Cynthia Buettner has over 35 years of experience in the restaurant industry, beginning as an assistant manager and working her way up to positions like store manager, district trainer, area supervisor, and area restaurant training manager. She managed a KFC restaurant in Moore, Oklahoma for over 25 years, growing its annual sales from $650,000 to over $1.7 million. As an area trainer, she helped train many of the salaried managers in the Oklahoma City market. She has a background in business administration and skills in areas like leadership, training, customer service, and operations management.

1. CynthiaBuettner
813 East Hills Drive, 73160, OK | (H)405-922-0123 | Cindisues@hotmail.com
Professional Summary
Over A 35 Year Period Of Time My Career Has Been Very Successful Beginning As An
Assistant Manager Trainee To Store Manager, District Trainer, Area Supervisor And Area
Restaurant Training Manager. I Closed the Restaurant In Moore, Oklahoma In 1995 With It's
Annual Sales Being $650,000. When We Reopened It We Ran $1,000,000 The First Year And
It Has Continued To Grow Each Year Since. I Continued to Manage That Restaurant Until My
Retirement Last May. Under My Management This Restaurant Achieved Some Of The Highest
Sales, Profit And Inspection Scores In The Oklahoma City Market. As An Area Trainer My
Restaurant Has Been Responsible For training and Development Of a Large Portion Of The
Salaried Managers In The Okc Market As Well As Maintaining A Strong Stable Team Within My
Restaurant.
Work History
Restaurant General Manager/ Area Training Manager
Yum Brands/ KFC - 1200 North Moore
Avenue Moore, Oklahoma73160
3/1989 to 5/2014
o
Handled Operations Of A Restaurant That Generated Sales In Excess Of $1.7
Million Per Year, Highest Volume KFC In the Oklahoma City Area
o
Discussed Sales Targets And Profit Strategies With Appropriate Corporate
Staff.
o
Performed Checks On Workplace Practices For Compliance With Quality And
Safety Standards.
o
Handled Customer Queries Or Complaints Regarding Food Quality And
Service.
o
Inteview Candidates For Staffing In The Restaurant
o
Hiring And Onboarding Of New Employees
o
Maintaining And Updating Employee Records
o
Trained, Developed, and Maintained Strong Team Of Employees
o
Trained New Hire Assistant Manager And Store Managers For The Oklahoma
City Area.
o
Participated In The Production Of Job Fairs For Prospective Managers For
KFC
o
Troubleshoot In Problem Restaurants For Area Coach

2. o
Functioned as Acting Area Coach During Absence Of Area Coach (illness,
Vacation, Meetings)
o
Identified Training And Development Needs Through Job Analysis And
Appraisal.
o
Tracked Receipts And Expenditures On A Daily Basis.
o
Introduced New Items To Menus
o
Cultivated Business Relations With Suppliers
o
Conducted Regular Meetings With Crew To Ensure Organizational And
Operational Efficiency.
o
Oversee Employees To Make Sure They Deliver The Best Service
o
Coordinate With Suppliers For Needed Items And Supplies For Delivery
o
Supervise The Inventory Of Supplies And Restaurant Equipments
o
Check The Cleanliness And Maintenance Of The Restaurant
o
Roll Out Of New Menu Or Policies In The Restaurant
o
Oversee The Budget Of The Restaurant
o
Maintained One Of The Highest Scores On Quarterly Company Inspections
Area Supervisor (Area Coach)
Yum Brands/KFC - Dallas/Fort Worth 4/1988 to 3/1989

Responsible For the Operational And Financial Results Of 9 Restaurants In The Ft.
Worth area

Hired Salaried Managers and Formed Teams Within The Area

Analyzed Financial Information.

Monitored And Interpreted Cash Flows And Predicted Business Trends.

Devised Strategic And Long-range Plans.

Investigated Factors Affecting Business Performance.

Managed Overall Financial Management And Planning.

Issuance Of Documentation On Employee Movement Or Performance Issues

Evaluate Employee Performance

Processed Salary Increases Resulting From Promotions And Pay Adjustments.

Maintained Sales Performance Scoresheets.

Review The Cleanliness And Maintenance Of The Restaurant With Each Restaurant
Manager

Handled Customer Queries Or Complaints Regarding Food Quality And Service.

Conducted Regular Meetings With Management Staff to Ensure Organizational And
Operational Efficiency.

3. 
Discussed Sales Targets And Profit Strategies With Reastaurant Managers
District Training Instructor/ Special Projects
Yum Brands/KFC - Dallas/ Ft. Worth /1985 to /1988

Applied Marketing Techniques And Networking To Entice prospective Salaried
Managers

Conducted Headhunting Activities, Identifying Suitable Candidates.

Reviewed Applications, Supervised Interviews And Tests, And Shortlisted Candidates.

Informed Candidates Regarding Responsibilities And Compensation.

Negotiated Pay And Salary Rates.

Hiring And Onboarding Of New Employees

Administering Payroll And Benefits Of Employees

Maintaining And Updating Employee Records

Issuance Of Documentation On Employee Movement Or Disciplinary Action

Provided Updated Materials On Latest Compensation And Benefits Information.

Advised Management And Employees On Existing Benefits.

Conducted Classroom Instruction For Manager Trainees Covering Management Skils
(One Minute Manager! Train The Trainer, How To Conduct Meetings, Etc.), Restaurant
Financials, Health And Sanitation Training.

Conducted In Store Follow Up With Manager Trainees And Restaurant Training
Managers

Held District Wide Training For Major New Product Roll Outs

Provided Training Support to The District Manager And Area Supervisors.

While Working Special Projects, Went To Louisville, Learned Home Delivery , And
Came Back To Rollout Into 9 Restaurants In DFW.

Functioned As The Area Supervisor Over The Delivery Segment In The 9 Restaurants.
Assistant Manager To Area Restaurant Training Mana
Kentucky Fried Chicken - Lubbock, Texas /1979 to /1985

Won The Presidents Award For Being In The Top 10 Manager For The Year Of 1984

Performed Checks On Workplace Practices For Compliance With Quality And Safety
Standards.

Tracked Receipts And Expenditures On A Daily Basis.

Conducted Regular Meetings With Crew To Ensure Organizational And Operational
Efficiency.

4. 
Scheduled Crew Working Hours And Shift Rotation.

Handled Customer Queries Or Complaints Regarding Food Quality And Service.

Managed Different Aspects Of Restaurant Operations Such As Customer Relations
And Inventory Control.

Oversee Employees To Make Sure They Deliver The Best Service

Inteview Candidates For Staffing In The Restaurant

Supervise The Inventory Of Supplies And Restaurant Equipments

Check The Cleanliness And Maintenance Of The Restaurant
Education
: Business Administration
Rose State College - Midwest City, Oklahoma
Skills
 Attention To Details
 Ability To Work Under Pressure
 Basic Computer Skills
 Good Presentation Skills
 Customer Awareness
 Result Oriented
 Training Skills
 Leadership Capabilities
 Result Oriented
 People Management
 Team Building
 Goal Oriented
 Multi-tasking
 Able To Perform With Minimal Supervision