The document discusses 16 technologies that are used in hotels, including guest kiosks for check-in/check-out, personal ordering systems for guests poolside, hygiene monitoring systems, waiter call paging systems, guestroom digital assistants, restaurant management software, table location systems, paging systems for customers to call staff, connected kitchen systems, meat/fish fat and freshness meters, guest notification devices, and other technologies like electronic guest books and digital menus. The technologies aim to streamline operations, enhance customer service, improve hygiene and food quality, and increase revenue opportunities for hotels and restaurants.

1. By
Sayed S. El-Houshy
Demonstrator,
Hotel Studies
Department
Faculty of Tourism &
Hotels
Alexandria University
20132014
Latest Technologies Used in Hotels

2. 1. The Guest Express Kiosks

3.  An Automated self-service kiosk system that expedites
front desk Check-In/ Key Handling Check-Out.
 Multi-language
 Reduce lines and offer additional services to guests
 Fewer Employees and Reduced Costs
 Competitive Advantage
 Alert when key cards or receipt paper needs
restocking

4. Cont.

5. 2. IntelliChaise® Personal Ordering System

6. Cont.
 A wireless handheld device with a simple touch screen
that allows guests to place orders for food, beverages and
hotel services poolside, beachside directly from their
chair.
 Includes guest units and server units, plus central
processing equipment.

7. Cont.
 Using the guest’s room number and a private PIN code
 The guest’s orders are wirelessly transmitted to the
kitchen, bar,
 Pick up Server Units
 Advantage & revenue opportunities:
1. Up sell beverage selections to the guest
2. Display cocktails and wine offerings
3. Provide detailed photos and descriptions
4. Highlight specialties and promotions
How
???

8. 3. Hygiena - ATP Hygiene Monitoring System
 Palm-sized instrument That is extremely sensitive,
accurate and affordable hygiene
monitoring system.

9. Cont.
 It allows Restaurants to;
 Determine the cleaning efficiency and hygienic status of
surfaces and water
 Ensure food safety and extends product shelf life
 Improve sanitizer effectiveness
 Cost-effective
 Assist in developing HACCP principles

10. 4. Waiter Call Paging System
 “My kitchen is on a different floor to the restaurant –
how will the chef notify once food has been ready?”
 This System helps to serve food as soon as it’s ready.
 When meals are ready, the chef presses the WaiterCall
transmitter sending a silent “Vibrates” message to the
appropriate waiter's pager.
 The waiter pagers alert up to three times when food is
ready.

12. Cont.

13. 5. Guestroom Digital Assistant “GDA”
 Touchscreen that allows guests to control room
temperature, lighting, drapes
 It also includes Alarm Clock and Telephone.
 Display outside temperature
 Privacy Or Make Up Room Button.
 World Time
 Room Service Functions
 Local Weather & Local Services Information

14. 6. Aloha Guest Manager

15. Cont.
 The new innovative Aloha Guest Manager is a graphical
software provides seating, wait-list and table
management to the restaurant team.
 Tracks table status,
 Reduces the time tables that are left unseated,
 Captures key guest information to help you provide
personalized service.
 Suggested & preferred seating “P.S”
 Management of guest data “ Reservation Books “
 Station & server management

17. 8.TrackSmart Table Location System
 Ideal for fast casual restaurants.
 TrackSmart™ is a customer location system that
reduces congestion at the counter and helps
deliver food faster.
 Once customers have placed their food order, staff
simply hand them a guest tag, TrackSmart then
monitors the diner’s location.
 When the food is ready to be delivered, staff can

18. Cont.
 Guest Tags, Table Tags and easy-to-use PC Software.

19. 9. EasyCall for Restaurants
 EasyCall is an effective Customer - to - Staff paging
system.
 The EasyCall micro button allows customers to summon
staff with voiceless.
 The EasyCall units are attractive to be secured to walls,
desks or tables,
 EasyCall allows restaurants, hotels, pubs, clubs and leisure
facilities to 'expand' service out of doors more easily,
 Top-White Restaurant

20. On Table EasyCall Micro Button

21. Conference & Meeting Room Service Call Buttons
 This technology has proven to be the solution for that age
old problem;
"I need service, where is the Conference Server?"
 A wireless call button that can be placed anywhere
in your meeting room.
 Used by many of Europe's leading hotel chains,

22. 11. ConnectSmart® Kitchen
 ConnectSmart® Kitchen (CSK) helps chefs on………..
 Screens at each chef’s station present staff with all the
information they need when and where they need it.
 All front of house staff have access to real-time
production information.
 Corporate management can capture analytical data on
food production and speed to further improve service.
 CSK displays the average cook times at each station;
management can compare labor and sales data.

23. Smart Kitchens- Electronic Recipes

24. 14. Meat & Fish Fatmeter
 The Fatmeter was developed to measure lipid content of
fish, meat and poultry products.
 The handheld instrument is placed in contact with the
sample and the fat/oil content is displayed on the
instrument’s digital readout,

25. 15. Fish Freshness Meter
 There is a need for objective methods for measuring
freshness that do not depend on the subjective opinion of
human judges.
 The Distell Fish Freshness Meter, or Torrymeter, has been
developed to meet these requirements.

26. 15. INNtouch™ Guest Notification Device
 It consists of an interior guestroom plate with two
buttons and a door chime.
 It is matched with an exterior corridor wall plate featuring
a doorbell and indicators for privacy and make up room
requests.
 The most common application is to replace the use of
doorknob tags

27. Cont.
 When a staff member or other guest presses the doorbell
symbol on the exterior plate, the chime rings inside the
guestroom.
 By pressing the privacy button the guest is disabling the
bell and illuminating the privacy indicator on the exterior
door plate.
 It allows staff to determine the occupancy of a room

28. 16. Roca Intelligent Drain

29. Other Technological Devices
 Electronic Guest Book
 In Room Interactive
Directory
 TableScout Management
system
 Electronic Concierge
 Digital Menus
 Video On Demand “ VOD “
 Aloha Systems Collections
 Tea Brewing System
 Lobby Advertising Monitors
 Ving Card Signature
 E. Wrist Tag “RFID”
 The IMMIQUE BED
 IQ Customer Pagers
 Host Alert Kiosk

30. Welcome to The Era of Technology

32. Thank you!