This document contains information about Alhussein Alkamel Ahmed, who works as the Branch Manager at ABC Bank in Luxor, Egypt. It includes his personal details, education history, work experience, skills and qualifications. As Branch Manager, his responsibilities include overseeing the daily operations of the branch, developing new business, providing customer service, supervising staff, and ensuring compliance with bank policies and procedures. He has over 20 years of experience in the banking sector, including previous roles as Deputy Branch Manager and Acting Branch Manager at other banks in Luxor.

1. Branch Manager
 Name : Alhussein Alkamel Ahmed
 Home address: Sheikh MohamedAltayeb house Alqurna, Luxor-Egypt.
 Mobile: +20106060705
 E-mail: alhussein.alkamel@bank-abc.com
 Marital Status: Married
 Date of Birth: 1 - 7 - 1966
 Military Service: Performed
 Place ofBirth: Luxor – Egypt
 Driving License: Egyptian – International
 Education: A”B.A”in Finance, Faculty of Commerce, Alexandria University
 Year of graduation: May 1993 With Good Degree (72%).
 PositionSummary:
 Responsible for the administration and efficient daily operation of the branch
office, including operations, productsales, customer service, and security and
safety in accordancewith the Bank's objectives.
 Develops new deposit and loan business, provides a superior level of customer
service and promotes the service culture through coaching, guidance and staff
motivation.
 Provides leadership, training and supervision. Oversees the branch teller and all
other functions, and customer service duties. Familiar with all banking products
and services.
 Although not primarily responsible for customer transactions and accountopening
administration, the Branch Manager will be available to assist Tellers, Customer
service officers and all other staff as necessary.

2.  Duties & Responsibilities:
 Supervise the day to day operational functions of the branch including: vault,
drawer and ATM balancing; overseeing teller and customer service duties; and
assisting with customer transactions.
 Approve customer and bank transactions within authority limits.
 Perform pre-audits to identify & mitigate operational risk and to ensure ongoing
adherence with compliance procedures.
 Be knowledgeable about all deposit, business, and consumer loan products.
Maintain proper teller and vault cash levels including ordering coin and currency.
 Responsible for the general maintenance of the facility. Ensure that all security
procedures are strictly followed, branch is operationally sound, and satisfactory
audits are achieved.
 Collaborate in the hiring, training and retention of staff.
 Supervise, coach, and develop staff regarding service expectations, policies,
procedures, products,systems and banking transactions.
 Facilitate regular employee meetings to discuss goals, disseminate company
information, discuss operational issues, etc.
 Maintain staff schedules to provide adequate coverage at all times.
 Responsible for growing customer base; consumer and business relationships
through internal and external marketing programs. Develop and grow business and
consumer relationships.
 Maintain good public relations with customers and the community. Assume
community leadership and service responsibilities with focus on Community
Reinvestment Act.
 Greeting customers, directing them to the appropriate area of the branch and
ensuring customer needs are met.
 Managing difficult situations with customers and providing them with a resolution,
information or additional options. Ensure that quick and properresponseto all
reasonable customer requests.
 Maintains the highest level of confidentiality with all information obtained. Our
people make the difference, and we put relationships first.
 Perform as a team member in allocating and coordinating the work flow.
 Contribute to the fulfillment of department and company objectives and goals.
 Comply with all department and company policies, procedures and regulations.
 Be well organized and pay close attention to details.
 Meet expectations for attendance and punctuality.
 Other duties as assigned.

3.  Skills & Abilities:
 Strong communication, analytical, problem solving, and decision making skills to
effectively uncover and resolve complex customer and employee issues.
 Excellent interpersonal & customer service skills, attentiveness, information
retention, tact and diplomacy in dealing with both customers and employees.
 Strong supervisory and leadership skills required to manage, motivate, and
develop branch employees required.
 This position requires a perceptive personwho is capable of relating to individuals
at all levels. As unique situations present themselves, the incumbent must be
sensitive to Bank needs, customer and employee goodwill, and the public image.
 Proven success in customer service and in the development of strong customer
relationships.
 Knowledge of all types of banking services, including consumer, business lending,
and credit administration.
 Ability to work in a fast-paced environment & under pressure as needed.
 The ability to make sound decisions. This may include making on-the-spot
decisions regarding customer transactions; weighing customer satisfaction issues
with the Bank exposure to loss or fraud and the ability to think through and
rationalize decisions.
 Detail oriented, strong organizational skills, and high degree of accuracy.
 Self-starter, ability to work independently.
 Competence with computers, telephones, 10-key calculator and other office
machinery.
 The requirements listed above are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations can be made to enable individuals
with disabilities to perform the essential functions.
 CareerProgression:
 From 05/08/2008 till date Branch Manager - ABC Bank, Luxor Branch.
 From 22/05/2008 till 01/08/2008 Branch Manager - Piraeus Bank,
Luxor Branch
 From Jul 2006 till 21/05/2008 Deputy Branch Manager - Piraeus bank,
Luxor Branch.
 From Nov 2004 till Jun 2006 Acting Branch Manager CIB Bank Luxor &
Aswan Branch.
 From Nov 2003 till Nov 2004 Manager Internal Control CIB Bank,
Hurghada Branch.
 From Oct 2002 till Oct 2003 Money Transfer & Collection CIB Bank,
Luxor Branch.
 From May 2001 till Oct 2002 Out Put Control Department CIB Bank,
Luxor Branch.
 From Mar-1997 TO Nov-1997 System Operator (Additional Work).
 From Nov 1996 till Apr-2001 Teller Department.
 From Jul 1995 till Apr 1996 Thomas CookLuxor.

4.  Languages:
 Arabic - Mother Tongue.
 English – Fluent
 Computer Skills
 Proficient in the use of: MS-Office (Word/Excel/PowerPoint/Access)
 Internet and Emailing.
 Presentation Design and Delivery.
 Business Writing Skills.
 Courses & Trainings:
 From Nov to Dec 1996 English Conversation in AUC – Cairo, Egypt.
 From 1996 to Jun 2006 many courses in CIB training center (Teller, IT, C/S ,
Back Office, Auditing, Mic)
 Sales courses in WEST GATE CONSULTANT Anti Money Laundering in
EBI - CBM (Certified Branch Manager) from Arab Academy for Banking and
Financial Science (Certified from ICB ‫المتحدة‬ ‫بالواليات‬ ‫المعتمدين‬ ‫المصرفيين‬ ‫معهد‬
‫األميركية‬ &ABA)