This document discusses the importance of human resource management in the hospitality industry. It states that human resource management is the most important department for business success as it manages the human capital. Some key responsibilities of human resource management include hiring qualified employees, training and retaining staff, and creating a positive work environment. The document also outlines some common employee issues like theft, harassment, and tardiness that human resource must address. Finally, it briefly describes the different sectors of the hospitality industry such as lodging, food and beverage, gaming, and travel.

1. HRM101
College of Hotel, Restaurant, and Tourism Management
CHAPTER 1: INTRODUCTION
Mr. Crystial Abram P. Parrilla
HOSPITALITY ORGANIZATIONAL
MANAGEMENT

2. HRM101
College of Hotel, Restaurant, and Tourism Management
Hotel industry is being now one of the top industries that accumulate much revenue
and the key of its success is Hospitality management that is an academic study of
the hospitality industry. It provides a focus on the management of hospitality
operations such as restaurants, hotels, cruise ships, theme park, tourism
destination, convention centers, country clubs and related industries.
INTRODUCTION

3. HRM101
College of Hotel, Restaurant, and Tourism Management
The most important department that makes a hospitality business a success is the
human resource management. By any means of operation a great human resource
management can be very different between each business regardless of its status.
Human resource controls the most important capital in the business which is the
human capital. This makes the importance of human resource management for
hotel very evident.

4. HRM101
College of Hotel, Restaurant, and Tourism Management
Human Resource also has other important matters to deal with such as a newly
hired employee. Because employees without much orientation about the business
can be a cause of change in the culture, process, system or even the relationship
inside the hospitality business they are into. With this matter it is very important for
the human resource department to pick the right people who are qualified to work
in their respective business.

5. HRM101
College of Hotel, Restaurant, and Tourism Management
These are the common factors that employer consider when assessing
potential candidate.
• Attitude and Character
• Communication Skills
• Skills and Experience
Qualifications and Employer Assessment

6. HRM101
College of Hotel, Restaurant, and Tourism Management
One of the major dealing of human resource is the retention of employees. It is one
of the large problems in the hospitality industry because of so many employees do
not have a career in the hospitality industry as their ending career goals. Also,
human resource department is force to let go of the employees because of poor
work ethics and other issues.

7. HRM101
College of Hotel, Restaurant, and Tourism Management
Training, Education and giving incentives to the employees are also part of the job of
human resource department. From this employees causes to stay longer in the
company. Having the company the desire to go to the next level of the service can
cause the employees to stay in the company much longer.

8. HRM101
College of Hotel, Restaurant, and Tourism Management
Human resource department also link the employees to the management. They also
make the workplace environment more interesting and fun for the employees.
Example of these are by providing employees a team building activity, Christmas
party and other activities that will be refreshing for the employees beyond their
daily work routine.

9. HRM101
College of Hotel, Restaurant, and Tourism Management
The importance of human resource for the hospitality business is very great. It is
very important not to undermine the human resource department. Without this
department the business is not the same or as pleasing to the guest and employees.

10. HRM101
College of Hotel, Restaurant, and Tourism Management
In every business human capital is
the hardest capital to handle for
the reason that each employee has
their own will. Among these
employees corruption of work
ethics can happen. The following
are some of the issues of
employees when working in the
hospitality industry.
Employees Issues
1. Theft
2. Sexual Harassment
3. Assault (Physical and Verbal)
4. Tardiness and Absences
5. Alteration of the System
6. Misconduct
7. Insubordination
8. Improper Use of Company Assets

11. HRM101
College of Hotel, Restaurant, and Tourism Management
Different Scope Hospitality Industry
Hospitality industry had a very
wide scope of business under
them. As a hospitality and tourism
student it is very important that
you have knowledge in the
different industry under its
business.

12. HRM101
College of Hotel, Restaurant, and Tourism Management
Lodging Segment
1. Motel
2. Inns
3. Motels
4. Pensions
5. Resorts
Food & Beverages
1. Restaurant
2. Catering
3. Fast-food

13. HRM101
College of Hotel, Restaurant, and Tourism Management
Gaming and Recreation
1. Attraction
2. Gaming
3. Parks
4. Clubs
Travel and Tourism
1. Transportation
2. Travel Agencies
3. Tour Operations

14. HRM101
College of Hotel, Restaurant, and Tourism Management
Characteristics of Hospitality Industry
• Most hospitality business is open 24/7.
• Hospitality industry depends heavily on shift work
• Hospitality business produce guest satisfaction which other business do not have.
• Hospitality business have intangible and perishable.

15. HRM101
College of Hotel, Restaurant, and Tourism Management
References
• Carino, Beltran (2013). The Hospitality Industry: An Introduction. Mindshapers Co., Inc.
Intramuros, Manila
• Brown (2011). Management of Hospitality Organization. Discovery Publishing House PVT.
LTD. New Delhi, India.
Image References:
• http://ihmi.org.uk/web/images/hotel_pic.jpg. Retrieved June 11, 2015
• https://www.liberis.co.uk/wp-content/uploads/2014/04/cover.png Retrieved June 11, 2015
• http://ciitourismfest.com/fullimages/bf1f801e-71b3-4668-ab3d-156db07ea748.jpg.
Retrieved June 11, 2015
• http://tinypic.com/view.php?pic=148pv07&s=8. Retrieved June 11, 2015