Bahar Ali Shah is seeking a career opportunity in a professional environment that provides learning and utilizes their skills. They have experience working in front office roles at hotels including the Royalton Hotel and Marriott Islamabad. Their responsibilities included guest services tasks like room assignments, payments, communications with other departments, and more. Bahar has an intermediate level education and diplomas in computer applications and accommodation operations. They are competent with organizational skills, IT programs, and working well under pressure as part of a team.

1. Bahar Ali Shah
Address:# House no:NA254 New Malpur Sattelite Town 7th
Road Rawalpindi .
Pr Address: Lakhap Mastuj Chitral
Mobile #: +92 333 8288536
E-mail: baharali8611@gmail.com
DOB: 03-12-1996
Carrier Objective & Personal Statement:
To get a growth job in a professional environment that provides me learning opportunities and offers a
chance to utilize my core competence. I am Competent and hardworking with excellent organizational
skillsandmethodical approachtoresponsibilities.
Academic Qualifications:
Intermediate (Pre medical) BISE
2014
Matric (Science) BISE
2012
B.A (Mass.Com) AIOU Continue
Professional Qualifications:
Diploma in Accommodation Operation & Services, Oct26,2015 to 06th
June
2016 Level-II
Human DevelopmentResource Center,HashooFoundationRawalpindi.
Major Theoretical Sessions Are: Introduction to Hospitality, Fundamentals of Hotel, Housekeeping
& Front Office Operations, Fire Safety, HACCP, Stewarding, Design & Décor, Life Skills, Interpersonal &
CommunicationsSkills,andITSkills.
Working Experience:
Fornt Office:
Royalton Hotel
Job Description:

2. Workingas a GSO (Guestservice officer)fromJune 2016.
Registerandassignthe roomsto hotel guests.
Establishcustomerpaymentmethodsandprocesspayment.
Communicate guestroomproblemstohousekeepingandmaintenancestaff.
Make and confirmreservsations.
Code and issue roomkeys.
Keepingrecordof roomsavailabilityandguestsaccounts.
Balance accounts andconductingauditsrightly.
Recordguestcommentsandcomplaintsreferringcustomerstomanagersasnecessary.
Trainee Oct26,2015 to 06th
June 2016 Marriott Islamabad
Job Description:
Front Office:
Assistthe Guest during theirStay,maintainthe inter-OfficeCorrespondence, Supervise the
Concierge Operations,CooperationwithGuestrelationStaff regardingGuest’sStay&VIPsArrival,
etc.
BusinessCenter:
Makes Boardroom Reservations, Respond to E-mails, Phone Calls and Fax, Negotiate the rates on
Telephone Calls with Guest, Maintains the Morning Briefing Reports, Update the Groups
Reservationsandsettingletteralertsdaily.
Reservations:
Makes Room Reservations, Respond to E-mails, Phone Calls and Fax, Negotiate the rates on
Telephone Calls with Guest, Maintains the Morning Briefing Reports, Update the Groups
Reservations.
At Your Service (AYS):
Operate telephone switchboard station, process guest requests for wake up calls, screening calls,
and other requests related to placing or receiving telephone calls. Answer, record, and process all
guest calls, requests, questions, or concerns. Provide information to guest about room features,
propertyamenities,andlocal areasof interest.
Computer Course:
One Year Diploma Course In Computer Application. From IQRA EDUCATIONAL & TECHNICAL
COUNCIL.
Language Skills:
English: Speak, Read, Write, Listen
Urdu: Speak, Read, Write, Listen

3. Khowar: Speak, Read, Write, Lissten
Pashto: Speake, Lissten
Professional Competencies:
IT Skills:
MicrosoftOffice Word,Excel,PowerPoint.
InternetBrowsing, Window 7& Window 10 .
Professional Skills:
Good Interpersonal &CommunicationSkills
Organizing&NegotiatingSkills
Workingunderpressure andto meetdeadlines
Good TeamWorkingSkills
Abilitytolearnandadapt.
Reference:
Will be furnishedondemand.