Acey Alejandro has over 10 years of experience in operations, marketing, customer service, and food preparation roles. He is currently an Operations Assistant at Lots'A Pizza where he facilitates store requests, monitors inventory, and initiates improvements. Previously, he held marketing and customer service roles at Yellow Cab Food Corporation, including coaching staff on customer satisfaction. Alejandro has a Bachelor of Arts in English and Bachelor of Science in Nursing. He is proficient in Microsoft Office and has strong communication, customer service, and teamwork skills.

1. ACEY TAYTAYON ALEJANDRO
#10 Halik Alon Drive, Brgy. Sto Nino, Paranaque City
Contact No. 09994109645
E-mail: aceyalejandro@gmail.com
Employment History
 Lots’A Pizza (Metro Pizza Inc.)
Operations Assistant
March 1, 2016- present
Duties & Responsibilities:
• Facilitates store requests and concerns and responds effectively to major problems in stores that
will affect operations and sales of the outlet.
• Communicates effectively with stores and Area Supervisor to understand details of store requests
and concerns to ensure that solutions to be given are appropriate and done within the required
time and within reasonable costs.
• Communicates effectively with stores and Area Supervisors on Status of outlet requests and
schedules of equipment/ utensils as well as repairs, installation, or any work that needs to be done
or executed in outlet.
• Effectively monitors inventory of equipment and utensils to be supplied to store which includes re-
ordering or replenishment of stocks to ensure consistent availability and negotiation with suppliers
for reasonable prices with appropriate volumes/ quantities.
• Initiates solutions and improvements in systems and procedures to improve efficiency in servicing
outlet requests by lessening lead time or saving on costs.
• Proactively creates preventive measures to damages in store equipment, utensils and loss of
supplies through the following:
1. Anticipating Job order requests in advance.
2. Determining standard maintenance schedule.
3. Creating maintenance calendar for all outlets which includes schedule when to contact suppliers for
service maintenance.
4. Ensuring and maintaining buffer stocks for store equipment, utensils and store supplies.
• Establishes effective process for Customer Complaints.
• Spearheads prevention of product spoilages by improving storage capacity and implementing
effective forecasting procedure.
• Initiates and facilitates necessary methods to continuously improve product quality through
product trainings and implementing procedures in product handling, in coordination with Logistics.
• Monitors outlet audit/ store compliance ratings and ensure consistent passing rates in all outlets by
developing solutions to promote consistent store compliance.
Marketing Assistant (Metro Pizza Inc.)
September 04, 2014- February 29, 2016
Responsibilities:
• Create reports, permits, company brochures and other related documents.
• Conceptualizes Marketing Collaterals.
• Organizes and hosts presentations and customer visits.
• Assists with promotional activities.
• Compiles and reports financial and statistical information such as budget spreadsheets to Marketing
and Operations Head.
• Manages customer database.
 Yellow Cab Food Corporation
November 27, 2007 to February 17, 2012
July 18, 2011 – February 17, 2012 Customer Service Core Group Coach
Responsibilities:

2. • Visits random stores to observe the overall customer service skills of staffs.
• Facilitates coaching techniques to promote customer service providing 100% customer
satisfaction.
• Conducts assessment reviews and provided immediate feedbacks to employees.
• Aligns staff to brand image.
August 16, 2008 – February 17, 2012 Cashier / Order taker
Responsibilities:
• Accepted Dine-in / Take-out/ Delivery orders.
• Offered customer product choices, both in store and phone in.
• Coordinated with the kitchen crew for any special request made by the customer.
• Punched in orders, using POS or manual forms.
• Utilized Credit Card terminals.
• Accurately accounted and turned over cash sales for every shift scheduled.
November 27, 2007 - August 15, 2008 Kitchen Crew
Responsibilities:
• Strictly complied with food safety standards.
• Coordinated with cashier/ order taker for customer special request.
• Ensured complete up to date inventory of raw and frozen ingredients are reported on a daily
basis
• Forecasted required fresh and raw materials on a weekly basis.
• Recorded wastage / spoilage report, labeling of products and FIFO (First in First out, a standard
rule to food handling and safekeeping).
Skill Set
 Written and verbal communication skills
 Strong customer service skills
 Excellent telephone manner
 Self-motivation and ability to take the initiative
 Ability to work well under pressure
 Good organization, with attention to detail
 I.T. skills including experience in Microsoft Office (Word, Excel, Powerpoint)
 Teamwork skills
 Quick learner, keen to learn and improve skills
Education
 Tertiary Filamer Christian University
2013 – 2014 Bachelor of Arts in English
2004 – 2007 Bachelor of Science in Nursing
 Secondary 2003 – 2004 Capiz National High School
 Primary 1999 – 2000 Plaridel West Elementary School

3. Personal Data
Age: 27 years old
Sex: Male
Date of birth: February 8, 1988
Civil status: Single
Character References
• Ms. Grace Punla
Area Manager / Yellow Cab Pizza
0917 867 8175/ 0925 508 0175
• Mr. Jimmanuel Senon
Operations Manager / Yellow Cab Pizza
0923 709 1571 / 0906 243 7946
• Alicia Cosme
Accounting Supervisor / Lots’A Pizza
09178829561
I hereby declare that foregoing data are true and correct to the best of my knowledge and that false
statement in this application may be considered sufficient cause of disqualification at the time
falsification is discovered.
MR. ACEY T. ALEJANDRO
Applicant