1. LAURIE T FABIAN
330 Snowdale Drive, Syracuse, New York 13209 | H: 315-635-8976 | C: 315-857-3614 | laurie_fab@msn.com
CAREER OVERVIEW
Committed and motivated Administrative Assistant with exceptional customer service and
decision making skills. Strong work ethic, professional demeanor and great initiative.
SKILL HIGHLIGHTS
Microsoft Office Suite Spreadsheet development
Problem resolution Employee development
Self-starter Insurance processing
Deadline-oriented Data Entry & Email
Calendaring Executive Management Support
Client Relations Multi-Task Management
Customer Needs Assessment Scheduling
Travel Arrangements Telephone Skills
CORE ACCOMPLISHMENTS
AXA Equitable Life Insurance Company
Information Technology Department
Administrative Assistant for Executive & 140 IT Employees (Last position held at
AXA-June 2005 to March 2016)
Start/End Date with MONY/AXA-May 6th, 1985 to March 22nd, 2016
(Laid off on 3/22/2016 due to Job Abolishment)
Calendar Management
Calendar management for all meetings for Executive.
Scheduling
Facilitated onboarding of new employees by scheduling training,
answering questions and processing paperwork.
Process Improvement
Oversaw implementation of new phone system which resulted in more
cost-effective service.
Administration
Answered multiple phone lines, transferred calls to corresponding
departments, filed records and billed accordingly.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust,
approaching complex situations and resolving problems to maximize
efficiency.
Administration
Performed administration tasks such as filing, developing spreadsheets,
faxing reports, photocopying collateral and scanning documents for
inter-departmental use. Also ordered all Supplies for the IT Dept.
Training
Successfully trained staff in all office systems and databases, policies
and procedures while focusing on minimizing errors and generating
superior results.
Payroll Assistance
Assisted with payroll preparation and entered data into cumulative
payroll system.
Arranged, scheduled and coordinated all logistics and travel itineraries for
staff of 10 employees.
Ensured staff was equipped with all necessary supplies and collateral for
long distance travel.
Employee Management
Liaised with HR department to establish employee benefits, training,
payroll and termination procedures.
Computer Proficiency
Creative Problem Solving Organizational Skills
Travel Planning and Vendor
Management Time Management

2. EDUCATION
1979
EXPERIENCE
WORK
HISTORY
03/2003 to06/2005
07/2002 to03/2003
04/2001 to07/2002
11/1998 to04/2001
12/1997 to11/1998
05/1985 to12/1997
CERTIFICATIO
NS
REFERENCES
Travel Expenses
Expense System-Concur.
Invoice Processing
Processed invoices for payment in the Invoice System-P2P System.
Event Planning
Was responsible for planning department events. ie: Christmas and
Summer parties
Business
Onondaga Community College － Syracuse, NY, USA
Some College-Did not Graduate
Attended College in 1979-1980
High School Diploma: Business
Solvay High School － Solvay,NY, USA
Customer Service
Excel in handling customers effectively by identifying needs, quickly
gaining trust, approaching complex situations and resolving problems to
maximize efficiency.
Traveled to NYC, Arizona & Baltimore (Training)
PSS Analyst/Practice Support Services-Diane Smith
AXA/MONY － Syracuse, NY
Expense Data Processor/Practice Support Services-Diane Smith
AXA/MONY － Syracuse, NY
Insourcing Administrator/Practice Support Services-Diane Smith
AXA/MONY － Syracuse, NY
Service Advocate/Strategic Development-Paul Lightcap
AXA/MONY － Syracuse, NY
Customer Service Representative-Deborah Lombard
AXA/MONY － Syracuse, NY
Universal Servicer-Conversion Specialist-Leslie Tanner
AXA/MONY － Syracuse, NY
Insurance Certifications-Loma 1, 2 and 3
Many Customer Service Certifications
Karen Hernandez-Past Manager at AXA
AXA Equitable Life Insurance Company
karen.hernandez@axa-us.com
201-743-5603
Terry Corcoran-Next Door Neighbor
328 Snowdale Drive, Syracuse, NY 13209
315-635-9588
Arranged business travel and processed travel expenses for Executive in