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Leading change effectively - right people right result

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Leading change effectively - right people right result

  1. 1. Inspiring People,Delivering Results‘Right People, Right Result’Leading Change EffectivelyNick Fewings, DirectorThe Colour Works exists to unleash potential, ignite transformational leadership andcoaching capability to transform the way people work and the results they, their teamand their organisation achieve.
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  5. 5. Inspiring People,Delivering ResultsFact: 70% of business change fails toachieve desired goals2. Lack of team skills and proven approachto change1. Lack of strong leadershipSource: NAO/OGC– Know yourself,warts and all– Know your team & have a plan
  6. 6. Inspiring People,Delivering ResultsClient Briefing• Multi-cultural project team of 30 with cultural issues• No clear leadership• Silo mentality and poor communication• Poor understanding of common vision/goals• Challenging work/life balance• Low morale
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  22. 22. Inspiring People,Delivering ResultsDay 1
  23. 23. Inspiring People,Delivering ResultsPsychological PreferencesThere are 3 pairs of preferences:Introversion – Extraversionhow we react to inner & outer experiencesThinking – Feelinghow we make decisionsSensation – Intuitionhow we take in & process informationCarl Gustav Jung1875-1961
  24. 24. Inspiring People,Delivering ResultsThe Insights - Colour EnergiesCompetitiveDemandingDeterminedStrong-willedPurposefulDriverSociableDynamicDemonstrativeEnthusiasticPersuasiveExpressiveCaringEncouragingSharingPatientRelaxedAmiableCautiousPreciseDeliberateQuestioningFormalAnalytical
  25. 25. Inspiring People,Delivering ResultsThe Insights 4 Colour EnergiesOn a bad day…AggressiveControllingDrivingOverbearingIntolerantExcitableFranticIndiscreetFlamboyantHastyDocileBlandPloddingReliantStubbornStuffyIndecisiveSuspiciousColdReserved
  26. 26. Inspiring People,Delivering ResultsWeaknessesMay lack detail and focusToo casual for somePoor plannerCan lose interestStrengthsKnowledgeable and detailedHas an air of competenceAsks lots of questionsVery thorough right to the endComplementary StylesStrengthsQuick to build relationshipsFriendly and sociableAdaptable, imaginativeCan see the big pictureWeaknessesA bit reserved at firstOverlook others’ feelingsMay be rigid & unimaginativeCan focus on unimportant detailsSunshine Yellow Cool Blue
  27. 27. Inspiring People,Delivering ResultsWeaknessesSlow to adapt to changeSeem to lack enthusiasmUnsure of themselvesReliant on othersStrengthsLove challengesWant to get things doneConfident of their abilityInfluence othersFiery RedStrengthsBuilds deep relationshipsNatural listenerSincere and warmPatientWeaknessesCan be seen as arrogantPoor listenerCan be too cold and pushyMay not let othersfinish speakingEarth GreenComplementary Styles
  28. 28. Inspiring People,Delivering ResultsProfilesPersonal ProfileFoundation ChapterManagement ChapterEffective Selling ChapterPersonal Achievement ChapterInterview ChapterNick Fewings06/01/12
  29. 29. Inspiring People,Delivering ResultsMeasuring our preferencesBLUE GREEN YELLOW REDPersona(Conscious)1.0417%3.2454%4.8881%4.7279%37.2%630BLUE GREEN YELLOW REDPersona(Less conscious)1.1219%1.2821%4.9683%2.7646%630PreferenceFlow10001005050
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  31. 31. Inspiring People,Delivering ResultsRemember your card order?8-Type Colour Mix DescriptorsMOST LEAST TYPEInspirerHelperMotivatorReformerMotivatorDirectorObserverCoordinatorReformerSupporterCoordinatorHelper
  32. 32. Inspiring People,Delivering ResultsInsights 72-type wheel
  33. 33. Inspiring People,Delivering ResultsTeam WheelDeterminationMonitors PerformanceProduct KnowledgeResults FocusDecisiveAssertiveDriveEnthusiasmPositive ThinkingPersuasiveCreativePeople SkillsHelps OthersFlexibleShares IdeasSupportiveListens, LoyalTeam ApproachPlanningOrganisationTime ManagementSets StandardsProduct KnowledgeAnalysis
  34. 34. Inspiring People,Delivering ResultsWheelPosn Blue Green Yellow Red        21 4.40 2.64 2.52 4.60        41 4.36 3.28 2.20 4.48        22 3.64 2.12 2.88 5.68        22 4.20 2.52 2.60 4.52        42 4.20 1.20 3.08 5.28        42 3.80 2.96 3.08 4.36        42 3.84 2.60 3.16 4.88        23 1.56 0.56 4.40 5.68        43 3.40 2.44 3.80 5.28        43 3.44 1.68 4.12 5.60        141 3.12 3.44 2.44 3.76        144 2.80 3.60 3.28 4.48        25 2.00 1.56 5.00 4.92        26 2.44 2.76 4.00 3.36        46 1.56 3.76 5.24 4.04        46 1.88 3.32 5.16 4.12        27 2.56 3.20 4.12 2.96        27 1.92 4.12 4.72 2.32        50 3.36 5.12 4.32 1.88        33 5.56 4.48 1.36 0.92        15 4.72 2.88 1.96 2.96        36 4.12 2.36 2.80 3.92        56 4.12 2.44 3.20 3.36        56 4.52 2.20 3.40 4.16        153 4.64 3.04 3.80 2.56        
  35. 35. Inspiring People,Delivering ResultsTeam Average Scores3.45 2.81 4.00630Blue Green Yellow Red3.47
  36. 36. Inspiring People,Delivering ResultseNgage!Defining TaskClear VisionGoal SettingTimescalesDrivingResponsibilitiesInnovation“How CanWe..?”MotivationIdeasOptimismImpact:- People- TeamsConsultationInclusionBringing peoplealongRiskassessmentProcessesMonitoringCheckingEvaluationDetailActionInspirationPeopleValuesPlanning
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  41. 41. Inspiring People,Delivering ResultsDay 2
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  43. 43. Inspiring People,Delivering ResultsENGAGINGSTAKEHOLDERS
  44. 44. Inspiring People,Delivering ResultsWho is my Audience?
  45. 45. Inspiring People,Delivering ResultsThe Golden Rule
  46. 46. Inspiring People,Delivering Results“People do not resistchange – people changeall the time. What peopleresist is having othersimpose change on them”Margaret WheatleyHarvard University
  47. 47. Inspiring People,Delivering ResultsVision Skills FeedbackIncentives Action Plan+ +++ = CHANGEThousand (2000) adapted fromKnoster, T. (1991)Leading Complex ChangeSkills FeedbackIncentives Action Plan+++ = ConfusionVision FeedbackIncentives Action Plan+ ++ = AnxietyVision Skills Feedback Action Plan+ ++ = ResistanceVision Skills Incentives Action Plan+ ++ = FrustrationVision Skills FeedbackIncentives+ ++ = Treadmill++++
  48. 48. Inspiring People,Delivering ResultsEffective Change ManagementThe Transition Curve
  49. 49. Inspiring People,Delivering Results‘The Famous Five’Clarify The ChangeCommunicateInvolve StaffManage ResistanceTrack Progress
  50. 50. Inspiring People,Delivering Results4. Communicate - FeedbackGoal directedAction orientatedTime focussedOne point of contactSmall task forceOpportunities to shareideasFace to faceVisualInvolvementDetailed writteninformationMeasures of successClear unambiguousmessagesLogical not emotiveWhat is expected ofindividualsSmall groupsAbility to givefeedbackQ & A sessions
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  56. 56. Inspiring People,Delivering ResultsTeamPerformanceAudit
  57. 57. Inspiring People,Delivering ResultsTeam EffectivenessDiagnostic
  58. 58. Inspiring People,Delivering ResultsA High-Performing Team?
  59. 59. Inspiring People,Delivering ResultsA Team with Issues?
  60. 60. Inspiring People,Delivering ResultsAreas Run 1 Run 2 Run 3 % diffParticipation 4.56 5.06 5.53 9%Acceptance 4.67 5.22 5.47 5%Objectives 4.87 5.33 5.40 1%Accountability & Commitment 4.25 4.83 5.33 10%Roles & Responsibilities 4.01 4.83 5.33 10%Atmosphere 4.76 5.11 5.20 2%Diversity 4.30 4.67 5.20 11%Direction 5.00 5.11 5.20 2%Review 4.20 4.56 5.07 11%Communication 4.68 5.00 5.07 1%Trust 4.43 5.00 5.00 0%Innovation 4.20 4.44 4.87 10%Decisions 4.10 4.83 4.87 1%Meetings 3.68 4.28 4.73 11%Process 3.95 4.39 4.73 8%Planning & Follow-through 3.87 4.44 4.60 4%
  61. 61. Inspiring People,Delivering ResultsTeam 1Objectives 5.43Roles & Responsibilities 5.33Participation 5.19Trust 5.14Meetings 5.10Direction 5.05Accountability &Commitment 5.05Review 5.05Diversity 4.95Communication 4.95Atmosphere 4.90Acceptance 4.90Process 4.81Planning & Follow-through 4.76Decisions 4.71Innovation 4.43Team 2Participation 5.53Acceptance 5.47Objectives 5.40Accountability &Commitment 5.33Roles & Responsibilities 5.33Atmosphere 5.20Diversity 5.20Direction 5.20Review 5.07Communication 5.07Trust 5.00Innovation 4.87Decisions 4.87Meetings 4.73Process 4.73Planning & Follow-through 4.60Team 3Participation 5.11Objectives 5.07Roles & Responsibilities 5.04Accountability &Commitment 4.93Diversity 4.89Acceptance 4.85Direction 4.85Process 4.74Trust 4.67Decisions 4.67Atmosphere 4.63Communication 4.59Planning & Follow-through 4.56Meetings 4.48Review 4.41Innovation 4.26Team 4Participation 5.43Diversity 5.38Accountability &Commitment 5.38Atmosphere 5.29Acceptance 5.29Trust 5.19Review 5.14Roles & Responsibilities 5.14Direction 5.10Objectives 4.95Decisions 4.81Communication 4.76Innovation 4.71Meetings 4.71Planning & Follow-through 4.48Process 4.33Sub-team Results
  62. 62. Inspiring People,Delivering ResultsThe Result• Multi-cultural project team of 30 with cultural issues• Broke down the cultural barriers• No clear leadership• Leader identified and agreed• Silo mentality and poor communication• Barriers removed and lines of communicationestablished• Poor understanding of common vision/goals• Vision agreed and goals clarified• Challenging work/life balance• Social events put in place and weekend activities• Low morale• Improved morale, self-esteem and buzz
  63. 63. Inspiring People,Delivering Results"Through Colour Works, we have learnt a lot aboutourselves and the dynamics of the team. By sharingour individual profiles with each other and focusingon our team wheel we have been able to develop amuch better understanding of our different stylesand strengths and how they can be used tocomplement each other.  The team development days and Team Audits havehelped us to build better relationships and workmore effectively as a whole project team - ourcommunication is more open , collaborative workingis more focused and we have a greater appreciationof the contribution each member makes to the teamresulting in our project being back on track anddelivering against client needs"1 Month Later – Client Feedback
  64. 64. Inspiring People,Delivering ResultsWhat You Can Do Next• Consider a Personal Impact workshop for you andyour team• Visit The Colour Works Community page atwww.thecolourworks.com for free tips, hints,articles, blogs on leadership, communication andteam-work• Sign-up to receive our regular Colour Workingnewsletter with lots of interesting articles andlearning
  65. 65. Inspiring People,Delivering Resultsnick@thecolourworks.com07966 3069030845 045 0933LinkedIn: Nick FewingsTwitter: ColourfulNick

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