP, Vista, Windows 7, 8,
8.1, and 10
• Installed, maintained, upgraded and learned
Windows XP, 7, and 10
• IE 8 and 11
• Knox
• Have experience repairing and removing
various PC components: Using Laptop docking
station, DVD-ROM drives, Floppy Drives,
Media cards
• Air Watch Agent and ELM service