Michael T. Boudreau is an experienced professional with a background in customer service and management across various industries, including coffee delivery, warehousing, and retail. He has held numerous positions, showcasing skills in training employees, efficient order processing, and maintaining high levels of customer satisfaction. Boudreau holds a high school diploma and has additional training in HVAC repair, emphasizing his commitment to employee development and problem-solving.

1. Michael T Boudreau
415 W Judd Street Unit 1
Woodstock, Il 60098
773-412-4143
michaelboudreau5@gmail.com
Work Experience:
December 15,2015 - present Driver/Technician First Choice Coffee
Northbrook, IL
Working on coffee machines, making deliveryof coffee product, giving great customer
service, rewiring and programming machines, driving company trucks, traveling from
Northbrook, Il to Madison, Wi for service calls for customers,picking and packing orders
with pallet jacks and forklifts
September 10, 2014 - December 15,2015 Warehouse Work Randstad Staffing
Mount Prospect, IL
Picking orders in a timely matter to get the orders out fast and complete
CherryPicker to help raise me up and down to pick the orders
Forklift to help me load and unload trucks, pick orders, and to move heavymachines
Rf Scanner to pick the orders so they can get out on time and out by the end of the day
August 13, 2013 - August 16 2014 Dairy Department Jewel-Osco
Chicago, IL
Stocking Shelves so the product to be sold to keep the customers happy to have them
coming back
Gave great customer service to everyone who walked in the store
Used the FIFO to rotate stock in the coolers so the new goes out last
January 2, 2013- November 10, 2013 Shipping and Receiving Sears
Chicago, IL
MPU Associate is the last person who the store sees before leaving
Sending out UPS, Fedex, and carrier orders everyday
Receiving UPS , trucks, and carrier orders daily and put stock away to stock rooms
November 2011 - March 2012 Service Clerk Walgreens
Chicago, IL

2. I was in charge of giving great customer service to everyperson walking into the store.
Cashier,Stocking shelves,Customer Service, Forklift, hand pallet jacks, power lifts
February 2011 - August 2011 Assembler Kelly Services
Appleton, WI
I was in charge of packing parts for government jobs.
Putting together computer boards
Packing and unpacking computer parts
Soldering computer boards together
Washing computer parts
Load and unload trucks Forklift, hand pallet jacks, power lifts
August 2010 - November 2010 Family Service Counselor Highland Memorial
Park Appleton, WI
I was helping put family are easy at the time of death of a loved one.
Helping families out at time of need
Showing family's why to prepay for cemeteryplots
Putting family at peace of mind for the time of need
December 2008 - April 2009 Support Manager PetSmart
Niles, IL
I was a training manager for new and old employees to make sure our store runs
smoothly.
Interviewed new employees for employment at Petsmart.
Trained new employees on how to do run the business properly, from Cashier and Floor
Sales.
Trained employees on the proper way to help our customers find the right products for
their pets.
Training also included new and existing employees understanding that the most
important thing is that we put our customers first in everything we do each and every
day.
Forklift, hand pallet jacks, power lifts Load and unload trucks
October 2007 - March 2008 Electrician Apprentice Sklena Electric

3. Park Ridge ,IL
Responsible for helping licensed electrician with wiring of house and business lines.
Wired up electric sockets, lights, ceiling fans, used meters, read electrical schematics
for new construction in houses and business jobs.
November 2006 - October 2007 Shift Manager Cosi Inc.
Lincolnshire, IL
Responsible for training new employees from Cashiers, Cooks, New Managers on how to
run the business properly.
Trained employees to pass their tests on food knowledge, cashier test, and safety test.
Ability to continually train and motivate employees.
Load and unload trucks
August 2005 - November 2006 Shift Manager Baja Fresh
Niles, IL
Responsible for training new employees from Cashiers, Cooks, New Managers on how to
run the business properly.
Trained employees to pass their tests on food knowledge, cashier test, and safety test.
Ability to continually train and motivate employees.
Exceptional customer service
June 1996 - February 2000 / November 2003-August 2005 Third Shift Supervisor/Trainer
Steak ‘n Shake Rosemont, IL
Responsible for training new employees from Cashiers, Cooks, New Managers on how to
run the business properly.
Trained employees to pass their tests on food knowledge, cashier test, and safety tests.
Ability to continually train and motivate employees.
Unloading trucks
Education:
St. Patrick High School Chicago, Il High School Diploma, 1988
Triton College RiverGrove, Il HVAC Repair 1990
Skills:

4. Hard Working Manager , People Person , A person to get the job done on time quick and
efficiently , A person to get the job done on time quick and efficiently, Have patience to
train new employees to do the job the right way and effect to have them succeed.
I have been working with customer service for over 20 years. I am a great person to have
on the job because I am a working manager. I am also a great trainer for new employees.
I train verythough and I make sure that the new employees have everything they need to
be on their own. I get along with everyone I have worked with. Theysay that I am the best
manager ever because I work alongside my employees. Plus customers also say that I
get them to come back in because I really care about them. I am a person who gets the
job done at a quick and effective mater and make sure the customers are satisfied. If
there's a problem I will fix it at a quick and timely manner to make sure the customer gets
what he or she wants. I follow all guidelines and rules and will never take a shortcut to
get the job done. I will work on a problem till I get it fixed because I am not a quicker I am
a finisher.