Admin. Resume ppt. August 2012

1. Karen Direkze
Administration
Portfolio

2. Career Objective
Administrative Assistant

3. HIGHLIGHTS OF
QUALIFICATIONS
 More than 5 years extensive experience in all aspects of
office administration
 Knowledgeable in office procedures and expertise in
preparing, reports, memos, and correspondence
 Demonstrated ability to quickly respond to internal and
external client inquiries and diplomatically resolve client
complaints
 Excellent communication, organizational, and problem
solving skills with the ability to work independently as well
as a part of a team
 Highly adaptable, welcomes challenges, responsible and
committed to personal and professional development
 Detail oriented, multi-tasker with ability to work well under
pressure and meet deadlines

4. Computer Skills
 Word
 Excel
 Power Point
 Outlook
 Lotus Notes
 Internet
 Adobe Acrobat
 Various other softwares -
Human Resource
Information System, and
CRM

5. RELEVANT
EXPERIENCE
Reception / Customer Service
 Answered telephone calls, transferred calls and dealt
with the callers queries in a courteous and prompt
manner therefore raising company profile
 Directed client support inquiries - provided detailed and
accurate information booked appointments, and
addressed customer complaints
 Operated office equipment including fax and photocopy
machines, printers and Supervised its maintenance
ensuring consistent effective function
 Responsible for booking and organizing rooms for
meetings, seminars, and information sessions and
ordering food

6. RELEVANT
EXPERIENCE
Administration / Clerical
 Provided expedient and efficient support to a fast paced tax team including scheduling
meetings, coordination of seminars, corporate travel and hotel arrangements ensuring
effective office operation
 Facilitated and coordinated an inter-office move of 32 people, including coordination of
staff, contractors and other outside vendors in a timely and organized fashion
 Maintained inventory of office supplies and re-ordered in time to avoid shortages; also
performed regular cost analysis and cost savings on purchase of lunchroom, office and
postage supplies
 Implemented and maintained file retention policy for both on and off-site storage for the
company in accordance with Receiver General Guidelines
 Distributed mail appropriately and in a timely manner which assisted sales team with
prompt and resulted in customer satisfaction
 Entered and updated information into computerized system and sent out notices, letters
and website updates, within limited time frame in order to meet company’s objective
 Set up and maintained filing system that resulted in quick and easy retrieval of
documents and useful information supporting the facilitation of cross-functional teams
 Managed client information; assisted with data entry in monthly and bi-monthly billing
process for clients with pre-authorized payment
 Managed calendars and daily activities for a team of professionals and also dealt with
lost and found inquiries

7. WORK EXPERIENCE
CSR – Client Service Representative (Teller)
2010 - Present
Royal Bank of Canada, Toronto
Administration Clerk and Ticket Accounting Clerk
2009
Keith Bagg Group (recruitment agency), Toronto GO TRANSIT, Toronto
Accounts Payable and Receivable Clerk, and Traffic Clerk (Contract) 2007 -
2008
Royal Specialty Sales, Toronto
Administrative Support / Accounting Clerk 2004 -
2007
(Recruitment Agencies - Office Team and Personnel Opportunities, Toronto)
Prowis, Toronto Price Metrix, Toronto
House of Metals, Toronto Envision Sales, Toronto
Ontario Real Estate College, Toronto MindShare, Toronto

8. WORK EXPERIENCE
Revisions Supervisor/ Central Poll Supervisor / Ballot Officer 2003 –
2010
Elections Canada, Elections Ontario, City of Toronto Municipal, Toronto
Administrative and Accounting Clerk (Contract) 2003
- 2004
Cowperthwaite-Mehta, Toronto
Administrative Clerk, Office Supervisor 1992 – 2001, -2002 -
2004
East End Taxi, Toronto
Administrative / Office Services Coordinator and Accounting Clerk 2001 -
2002
Sinclair-Cockburn Financial, Toronto

9. EDUCATION AND
PROFESSIONAL
DEVELOPMENT
Certificates:
Simply Accounting (Windows)
Centennial College, Toronto 1997
Workplace Hazardous Materials Information
System (WHMIS)
Industrial Safety Trainers, Toronto 2008

10. VOLUNTEER WORK
Executive Board Member, Concerned Citizens for the
Quarry Lands Development, Toronto
Volunteer - Walk for Life, SNAP, Fashion Cares, Aids
Committee of Toronto (Security), Toronto
Volunteer - Fundraising events – Birchmount Bluffs
Neighbourhood Community Centre, Toronto
REFERENCES AVAILABLE UPON REQUEST

11. Letters of
Recommendation

18. Thank you for your time and
consideration.