Krystal Paddock has over 15 years of experience in customer service, government work, and management. She has worked as an Interviewer for the Tennessee Department of Labor, a Team Supervisor and Manager for various companies, demonstrating strong leadership and people skills. Paddock has a background in business administration and is a self-motivated professional seeking to apply her experience and skills.

1. Krystal Paddock
Professional
1444 Anita Ct - Murfreesboro, TN 37130
kpaddock1114@gmail.com - 6159777803
I have extensive customer service and government work experience. I have strong office skills and a
professional office environment is where I thrive. I am a self motivator and a quick learner.
WORK EXPERIENCE
Interviewer
TENN DEPT OF LABOR AND WORKFORCE DEVELOPMENT - Nashville, TN - October 2009 to
December 2014
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Refer unresolved customer grievances to designated departments for further investigation.
• Assist as Floor Support when needed.
• Maintain high quality in each customer interaction. Adhereing to the policies set by company
• Keep records of customer interactions and transactions, recording details of inquiries,
complaints, and comments, as well as actions taken.
Team Supervisor
THE CHARLTON GROUP - Whitewater, WI - November 2005 to October 2009
• Assist Supervisors with managing team. Answering Questions and taking calls as necessary.
• Answer telephone calls from potential customers who have been solicited through advertisements.
• Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade
potential customers to purchase a product or service or to make a donation.
• Oversee activities directly related to making products or providing services.
• Conduct client or market surveys in order to obtain information about potential customers.
• Obtain customer information such as name, address, and payment method, and enter orders into computers.
• Maintain records of contacts, accounts, and orders.
• Schedule appointments for sales representatives to meet with prospective customers or for customers to
attend sales presentations.
• Manage staff, preparing work schedules and assigning specific duties.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Explain products or services and prices, and answer questions from customers.
Manager
MCDONALDS - Newville, WI - April 2003 to November 2005
• Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
• Coordinate assignments of cooking personnel to ensure economical use of food and timely
preparation.
• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product
quality and quantity.

2. • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks
when necessary.
• Order and purchase equipment and supplies.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food
is prepared and presented in an acceptable manner.
• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate
employee performance in dining and lodging facilities.
• Monitor budgets and payroll records, and review financial transactions to ensure that
expenditures are authorized and budgeted.
• Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
• Review work procedures and operational problems to determine ways to improve service,
performance, or safety.
• Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance
at job fairs.
• Maintain food and equipment inventories, and keep inventory records.
• Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
• Monitor compliance with health and fire regulations regarding food preparation and serving, and building
maintenance in lodging and dining facilities.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Count money and make bank deposits.
• Schedule staff hours and assign duties.
• Establish standards for personnel performance and customer service.
• Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal
and pest control.
EDUCATION
Associates Business Admin
University of WI - Madison, WI
2005 to 2007
ADDITIONAL INFORMATION
• Extensive leadership experience in managing 15-45 people at a time. With careful consideration
to time management and labor policies.
8301 Madison st ,St Louis MO 63105 United States 6154249903
kpaddock1114@gmail.com
• Compassionate and tactful professional with ability to communicate with people of all
backgrounds on a comfortable level
• Always open and willing to listen and learn from others. With high respect for authority.
• Extremely fast learner with ambitious attitude.