Cindy Smit has over 25 years of experience in production, quality assurance, and customer service roles. She has a proven track record of meeting quality standards and improving efficiencies. Smit is skilled in continuous process improvement methods and audit techniques for ensuring production meets customer expectations. She works well independently or as part of a team and is adept at troubleshooting issues.

1. CINDY SMIT
207 Harrisburg Street, East Berlin, PA 173316
717-357-5233 | C.smit@yahoo.com
SUMMARY
• Accomplished production Team Leader / Administrator / Quality Technician & Analyst and
qualified production assembly equipment Set Up Operator with 25+ of progressive experience
gained in fast paced, high volume, production manufacturing/ distribution environments working
undercontinuoussafety,quality,cost-control anddeadlinepressurefor demandingcustomers.
• Highly versatile and adaptable with additional career experience that includes customer service /
administration and health maintenance and elder/child care roles in service-sector and food-
service roles.
• Dependable, hardworking and efficient. A creative solution-oriented problem solver and
troubleshooter with equal effectiveness leading, contributing and participating in team based
and/or individual assignments with no direct supervision - courteously, professionally and tactfully
withcustomers,clients,vendors,corporate leaders,managersandfellow employees.
EXPERIENCE
QUAD/GRAPHICS, www.qg.com Fairfield,PA& York, PA 2008 to 01/2017 (York Plant Closure)
I began with the Fairfield, PA plant, a 425 employees full-service book manufacturer of trade, college and
professional books and specialty educational textbooks. I transferred to the York, PA division in 2015 – a 185
employee / 200K sq. ft. division that specialized in laser-lettershop, direct mail printing & distribution. Both plants
are divisions of the international, $4.8B Sales print & marketing services provider. Quad/Graphics continues to
acquire and consolidate, resulting in the closure of the York division.
Quality Assurance Auditor & Technician
• Key and contributing member of the Quality team – partnering with customers, vendors, production
leaders, operators and assemblers – ensuring quality consistency and that the customers’ standards
are beingmet.
• Foster and apply Continuous Process Improvement and Lean Manufacturing principles, including
Kaizen, GEMBA Walks, Kanban, Six Sigma methods) to minimize errors, improve efficiencies, reduce
costs andimprove profits.
• Led “War Room” events and meetings to improve communications (including creating informative
Visual Boards),fosterteam-work,minimizethe chancesforhumanandmechanical errors.
• Apply Q/A auditing methods including data-entry, analysis and reporting using MS Excel and other
Business Data Management systems (SAP) to schedule, manage inventory, analyze costs and
productionrates.
• Work closely with the operators and their crews to adjust and achieve the equipment to match
the customers’precise expectations andtoconsistentlyachievethatqualitywitheachproduct.
• Monitordata to determine trends,areasof control andareasthat requiredcorrective action
• Troubleshootandrecommendequipment,processandqualityimprovements.
• Pull Samples / Hourly Pulls - Check accuracy and defects such as color variation, registration,
crossovers, bleeds, trim, fold, inserting, embossing, labelling and inserting issues – particularly

2. challenging when working with a wide range of adhesives holding credit cards and other
promotional gimmicks.
I worked in production / machine set up and operating departments, in both plants – learning the
businessandthe processesfrom the ground-upbefore beingpromotedinto QualityAssuranceroles.
NATURAL CHIROPRACTIC & WHOLE FOODS, 2007 to 2008
Chiropractic Center.
Office Manager
• Managed medical office, verified patient insurance, scheduled appointments and ordered
supplies.
• Preparedpatientroomsforappointments. Office Administration.
• Sales & Marketing roles – provided seminars to attract potential patients and sold whole food
supplements –encouraginghealthandlifestyle improvement.
HOME SWEET HOME, Gardeners,PA2007 to 2009
Agency that supplied personal care to patients with special needs.
Personal Care Assistant
• Provided basic needs care to patients. Drove patient to doctors’ appointments and on other
errands.
• Gave medicationsandprovidedtreatments.
CHILDRENS DEVELOPMENT CENTER, Abbottstown,PA 1986 to 1997
Center for children and adults who were mentally and physical handicapped.
TransdisplinaryAide
• Worked under the guidance of therapists assisting patients in speech, occupational and physical
therapy.Attendedpatientprogressmeetingsanddiscussedgoalsforpatient.
I also have worked, part time, in Line Cook / Prep & Primary Cook roles – I work hard!
EDUCATION & TRAINING.
EDUCATION: Graduate / Diploma:NewOxfordHighSchool,New Oxford,PA.
PROCESS: Extensive training and applied presentation skills in Continuous Process Improvement and
Lean Manufacturing methodologies including Six Sigma, Lean Management, Total Quality, Total Quality
Management(TQM),Kaizen,ProcessExcellence,GEMBA Walks,CIImprovements.
LEADERSHIP: Communications, Leadership & Motivational Techniques, Problem Solving, Customer
Service, Training & Development methods, Team Building plus HR Policies & Procedures and Labor Law
compliance includingWorkplace Harassmentawareness&prevention,Diversity,etc.
SAFETY & ENVIRONMENTAL: General Safety, PPE, Fire Extinguisher, Global Harmonization, Pallet Jack,
Machine Safe Guarding, Lockout/Tagout, Confined Space Entry, Hand Safety, Hazardous Waste
Handling,Ergonomics,Electrical Safety, PedestrianSafety,LadderSafety,MSDS.