Jack Rodriguez has over 18 years of experience in retail management, specializing in management, employee development, and customer service. He has held various management roles at Costco Wholesale since 2005, including Merchandise Manager, Assistant Front End Manager, and Food Service Manager. In these roles, he led teams, scheduled and developed employees, ensured safety and security procedures were followed, and analyzed sales reports. He has a background in network administration and studied at San Francisco State University.

1. Jack Rodriguez!
San Ramon Avenue, Vallejo, CA 94589!
415-902-1651 rodriguez.jack.a@gmail.com!
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PROFESSIONAL SUMMARY!
Retail manager with over 18 years of experience working with a diverse team and specializing in all aspects of
management, employee development and customer service.!
WORK HISTORY!
MERCHANDISE MANAGER, Costco Wholesale SOUTH SAN FRANCISCO CA 02/2008-10/2010,
02/2013-05/2014!
• Developed, coached, counseled, and directed Night merchandising personnel while promoting
teamwork and accountability among employees. !
• Participated in the employment process by making recommendations for hiring, promotion, and
termination. !
• Responded to employee concerns using problem solving skills, tact, and discretion in accordance with
the Company Agreement and applicable laws and regulations. !
• Implemented and upheld proper Merchandising Department safety and security standards, including
steel safety.!
• Used discretion and independent judgment to make important decisions regarding the effective
operation of the department.!
• Coordinated with morning Merchandising Managers to determine nightly goals. Organized and
prioritized nightly goals and communicates to night floor personnel.!
• Observed employee performance to ensure that best merchandising and sales practices and
standards are followed.!
• Lead, scheduled, provided training, encouragement, advice and feedback to area employees. Assisted
in conducting job interviews. Drafted and participated in presentation of employee performance
evaluations. Reviewed and approved area timecards.!
• Reviewed and analyzed sales reports and department budgets. Communicated with Merchandise
Manager regarding quantity, status, price, delivery, vendor returns and promotion of merchandise.!
• Coordinated and participated in merchandise moves. Reviewed lists of items for forklift drivers to place
in the aisles for stocking.!
• Checked for accurate signage, product rotation and pull dates for perishable items. Implemented plan
and practices to reduce loss due to damaged and destroyed merchandise.!
ASSISTANT FRONT END MANAGER, Costco Wholesale, SOUTH SAN FRANCISCO, CA
10/2010-02/2013!
! • Provided and ensured prompt and courteous member service by responding to member and employee
concerns using problem-solving skills, tact and discretion.
• Oversaw execution of plans for special promotions and increasing department productivity.
• Scheduled, developed, counseled, trained, and directed department personnel. Made
recommendations for hiring, promotion and termination to Warehouse Manager. Reviewed and
approved area timecards. Drafted and participated in presentation of employee performance
evaluations.
• Communicated with Front End Manager regarding department budgets and training, staffing and
scheduling needs.
• Wrote, reviewed, adjusted department schedule accordingly.
• Coordinated, modeled, and participated in Front End Supervisor duties, ensuring that proper
department procedures are followed.

2. • Filled in for and assisted Front End Manager as necessary, implementing and upholding safety and
security procedures.!
FOOD SERVICE MANAGER, Costco Wholesale, San Francisco, CA 05/2005 to 02/2008 !
• Observed employee procedures to ensure health code compliance in all operations of the department,
such as sanitation, temperatures, and expiration dates. Implemented and upheld safety and security
procedures!
• Determined product production requirements, participated in production.!
• Provided and ensured prompt and courteous member service, smooth customer flow and quality of
finished product.!
• Scheduled, developed, counseled, trained and directed department personnel. Made
recommendations for hiring, promotion and termination to Warehouse Manager. !
• Drafts and participated in presentation of employee performance evaluations.!
• Reviewed department profit and loss statement. Developed and implemented sales and expense plan
for department.!
• Observed employee performance and paperwork to ensure proper department production and cash
handling procedures and standards are followed.!
• Approved and submitted physical inventory periodically (13 times per year). Approved and submitted
orders to buying office for equipment, product and supplies.!
• Coordinated proper maintenance and repairs for machinery and equipment.!
EDUCATION!
Network Administration, Computer Learning Center, San Francisco, CA, Graduated 2002!
San Francisco State University, San Francisco, CA, 1993-1995