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A Business Interoperability
     Framework for
       Government

               Christine Stephenson
               Enterprise Services Manager (QLD)
               Enterprise Architects
Overview

•   Background
•   Research Problem
•   Business Interoperability Concepts
•   Business Interoperability Framework
•   Summary
•   Questions
Sponsors




To examine the state of play of interoperability among government
      jurisdictions, departments and agencies in Australia.
Interoperability Challenges
• Lack of accountability and ownership
• Lack of resources
• The so-called federated model
• Lack of engagement with all stakeholders
• Lack of government wide business
  transformation
• Lack of focus on business interoperability
• Effective use of Government funds
Definition

For the purpose of this research study,
interoperability is defined as:
“… the ability to work together to deliver
services in a seamless, uniform and efficient
manner across multiple organisations and
information technology systems” (AGIMO,
2013)
Research Problem
• Interoperability is a critical success factor
  to deliver online public services
• Interoperability frameworks are required to
  guide practitioners
• Interoperability goals are not effectively
  realised by government
• Lack of a top-down framework to align
  business interoperability objectives with
  strategies
Literature Review


Enterprise                                  Interoperability
                       Government EA
Architecture                                Frameworks
•   What?              • Interoperability   • eGIF
•   How?               • Barriers           • International
•   Strategy                                • Australia
•   SOA
•   Interoperability
Strategic Alignment




  Source: Henderson & Venkatraman 1999
Research Question



 What are the critical success factors for
business interoperability in Government?
Building the Framework
                       •   ISO 10746 RM-ODP
• International        •   OMG BMM
  standards            •   ISO15000 ebXML
• Commonly             •   Value Networks
  accepted             •   TOGAF
  frameworks,          •   OASIS RAF for SOA
  specifications and   •   OASIS SOA Ref Model
  concepts             •   UN/CEFACT UMM
• Strategically        •   REA Ontology
  Aligned              •   BPM
                       •   BPMN
Business Interoperability
  Framework Concepts



                     Seamless
                      Citizen
                     Services
Contextual
OMG’s Business                 National Collaboration             Sets the context for
Motivation Model               Framework                          Government
                                                                  Collaboration




             Community
                         Capability coherence provides
                                                          OASIS concept of
                         organisations with a model for
     RM-ODP Concepts                                      Service
                         strategic alignment
Community

Can be one or
more
government
jurisdictions,
agencies,
departments or
partners




A community is a federation, which is a coming together of a
number of groups answering to different authorities (and thus
representable as distinct domains) in order that they may jointly
cooperate to achieve some objective.” (ISO 15000)
Business Motivation

        • Object Management
          Group
        • Defines Strategic
          Alignment
          Requirements
        • Consistency
        • Common Vocabulary
        • Required to measure
          organisation
          performance
Enterprise


• Is part of a
  community
• Belongs to one or
  more communities
• Driven by its own
  business motivations
• Capability uplift
  delivered through
  Tactics
• Objectives measure
  change delivered
Contract

• Agreement
  between
  collaboration
  partners
• Policies are
  defined to describe
  how common
  objectives will be
  realised
• Must have agreed
  principles
• Roles must be
  clear
Capability

• More than just an activity or a
  function
• Inter-connection between
  people, process, knowledge
  (information) and technology
• A unique way that delivers
  extraordinary results
• Capability Coherence aligns
  strategy to agency capabilities
Service

• Services in this context are
  ones that realise the common
  objective
• Citizens are individuals or
  organisations
• A service is the outcome
  citizens want
• The contract specifies..
Conceptual
Porter’s Value Chain Model




Agency A

                          Public
                          Partner



              Agency B


           REA Ontology
Business Service Identification

Queensland
Government
Service
Classification
                            Business                                     Service
                                                 Service Line
                             Service                                    Mechanism




                 Business                                        Service            Service
                                       Service Line
                  Service                                       Mechanism           Provider



                                                                                Extended to
                                                                                identify
                                                                                Collaboration
                                                                                Partners
Logical
                                                Flow of complex
                                                business processes and
                                                dictates the sequence of
                                                business transactions




                                                                Defines the information
                                                                exchanged between
                                                                business partners as a
                                                                result of a business
Gathers existing
                                                                transaction
business domain
knowledge




                   Defines and documents
                   the global choreography
                   in an inter-organisational
                   business process
                   between collaborating
                   business partners
Logical

                                                                                                                         Logical Process
 (Consumer)
(Consumer)
   Exporter
  Exporter




                                                                                                                         Modelling
                                                                                                                         UMM, BPMN,
                   Waste Transport
                   (announced)
                                                                       Waste Transport
                                                                       (arrived)
                                                                                                                         UML
                                                                                                                         Pick one!
ExportAuthority
ExportAuthority
    (Provider)
   (Provider)




                                     Pre-inform Waste   Inform Waste
                                         Transport         Receipt




                   Waste Transport                                     Waste Transport
                   (announced)                                         (arrived)
 ImportAuthority
ImportAuthority
    (Provider)
   (Provider)




                                     Pre-inform Waste   Inform Waste
                                         Transport         Receipt




                   Waste Transport                                     Waste Transport
                   (announced)                                         (arrived)


                                                                                         Legend
                                                                                         Legend
                                                                                                  Intra-organisation
                                                                                                  Process
 (Consumer)
(Consumer)
   Importer
  Importer




                                                                                                  Inter-organisation
                                                                                                  Process

                                                                                                  Information Exchange
                                                                                                  in the form of
                                                                                                  Message Flows
Physical

                                               Business Documents



                                        Register
 Design Time




                                           &
                 Business Process       Discover                             Core/Industry
                     (UMM)                                                   Components                  Logical View
                                            Registeries/Repositories
                                                                        XML-based: XML Specification
                                                                         Schema, Document Schema



               Collaboration Protocol          Collaboration Partners    Collaboration Protocol
                       Profile                       Agreement                   Profile




                      Service                                                    Service
Run Time




                                                     Transport
                     Interface                                                  Interface
                                                                                                         Physical View
                                                     Package



                 Business Services/                                        Business Services/
                   Applications                                              Applications
Summary




Community
Contact Details

Christine Stephenson
Enterprise Services Manager, QLD
Enterprise Architects
Level 36, Riparian Plaza, 71 Eagle St
Brisbane, QLD 4000
M: 0402513098 P:+61 7 3121 3199
www.enterprisearchitects.com
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A Business Interoperability Framework for Government by Christine Stephenson

  • 1. A Business Interoperability Framework for Government Christine Stephenson Enterprise Services Manager (QLD) Enterprise Architects
  • 2. Overview • Background • Research Problem • Business Interoperability Concepts • Business Interoperability Framework • Summary • Questions
  • 3. Sponsors To examine the state of play of interoperability among government jurisdictions, departments and agencies in Australia.
  • 4. Interoperability Challenges • Lack of accountability and ownership • Lack of resources • The so-called federated model • Lack of engagement with all stakeholders • Lack of government wide business transformation • Lack of focus on business interoperability • Effective use of Government funds
  • 5. Definition For the purpose of this research study, interoperability is defined as: “… the ability to work together to deliver services in a seamless, uniform and efficient manner across multiple organisations and information technology systems” (AGIMO, 2013)
  • 6. Research Problem • Interoperability is a critical success factor to deliver online public services • Interoperability frameworks are required to guide practitioners • Interoperability goals are not effectively realised by government • Lack of a top-down framework to align business interoperability objectives with strategies
  • 7. Literature Review Enterprise Interoperability Government EA Architecture Frameworks • What? • Interoperability • eGIF • How? • Barriers • International • Strategy • Australia • SOA • Interoperability
  • 8. Strategic Alignment Source: Henderson & Venkatraman 1999
  • 9. Research Question What are the critical success factors for business interoperability in Government?
  • 10. Building the Framework • ISO 10746 RM-ODP • International • OMG BMM standards • ISO15000 ebXML • Commonly • Value Networks accepted • TOGAF frameworks, • OASIS RAF for SOA specifications and • OASIS SOA Ref Model concepts • UN/CEFACT UMM • Strategically • REA Ontology Aligned • BPM • BPMN
  • 11. Business Interoperability Framework Concepts Seamless Citizen Services
  • 12. Contextual OMG’s Business National Collaboration Sets the context for Motivation Model Framework Government Collaboration Community Capability coherence provides OASIS concept of organisations with a model for RM-ODP Concepts Service strategic alignment
  • 13. Community Can be one or more government jurisdictions, agencies, departments or partners A community is a federation, which is a coming together of a number of groups answering to different authorities (and thus representable as distinct domains) in order that they may jointly cooperate to achieve some objective.” (ISO 15000)
  • 14. Business Motivation • Object Management Group • Defines Strategic Alignment Requirements • Consistency • Common Vocabulary • Required to measure organisation performance
  • 15. Enterprise • Is part of a community • Belongs to one or more communities • Driven by its own business motivations • Capability uplift delivered through Tactics • Objectives measure change delivered
  • 16. Contract • Agreement between collaboration partners • Policies are defined to describe how common objectives will be realised • Must have agreed principles • Roles must be clear
  • 17. Capability • More than just an activity or a function • Inter-connection between people, process, knowledge (information) and technology • A unique way that delivers extraordinary results • Capability Coherence aligns strategy to agency capabilities
  • 18. Service • Services in this context are ones that realise the common objective • Citizens are individuals or organisations • A service is the outcome citizens want • The contract specifies..
  • 19. Conceptual Porter’s Value Chain Model Agency A Public Partner Agency B REA Ontology
  • 20. Business Service Identification Queensland Government Service Classification Business Service Service Line Service Mechanism Business Service Service Service Line Service Mechanism Provider Extended to identify Collaboration Partners
  • 21. Logical Flow of complex business processes and dictates the sequence of business transactions Defines the information exchanged between business partners as a result of a business Gathers existing transaction business domain knowledge Defines and documents the global choreography in an inter-organisational business process between collaborating business partners
  • 22. Logical Logical Process (Consumer) (Consumer) Exporter Exporter Modelling UMM, BPMN, Waste Transport (announced) Waste Transport (arrived) UML Pick one! ExportAuthority ExportAuthority (Provider) (Provider) Pre-inform Waste Inform Waste Transport Receipt Waste Transport Waste Transport (announced) (arrived) ImportAuthority ImportAuthority (Provider) (Provider) Pre-inform Waste Inform Waste Transport Receipt Waste Transport Waste Transport (announced) (arrived) Legend Legend Intra-organisation Process (Consumer) (Consumer) Importer Importer Inter-organisation Process Information Exchange in the form of Message Flows
  • 23. Physical Business Documents Register Design Time & Business Process Discover Core/Industry (UMM) Components Logical View Registeries/Repositories XML-based: XML Specification Schema, Document Schema Collaboration Protocol Collaboration Partners Collaboration Protocol Profile Agreement Profile Service Service Run Time Transport Interface Interface Physical View Package Business Services/ Business Services/ Applications Applications
  • 25. Contact Details Christine Stephenson Enterprise Services Manager, QLD Enterprise Architects Level 36, Riparian Plaza, 71 Eagle St Brisbane, QLD 4000 M: 0402513098 P:+61 7 3121 3199 www.enterprisearchitects.com