3. But running a hotel is hard enough
without being forced to juggle
SO MANY SEPARATE
SYSTEMS
3
4. What if upgrading and unifying
your operation was as easy as a
single integration?
4
5. Imagine running every aspect of your guest
and staff operation through a single platform.
5
6. ALICE
Industry leaders have been
waiting for a solution like
We’re focused on the entire guest experience and
our mobile strategy is for our guests to be able
to access us whether pre-, post- or during
their stay for a truly holistic experience
however they chose and on their terms.
Phil McAveety, Chief Brand Officer,
Starwood Worldwide, September 2014
Richard Solomons,
CEO of IHG, Feb 2015
There’s also technology as an enabler, not
just in the hotel but across the guest journey.
Whether it’s a guest planning or booking their stay
or giving feedback, there is some coherence
to the whole brand experience.
We, right now, have the opportunity to
re-imagine the hospitality experience,
combining the physical and the digital.
Chris Silcock,
SVP of Hilton Worldwide, March 2015
6
7. As the only
Enabler in
Hospitality
Industry
ALICE is in a unique
position to transform
your operation.
ALICE APP
Hospitality
7
9. Backend
Platform
Centralized task
management &
powerful guest data
Mobile
Guest
Access to all your
hotel services
anytime, anywhere.
Concierge
CRM
Most comprehensive
concierge tool in
the market.
Mobile
Staff
More efficient
communication
across departments.
Unify your
operation with a
Single
Platform
9
11. Alex uses ALICE to book her room, and
check in. After getting settled, she
orders lunch directly from her phone.
REQUEST
Her order gets dispatched to the waiter
in real time, while the concierge notifies
her that her meal is en route.
DISPATCH
When the request is fulfilled, the
runner updates the system that the
task was completed.
EXECUTE
The manager uses ALICE's customized
dashboard and notes an increase in
guest requests during the hours of 12-2.
He uses ALICE to update his GM.
TRACK
During their weekly briefing, the GM sees the
note and decides to increase his F&B staff for
that period. Request fulfillment time improves
35%. Alex is a customer for life.
IMPROVE
Improve your
GUEST EXPERIENCE
by tracking the entire journey
from booking to checkout.
1
11
12. ON-DEMAND
ORDERING
Mobile access to the right
staff gives guest what they
want, when they want it.
REAL TIME LANGUAGE
TRANSLATION
The Language Translation tool
lets guest request from their
native language.
PUSH
NOTIFICATIONS
Push notifications update
guests of the status of their order,
relevant offers and deals.
Offer your
GUESTS
a truly on-demand
concierge service:
anytime, anywhere
12
requested
1 mins ago
TURNDOWN SERCIVE
HOUSEKEEPING
Created Thu, 06/11, 2:47 PM
Solicita
1 hrs ago
TURNDOWN SERCIVE
HOUSEKEEPING
Created Thu, 06/11, 2:47 PM
Requested
1 hrs ago
ENGLISH
SPANISH
13. A more productive
and connected
STAFF
AUTO-DISPATCH
REQUESTS
Auto-dispatch system
automatically sends a request to
the right department.
DEPARTMENT-SPECIFIC
WORKFLOW
Customizable view with
daily tasks makes sure
nothing goes unfinished.
INTERNAL
COMMUNICATION TOOL
Cross-department
communication makes
problem-solving more efficient.
13
14. Ultimate flexibility to add or
remove any feature, anytime in
a single place.
CUSTOMIZABLE
DESIGN & API
Data across properties improves
accountability, resource allocation
and understanding of guest behavior.
ANALYTICS AT
EVERY TOUCH
Integration with PMS, POS, and
other 3rd party existing systems
makes improving your operation
easier than ever.
ONE SINGLE
INTEGRATION
AND A MORE
COMPETITIVE &
PROFITABLE
OPERATION
14
15. CASE STUDY
HOTEL X
How ALICE Built a Digital
Experience in just 18 Weeks
ALICE Instilled a
digital culture at the
core of the staff.
Increased revenue
and guest requests.
230
guests
359requests
$5,496
revenue
month1 month2 month3
GUESTAPP
FRONTDESK
MANAGINGALL
REQUESTS+
REPLACED
MAINTENANCE
SYTEM
HOUSEKKEPING
DISPACH
ROOMSERVICE
+
DEPLOYED
STAFFAPP
EVERY
EMPLOYEE
USINGALICE
+
16
17. When I first heard that ALICE was going to be rolled
out in our property, I was against the idea of having
new technology, but after using it the first time, I can’t
believe we operated without.
Karl Finegan
Director of Setai Residences
Our operations manager has really taken to it
and really monitors the list of tasks going on in
the building—definitely helped him grow his big
boy pants as a manager.
Jeremy Bernstein
Assistant GM, Hotel32
The implementation of ALICE was the simplest
and most seamless implementation of any
technology we have ever put in our hotel
Steven Andre GM
The Hutton
This is the way that hotels are going to operate
going forward and we love how you are doing
it. This will be the future of hospitality.
Robert Meuhlich
F&B Director, The Setai
I can’t begin to tell you how
amazing it is to not hear the
radio anymore, thank you!
Michelle Santos
FOM, Skyline Hotel
Ask any of our
CLIENTSfor a referral
17
18. Upgrade your technology
to stay ahead of all of your
operational needs with
ALICE
Contact us for a
free demo
www.aliceapp.com
info@alice-app.com
18
19. features
The most integrated
concierge tool in the
market
Concierge
CRM
View and sort tasks by day,
week, month or year for easy
access and completion
Add your chosen vendors, restaurants or
local businesses to your database and keep
track of all bookings requested
Send your guest their itinerary
through the app, email or printing on
hotel letterhead
Set workflows and reminders for every
guest task so your concierge can stay
aligned on all tasks
Calendar View
Request Management
Custom Itineraries
Vendor Database
Integrated lookup for
all places (vs. API)
Social Links for OpenTable, Menu Pages,
Yelp, Facebook, Twitter, Michelin,
FourSquare
Custom Workflows for
each Service Request
Shared database of vendors for your
property or group
Private or Shared Network
Database for Hotel Groups
Social review sharing
Maps and Location
Specific Directions
Customizable Confirmation Templates
Email & Print Confirmations
Reporting Dashboard for
Business Intelligence
19
20. featuresaccess to all your hotel
services anytime,
anywhere, in any language
and from any device
White Labelled / Platform App
Every device
Pre-Arrival & Mobile Check-in
Guest Compendium
Hotel Directory
Location Based Ordering
Mobile Booking Embedded
Feedback & Review
25 + Languages
Third party
Embedding/integrations
Local activities
Events calendar
Mobile
Guest
Chat
Allow your guests to explore
everything your hotel has to offer,
all in one location
Give your guests the ability to control their
stay on their own terms: your hotel in the palm
of their hand
Allow your guests to communicate in any
language, removing all cultural barriers to
requesting services
Communicate directly with
staff in real time
Exploration
Multilingual Messaging
Unparalleled Control
20
21. Centralized Cloud Task
Management Across Every
Department
PMS integrations with
over 50 systems
POS integrations with
over 20 systems
Room status changing directly
from backend, which
automatically updates your PMS
Integrated into HotSoS
Push message notifications
25+ languages supported,
allowing your staff to pick their
own
ALICE Academy Training Portal
Custom workflows for each
department
Service Level Custom
Escalations through phone, sms,
email and push notification
24/7 support monitoring
outstanding requests
Data-driven Reporting
Dashboard
Internal notes & Guest chat
Preventative Maintenance
Backend
Platform
Customizable data reporting for
business intelligence and
managerial insight
One access point from every
department into a single operating
system
Fully integratable with your PMS, POS,
and any other 3rd party system
Whether a guest request originates from
the phone, email, in person (physical) or
mobile (digital), our back end platform
allows you to enter, track, and execute all
requests
Data Reporting
ALICE support ensures that no guest
request is outstanding for more
then 30 minutes
24/7 Support Monitoring
Digitalize All Requests
Integrations
Consolidate
Service Fulfillment features
21
22. Improved interaction
across departments,
increasing efficiency and
accountability
Automated dispatching
algorithms that automatically
assign each ticket to the
correct person
Track every single request,
regardless of how it comes in
Add internal notes for easy
message relaying
Allow your staff to enter
tickets/work orders
from anywhere
Push message notifications
25+ Languages
Custom Workflows that map
your unique business processes
Custom SLA escalations,
ensuring request fulfillment in a
timely manner
Every department, one system,
full transparency
Interact with guest pre-arrival,
during their stay, or
after check-out with
targeted campaigns
Real Time chat
Mobile
Staff
Never miss a ticket due to
our custom escalations
Access all work and requests being done on
property in real time from any mobile device
Communicate easily across every
department while on the go
Monitor your property from
anywhere, on any device
Ticket Management
Access from Anywhere
Communication
Mobile Access Point
features
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