1. R É S U M É
Cindy Anderson
10 Sanguine Way
Atwell WA 6104
0421 158 110
denhamandcindy@yahoo.com.au
Professional Profile
Efficient and organised office administration professional with 20+ years experience across various competitive
industries. Skilled in providing timely and accurate administrative support to executives and senior management,
demonstrated the ability to prepare concise and professional documents, letters, agendas, reports and
correspondence. Confident communicator with the ability to build and sustain highly effective business relationships
with people from all walks of life and diverse cultural backgrounds
Education & Training
 Code of Conduct, CBI (2016)
 PUAWER005B, Operate as part of an emergency control organisation, Serata (2013)
 HLTFA311A, Apply first aid, S.E.T.S. Enterprises (2013)
 Worksmart, Serata Network (2013)
 PRMPFES03C, Safely move materials and loads in the workplace, Serata (2012)
 PUAWER008B, Confine small workplace emergencies, Serata (2012)
 Occupational Health & Safety Construction Induction (2011)
 TLIC1051A – Operate Commercial Vehicle (2012)
 MYOB Beginners to Advanced, Challenger TAFE (2010)
 Process Breakthrough, AIM (2005)
 Managing Quality Customer Service, AIM (2004)
 Workplace Discrimination & Sexual Harassment, Techniworks (2001)
 Course in Liquor Licensing, Aragon (1998)
 Workplace Assessor, 3CM Pty Ltd (1995)
 Group Instruction Techniques, All Seasons (1992)
Demonstrated Skills & Abilities
 Office Administration & Management
 Client Service Management & Enquiries Handling
 Day to Day Business Operations Management
 Financial Reporting, Analysis & Budgeting
 Accounts Payable & Receivable
 Staff Recruitment, Training & Supervision
 Organise Maintenance & Refurbishment
 Front Desk Reception & Switchboard Operation
 Advanced Computer Operation & Data Entry
 Retail Store Operation, Management & Merchandising
Computer Skills
 MYOB
 Microsoft Word/Access/Excel
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 Purchase Stationery, Equipment & Supplier Liaison
 High Level Communication & Negotiation
 Debt Collection & Credit Control
 Prepare Daily Banking & Manage Cash
 Process & Calculate Staff Payroll
 Function Set-up & Coordination
 Patient Billing & Associated Receipting
 Maintain & Update Files & Records
 Housekeeping Control & Inspection
 Stock Inventory Management & Stocktaking
 IPMS
 Mattrack
 SAP/JDE
 VIMS

2.  Microsoft Outlook
 Lotus Notes
Employment History
JANUARY 2015 – CURRENT CB&I / KENTZ JOINT VENTURE – GORGON PROJECT
Barrow Island – Materials Administrator
Key Responsibilities
 Creating, issuing, closing of pick tickets
 Maintain and assist with closing out of OSD items
 Reporting KPI’s to Senior Management
 Assisting with completion of wall to wall stock take over 3 month period ensuring the highest level of accuracy
JANUARY 2012 – DECEMBER 2014 CB&I / KENTZ JOINT VENTURE – GORGON PROJECT
Henderson Warehouse – Data Entry Supervisor
Key Responsibilities
 Responsible for Data Entry Clerks from interviewing prospective applicants through to on job training, ongoing
coaching and counseling
 Overseeing all 4 sites ensuring level of administration support was of the highest standard
 Mentor and motivate staff ensuring a productive, positive work group at all times
 Assist in all facets of administration/data entry as needed
 Personal assistant duties to several Managers, maintaining discretion and professional outlook
 Oversee reporting and day to day functions
 Awarded Certificate of Excellence Award
March 2011 – December 2011 UNITED GROUP RESOURCES | www.ugllimited.com
Westralia Square, 140 St Georges Terrace, Perth WA 6000
Commercial Administration Assistant (Contract) – Pluto Project
Key Responsibilities
 Assist in the collection of substantiation for the monthly submission to the client
 Produce spreadsheets and pivot tables of current data from SAP
 Ensure timely approval of vendor and subcontractor accounts to facilitate timely payment, including liaison with
accounts payable department
 Liaise with the project team, client representatives, suppliers and sub-contractors to ensure information flows
freely and sound relationships are maintained
 Provide Administration support to the site support team
 Timesheet Coordination
 All other duties as required by Commercial Manager
2008 - 2011 ATRIUM HOTEL MANDURAH | www.atriumhotel.com.au
65 Ormsby Terrace, Mandurah WA 6210
2008 - 2011 Assistant General Manager
2003 - 2008 Rooms Division Manager
Assistant General Manager
 Assist in the day to day operations management of the hotel, overseeing profitability, team work and efficiency
 Assume higher duties as required including Function Sales Coordinator, Maintenance Coordinator and
Refurbishment Coordinator involving staff leadership and supervision, resource allocation, budgeting, time
management, client consultation, purchasing and liaison with suppliers/contractors
 Staff recruitment, training, management, rostering and performance appraisal across all departments
 Accounts receivable, financial reporting, analysis, forecasting and expenditure control
 Awarded Employee of the Year 2010
Rooms Division Manager
 Housekeeping control and inspection
 Accounts receivable management
 Staff recruitment, training, management and mentoring
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3.  Customer service and guest relations, overseeing satisfaction
2001 - 2003 BARWON HEALTH - GEELONG HOSPITAL | www.barwonhealth.org.au
Bellerine Street, Geelong VIC 3220
Customer Service Officer
Key Responsibilities
 Relieve main switchboard, handling numerous incoming and outgoing calls and bookings
 Handle a broad range of customer enquiries at the Customer Enquiries Counter in a fast paced
environment
 Patient billing and preparation of account, receipts and associated documentation
 Debt collection and credit control, coordinating payment arrangement and issuing reminders using
high level negotiation and communication skills
 Emergency paging and provision of general clerical support
2000 - 2001 MERCURE HOTEL GEELONG | www.mercuregeelong.com.au
Corner Gheringhap & Myers Street, Geelong VIC 3220
Front Office Manager
Key Responsibilities
 Coordinate efficient day to day office operations
 Provide and promote professional customer service, improving service and maximizing repeat/referral business
 Staff recruitment, training, supervision and management
 Maintain and update paper-based and computer files and records
 Prepare daily banking and manage cash
 Financial analysis, reporting and accounts receivable functions
 General office administration including computer operation, filing, faxing and photocopying
1997 - 2000 KARRI VALLEY RESORT | www.karrivalleyresort.com.au
Vasse Highway, Pemberton WA 6260
Senior Assistant Manager
Key Responsibilities
 Assist in the day to day management of the resort, overseeing efficiency and productivity
 Assume higher duties as Groups Manager, Retail Store Manager, Duty Manager and Conference
Coordinator
 Input financial and accounting transactions into MYOB computer system
 Provide and promote professional customer service, improving service and maximizing
repeat/referral business
 Financial analysis, reporting and accounts receivable functions
 Prepare daily banking and manage cash
 Relief Payroll Clerk, processing payroll including calculation of leave entitlements and
superannuation
1989 - 1996 ATRIUM HOTEL MANDURAH | www.atriumhotel.com.au
65 Ormsby Terrace, Mandurah WA 6210
Front Office Manager/Relief Payroll Officer
Key Responsibilities
 Coordinate efficient day to day office operations
 Handle customer enquiries directly and via telephone in a professional, courteous manner
 Staff recruitment, training, supervision and management
 Manage accounts receivable functions
 Maintain and update paper-based and computer files and records
 Process and calculate staff payroll including calculation of superannuation and leave entitlements
 Daily banking and bank reconciliation
1981 - 1989 WESTERN FIRE SERVICES
Administration Assistant
Key Responsibilities
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4.  Manage the day to day operations of the Service Department
 Coordinate accounts payable and receivable functions
 Maintain and update paper-based and computer files and records
 Process and calculate staff payroll including calculation of superannuation and leave entitlements
 General office administration including computer operation, filing, faxing and photocopying
Professional Referees
CHRISTIAN LE ROUX GARY WATSON
Materials & Logistics – Special Projects CKJV Materials Superintendent - Kentz
CB&I
M: +1 281 665 0530 M: 0419 230 785
E: christian.leroux@cbi.com E: gawatson@ckjv.com.au
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