Megan Potter has over 10 years of experience in customer service, sales, and administrative roles. She currently works as an ESI Support Specialist at Expedited Solutions, where her responsibilities include customer support, freight tracking, and resolving transportation issues. Previously, she worked as a dental assistant and server at multiple restaurants, demonstrating strong communication skills. Potter seeks to advance her career with an energetic approach and versatile skill set.

1. Megan Potter
1614 Nixon Road Lavaca, AR 72941 | 479-831-5960 | mdpotter16@gmail.com
Education
Charleston High School; Charleston, AR – High School Diploma 2008
Skills & Abilities
Energetic and enthusiastic young woman looking to advance my position with a great
company. Versatile skill set with experience in computers, phones, sales, customer
service, and oral communication. Excellent people skills from years of experience, a
very quick learner and excellent at multitasking.
Experience
ESI Support Specialist, Expedited Solutions; Fort Smith, AR - February 2015-Present
Customer interface, freight tracking, problem resolution, support for multiple
departments, auditing completed shipments, working within mainframe and intrans
systems, working with carriers ad dispatches to resolve transportation related issues,
building and booking rate quotes, daily interaction with account managers and business
owners
Dental Assistant/Export Director; Fort Smith, AR – 2012-2015
Patient interaction, doctor assisting, instrument sterilization, room set-up and break
down, maintaining accurate stock of dental supplies, documentation of medical and
dental notes, preparing, shipping, tracking, and receiving all dental case models.
Server, Buffalo Wild Wings; Fort Smith, AR – 2011-2012
Delivered exceptional, friendly, and fast service. Answered questions about menu
selections and made recommendations when requested. Accurately recorded orders
and partnered with team members to serve food and beverages that exceeded guests’
expectations. Skillfully anticipated and addressed guests’ service needs. Managed
closing duties, including restocking items and reconciliation of the cash drawer.

2. Server/Cashier, Calico County; Fort Smith, AR – 2010-2011
Delivered exceptional, friendly, and fast service. Answered questions about menu
selections and made recommendations when requested. Accurately recorded orders
and partnered with team members to serve food and beverages that exceeded guests’
expectations. Skillfully anticipated and addressed guests’ service needs. Managed
closing duties, including restocking items and reconciliation of the cash drawer.
Processed transactions quickly and efficiently – Maintained a friendly and cordial
relationship with the customers by greeting them and assisting them with all relevant
issues. Provided customers with outstanding service and assisted them in solving their
queries. Created a friendly/positive impression at the checkouts.
Educated customers about new promotional activities that could benefit them.
Monitored all the cash reserves and ensured adequate cash reserves in all stations.
Adhered to security procedures. Refilled supplies and shopping bags and verified cash
register balances. Maintained registers and all books related to cash transactions and
kept them up to date.
Production Worker/Machine Operator, Rheem; Fort Smith, AR – 2010-2012
Monitor production line at each stage. Maintain and handle tools and equipment used
for production procedures. Monitor hoppers on the machine and keep them sufficiently
filled. Check the parts bins at regular intervals. Inspect product constantly to maintain
highest quality parts.
Childcare Provider, Upsie Daisy Childcare; Ratcliff, AR – 2010-2012
Dress and groom children, and change diapers. Organize toys and materials to ensure
an arranged and tidy activity area. Sterilize bottles and prepare formulas. Prepare meals
and snacks for children. Help eating meals and guide concerning habits of eating.
Sales Associate/Cashier, Academy Sports + Outdoors; Fort Smith, AR – 2007-2008
Assisted customers with product selection and queries. Investigated and resolved
customer complaints. Set up store displays. Operated cash register as and when
necessary. Managed shelf stocking and pricing activities. Handled inventory and stocks.
Reviewed merchandize movement. Inspected merchandize for quality and quantity.
Take payments in exchange of items sold. Operate adding machine and cash register.
Assist customers with decision making on purchases. Up-sell items as and when
deemed necessary. Maintain inventories and stocks. Manage store displays as
instructed. Collect deposits and prepare delivery records

3. Server/Cashier, Calico County; Fort Smith, AR – 2010-2011
Delivered exceptional, friendly, and fast service. Answered questions about menu selections
and made recommendations when requested. Accurately recorded orders and partnered with
team members to serve food and beverages that exceeded guests’ expectations. Skillfully
anticipated and addressed guests’ service needs. Managed closing duties, including
restocking items and reconciliation of the cash drawer. Processed transactions quickly and
efficiently – Maintained a friendly and cordial relationship with the customers by greeting them
and assisting them with all relevant issues. Provided customers with outstanding service and
assisted them in solving their queries. Created a friendly/positive impression at the checkouts.
Educated customers about new promotional activities that could benefit them. Monitored all
the cash reserves and ensured adequate cash reserves in all stations. Adhered to security
procedures. Refilled supplies and shopping bags and verified cash register balances.
Maintained registers and all books related to cash transactions and kept them up to date.
Production Worker/Machine Operator, Rheem; Fort Smith, AR – 2010-2012
Monitor production line at each stage. Maintain and handle tools and equipment used for
production procedures. Monitor hoppers on the machine and keep them sufficiently filled.
Check the parts bins at regular intervals. Inspect product constantly to maintain highest
quality parts.
Childcare Provider, Upsie Daisy Childcare; Ratcliff, AR – 2010-2012
Dress and groom children, and change diapers. Organize toys and materials to ensure an
arranged and tidy activity area. Sterilize bottles and prepare formulas. Prepare meals and
snacks for children. Help eating meals and guide concerning habits of eating.
Sales Associate/Cashier, Academy Sports + Outdoors; Fort Smith, AR – 2007-2008
Assisted customers with product selection and queries. Investigated and resolved customer
complaints. Set up store displays. Operated cash register as and when necessary. Managed
shelf stocking and pricing activities. Handled inventory and stocks. Reviewed merchandize
movement. Inspected merchandize for quality and quantity. Take payments in exchange of
items sold. Operate adding machine and cash register. Assist customers with decision making
on purchases. Up-sell items as and when deemed necessary. Maintain inventories and
stocks. Manage store displays as instructed. Collect deposits and prepare delivery records