Application of information technology in hotel management

1. BY-ASHUTOSH CHAUHAN
B.COM(H)

2. INTRODUCTION
INFORMATION TECHNOLOGY means the technology
involving the development, maintenance, and use of
computer systems, software, and networks for the
processing and distribution of data.
In Today’s Business Environment, INFORMATION
TECHNOLOGY assists organization to manage
information dynamically and influences business
competitiveness through assisting decision makers to
make appropriate decisions.
INFORMATION TECHNOLOGY helps to meet the
demands for timely and accurate information by
customers.

3. INFORMATION TECHNOLOGY
IN HOTEL INDUSTRY
INFORMATION TECHNOLOGY Plays a major role in
the Hotel Industry. The use of information technology
in Hotel Industry has grown very fast over the past 20
years. The Hotel Industry was revolutionized due to
advancements in innovation and information
technology.
It has also become integrated into the daily operations
of Hotel Management, and it will play a key role in
recovery.
Hotel Technology can be leveraged across all
departments.

4. It is used in Rooms Division to accomplish all checkin,
checkout, and billing functions; in the engineering
department for the building management system and
internal guest complaint system; in the Food & Beverage
department for restaurant sale accounting; in finance for
the accounting functions; in materials for all the
materials-related functions; and in HR for payroll.
Hotels have adopted Information Technology facilities to
improve operational efficiency, reduce costs, and enhance
service quality.
Many problems within the Hotel Industry were solved as
a result of the Information Technology revolution,
Reduce costs, Higher productivity and efficiency,

5. improved service quality, increased customer
satisfaction, better organizational integration, higher
profitability.
The investment in Information Technology thus benefits
the hotel if it enables customers to have a better
experience and the hotel staff to work more efficiently to
better assist customers.

6. HISTORY
Traditionally, Hotels were largely dependent on cards
and paperwork at the front desk to keep in touch with
old and current customers. During the past few
decades, nothing has enhanced the professionalism
nor increased the productivity of the Hotel Industry
more than technology. Information Technology has
changed the procedures and structure for issues such
as marketing, booking and reservations, food and
beverage management, and accounting systems
worldwide.

7. Problems Faced By Hotel
Industry Due To Lack Of IT
There was a difficulty in manually maintaining
past and current guest details.
Problem in maintaining large number of labour
attendance and their account records.
Inaccuracy in maintaining hotel inventory which
in turn affect hotel profits.

8. Importance Of IT
With local and international hotel establishments working
overtime to tap into the power of internet, in order to catalyze
their sales and to improve customer relations, it is only evident
how internet is playing a key role in development of hotel
industry today.
Social networking portals like Facebook, Twitter etc. are
increasingly playing a dominant role in strategies of hotels all
over. User generated feedback’s and reviews on such websites
play a huge role in popularizing the services of hotels by word
of mouth.
Several other types of websites are working round the clock to
bring travel related products and services closer to end-user,
either by way of making them available on the clients’
desktops or via the exponentially rising number of mobile
phone internet users.

9. Technologies Used In Hotel
Industry
 PMS (Property Management Systems)
 CRS (Central Reservations Systems)
 GDS (Global Distribution Systems)
 POS (Point of Sales)
 Food & Beverage Systems
 EMS (Energy Management Systems)
 GMS (Guest Management Systems)
 Kitchen Display System
 Automated Purchasing Tool

10.  In-Room Systems
 Mobile Technology to Serve Customers
Better
 Tabletop Tablet Ordering System
 Digital Inventory System

11.  Property Management Systems
In hotels a property management system, also known as a PMS, is
a comprehensive software application used to cover objectives
like coordinating the operational functions of front office, sales
and planning, reporting etc.
 Central Reservations Systems
A computer reservation system or central reservation system
(CRS) is a computerized system used to store and retrieve
information and conduct transactions related to air travel, hotels,
car rental, or other activities.
 Global Distribution Systems
A global distribution system (GDS) is a network operated by a
company that enables automated transactions between travel
service providers (mainly airlines, hotels and car rental companies)
and travel agencies.

12. SOME EXAMPLES
Electronic Locking Systems Climate Control Systems

13.  Energy Management Systems
EMS involves monitoring equipments or procedures in order to
control and regulate the energy consumption in a hotel. Using
Infrared motion sensors, door contacts detect occupancy to
control the Heating, Ventilating and Air Conditioning
systems.Turning off the lights when a room is not occupied.
 Guest Management Systems
Guest management systems offer a consumer app where guests
can check wait times and make their reservations without calling
the restaurant. A front house solution that manages reservations,
wait lists, and provides analytics that help restaurant owners
make important restaurant decisions. Also, known as a reservation
system or table management software.
 Automated Purchasing Tool
Restaurant management software that streamlines restaurant
purchasing, invoicing, inventory and vendor
management.Paperless and Painless!

15.  Point of Sales
A Point Of Sale is found in the front of house in a restaurant or a bar.
This is where a server physically rings up a customer’s order and the
POS records transactions. A POS could be a terminal or tablet, such as
an iPad. It is the point at which a customer makes a payment to the
merchant in exchange for goods or services.
 Food & Beverage Systems
It gives managers a better idea of the flow of food through the
restaurant.Enables them to plan cash flow and stock control more
effectively.It provides chefs with a more structured way of planning
menus, taking into account nutritional and financial considerations.
 Digital Inventory System
Inventory management systems integrated with the restaurant POS
allows you to control and organize each and every aspect of the stock,
maintains a smooth flow of supply and also helps you boost your
overall profit.

16. Smart Networks Available In
Hotel Rooms

17.  Kitchen Display System
A Kitchen Display System (KDS) is found in the back house of a restaurant
and replacesyour paper tickets and kitchen printers. KDS manages food
routing, recipe storage, and holds important kitchen data.
 Tabletop Tablet Ordering System
 TOUCHSCREEN MENU
Vivid photos and descriptions enhance menu browsing, naturally driving
upsells.
 ORDER ON-DEMAND
Put the power to order – and reorder – in their hands with a self-service
POS system.
 INSTANT PAYMENT
Guests love paying their bill on a secure, responsive handheld POS
machine.

18.  Mobile Technology to Serve Customers Better
Mobile check-in/check-out is perhaps the biggest trend
regarding mobile in the hotel industry
Smartphone Keys
Smartphones are even being used in place of room keys
Complete Room Control
 Shutting the curtains in the room
 Turning down the lights
 Adjusting the thermostat
 Changing the TV channel
 Activating the lifts
 Getting access to local information
 Ordering room service

19. THANK YOU