Presentation given by Judy Payne to APM SE branch on 11th February 2016

1. KNOWLEDGE MANAGEMENT
AND LESSONS LEARNED
Dr Judy Payne

2. Basic
definitions
Why lessons
learned
databases don’t
work
What DOES
work?

3. Knowledge
A body of understanding and skills that is
constructed by people
and increased through interaction with other people and with
information
AS 5037-2005 Knowledge management – a guide

4. Knowledge management
A multi-disciplinary approach to improving
organisational outcomes and learning by
optimising the use of knowledge
Based on AS 5037-2005 Knowledge management – a guide

5. KNOWLEDGE
IS MORE
THAN
INFORMATION

6. The lessons learned fridge

7. The well-managed fridge

8. The fridge with someone to talk to
Contact Nigel

10. Limitations of lessons learned
1. IM, not KM.
2. Supply-driven.
3. Little or no context.
4. Usually no way of checking
understanding.
5. People don’t know what they don’t
know, so how do they know what to
look for?
6. What if people don’t want to share
what they have learned? Or don’t
want to learn?

11. Good things about lessons learned
• Learning and review workshops (some!)
• Reflection on what has happened
• A record of issues that can be analysed and
acted on

12. So what DOES work?

13. Time.
Trust.
Fairness.

14. information

15. What does
anyone know
about....?
Time.
Trust.
Fairness.

16. CONTEXT IS
EVERYTHING

17. judy@hemdean.co.uk
@judypayne