Slides for the conference paper 'A KM implementation as management innovation: the impact of an agent of change' presented at Information: interactions and impact 2015, Aberdeen, 23-26 June 2015.Abstract available at http://www.iidi.napier.ac.uk/c/publications/publicationid/13382476
Organisational research: what could possibly go wrong?Hazel Hall
Output of organisational research exercise completed at Information Science doctoral research training event, Edinburgh Napier University, 13th April 2016
Monitoring And Evaluation Of Knowledge Management ElbEwen Le Borgne
Presentation from the IKM-Emergent group presenting work on M&E of knowledge management. Presentation given during the KMIC webinar organised by USAID.
Knowledge Management efforts overlap with Organizational Learning, and may be distinguished from that by a greater focus on the management of knowledge as a strategic asset and a focus on encouraging the sharing of knowledge.
Introduction
Why knowledge and knowledge management
What is KM
Knowledge Evolution Process
Types of Knowledge
KM Approaches – Overview
Knowledge Creation Model
Organisational research: what could possibly go wrong?Hazel Hall
Output of organisational research exercise completed at Information Science doctoral research training event, Edinburgh Napier University, 13th April 2016
Monitoring And Evaluation Of Knowledge Management ElbEwen Le Borgne
Presentation from the IKM-Emergent group presenting work on M&E of knowledge management. Presentation given during the KMIC webinar organised by USAID.
Knowledge Management efforts overlap with Organizational Learning, and may be distinguished from that by a greater focus on the management of knowledge as a strategic asset and a focus on encouraging the sharing of knowledge.
Introduction
Why knowledge and knowledge management
What is KM
Knowledge Evolution Process
Types of Knowledge
KM Approaches – Overview
Knowledge Creation Model
Study of Knowledge Management Articles:
Part 1: A Critical Review Of Knowledge Management As A Management Tool.
Part 2: The Use Of Tacit Knowledge Within Innovative Companies: Knowledge Management In Innovative Enterprises.
Part 3: Knowledge Management and Process Performance.
Part 4: Knowledge Outsourcing.
Effectiveness of knowledge management depends on how knowledge management process are aligned with an organizations infrastructure and processes that supports the achievement of organizations goals. To understand and represent relationships a simple list of elements and process is scanty, we need a holistic framework where all are integrated into a dynamic framework. The proposed framework is particularly focused on dividing the identified organizational building blocks into their constituent elements along both time and content dimensions to define characteristics of these elements, and it also define the relationships between the organizations to form a social ecology in which people effectively create share and use knowledge in business management. In this way, the developed framework can assist management to understand the true nature of the relationship that exist between an organization and knowledge management process, and exploit them for an organizations success.
Origins and domain of Knowledge Management
Technological development
Characteristics of knowledge
Knowledge Management as a Management Tool
Critical elements of Knowledge Management strategy
Tactic Knowledge Management
Knowledge Management and Process Performance
Outsourcing Concept
Knowledge Management - It's Not a Good Idea If It Can't Be Implemented by Joe...Joe Hessmiller
This is a presentation developed for the management team of the Texas Teachers Retirement System. It focuses on doing something that would be effective (provide the knowledge when and where needed) and successful (could be implemented by the people the client has, quickly and at low cost.)
The main goal of this presentation is to draw the roadmap of the methodology of implementing the Knowledge Management at the HCL’s prospective customersTaking advantage of longexperience and HCL developed KM tools .
Study of Knowledge Management Articles:
Part 1: A Critical Review Of Knowledge Management As A Management Tool.
Part 2: The Use Of Tacit Knowledge Within Innovative Companies: Knowledge Management In Innovative Enterprises.
Part 3: Knowledge Management and Process Performance.
Part 4: Knowledge Outsourcing.
Effectiveness of knowledge management depends on how knowledge management process are aligned with an organizations infrastructure and processes that supports the achievement of organizations goals. To understand and represent relationships a simple list of elements and process is scanty, we need a holistic framework where all are integrated into a dynamic framework. The proposed framework is particularly focused on dividing the identified organizational building blocks into their constituent elements along both time and content dimensions to define characteristics of these elements, and it also define the relationships between the organizations to form a social ecology in which people effectively create share and use knowledge in business management. In this way, the developed framework can assist management to understand the true nature of the relationship that exist between an organization and knowledge management process, and exploit them for an organizations success.
Origins and domain of Knowledge Management
Technological development
Characteristics of knowledge
Knowledge Management as a Management Tool
Critical elements of Knowledge Management strategy
Tactic Knowledge Management
Knowledge Management and Process Performance
Outsourcing Concept
Knowledge Management - It's Not a Good Idea If It Can't Be Implemented by Joe...Joe Hessmiller
This is a presentation developed for the management team of the Texas Teachers Retirement System. It focuses on doing something that would be effective (provide the knowledge when and where needed) and successful (could be implemented by the people the client has, quickly and at low cost.)
The main goal of this presentation is to draw the roadmap of the methodology of implementing the Knowledge Management at the HCL’s prospective customersTaking advantage of longexperience and HCL developed KM tools .
Knowledge management and knowledge sharingHazel Hall
Hazel Hall's invited paper presented to the Chartered Institute of Management Accountants (Biz.Net programme), River House Conference Centre, Stirling, 6 November 2001. The material presented here draws on early work for Hazel Hall's PhD, the full details of which are available from http://hazelhall.org/publications/phd-the-knowledge-trap-an-intranet-implementation-in-a-corporate-environment/
Watching the workers: researching information behaviours in, and for, workplacesHazel Hall
Keynote presentation on researching information behaviours in workplaces delivered at Association for Information Science and Technology (ASIST) Annual Symposium on Information Needs Seeking and Use 2016.
Full citation:
Hall, H. (2016). Watching the workers: researching information behaviours in, and for, workplace environments. Opening keynote presented at Information behavior in workplaces: Association for Information Science and Technology (ASIST) Annual Symposium on Information Needs Seeking and Use 2016, Copenhagen, Denmark, 15 October 2016.
Module 2 slides - School for Change AgentsNHS Horizons
The golden rule for change activists is: ‘You can’t be a rebel on your own’ and will be presented by Kathryn Perera. This module gives us an understanding of the power of working together by exploring communities of practice and social movements. We identify techniques for connecting with our own and others’ values and emotions to create a call for action.
To find out more about the School, please visit the website http://theedge.nhsiq.nhs.uk/school/
Mehmet Aydın, KHU - Nurullah Battal, Roche | Agile Turkey Summit 2013Agile Turkey
Enabling Organizational Change through Agile Methods
Agile approaches and methods have been promoted as a panacea for long-standing problems in IT projects. Such problems may be denoted as “one-size-fits-all issues”, “failing to embrace changes in the projects”, “lack of IT-Business Alignment”. Recently, practitioners have experienced that agile methods can be used as a means to facilitate change concerning IT mind-set and practice as well. This talk is concerned with the effects of agile method on organizational change. We explore underpinnings of an agile-enabled organizational change in terms of the way of thinking and actions. To articulate such underpinnings an exemplary case is used. Reflections on lessons-learned and practical insights are to be presented as well.
An annotated slide deck from a webinar hosted by Stilo International and conducted on June 24, 2014.
The talk introduces tactics for moving a content solution project forward quickly while also attending to essential details.
Innovation is a key element for companies in providing growth and for increasing results. Innovation means a new way of doing business; it may refer to incremental, radical and/or revolutionary changes in extracting value for a business through a fundamental change in approach to a market, a technology, or a process. A company that overlooks new and better ways of doing business will eventually lose customers to another competitor that has found a better way.
However innovations as any other aspect of a business require an investment and investment is about the future. Sometimes you invest in a future that plays by the same rules as today. Other investment is about a new future that plays by new rules. If you make investment decisions on an extrapolated new future based on the today’s rules then you can make costly mistakes.
Investment decisions can require complex analyses. To make them easier, managers often use tools to help with the financial analysis. The problem with these tools is that they often value innovation and non innovation in the same terms. They encourage managers to make unfair demands on returns on investment for internal innovation projects.
We believe that creativity is a process not an accident (“chance prefers the prepared mind”), although it’s often tempting to believe that individuals are creative or non-creative. Creative people also love to play around with the ideas that they collect. For them everything is connected – part of an overall pattern. Old ideas are moved around, combined, squeezed, and stretched to make new ideas.
Innovation within businesses is achieved in many ways. One way involves the use of creativity techniques. These are methods that encourage original thoughts and divergent thinking (e. g. brainstorming, morphological analysis, TRIZ). New ideas that have been generated by the use of creativity techniques have to be structured and evaluated. In order to complete the innovation process the selected promising ideas have to be deployed into practice.
For this reason we have developed a structured methodology that supports the ongoing evaluation of innovations throughout the prioritization, piloting, and deployment lifecycle We make use of process performance analyses as an input to three levels of statistical thinking that support the innovation process from identified needs to pilot results.
The first step is collect together old ideas – as well as existing facts. You need to know as much about the world in general and get a solid, deep working knowledge of the business situation that underlies the need for a new idea. This may seem daunting or unnecessary, but facts are the raw material for innovation. And because of changes to markets, competition, regulation, and technologies, “old ideas” previously dismissed may, perhaps after further adaptation, take on renewed promise.
It is important to approach innovation and its evaluation through a broad appreciation for causality: al
Corporate foresight can support the strategic management of innovation by delivering long term orientation, guiding the idea creation process and support decision making to enter new technological development projects. While companies use foresight projects for a many years, little systematic knowledge is available about the effects, impacts and best practise of foresight activities. Empirical studies have shown, for instance, that foresight activities are organised rather emergent than on basis of assured academic knowledge. Indeed, companies lack sufficient method and organisational integration know-how (e.g. Becker 2002). The presentation develops propositions for the successful organisation and implementation of corporate foresight projects and its deployment in innovation management.
June presentations org_adoption_learning_analyticsShane Dawson
Learning analytics (LA) has been touted as a game changer for education. The rapidly growing literature associated with the field serves to promote this fervour in citing the vast impact LA can and will play in the education space. From the detection of at-risk students to address retention and performance, building self-regulated learning, development and identification of 21st Century literacies to the realisation of personalised learning, there appears little that LA cannot contribute to within learning and teaching practice. However, if LA is such an impactful, desirable and worthy endeavour that can effectively improve learning, and our understanding of the learning process, why are there so few examples of institutional LA adoption?
Demonstrating new technology-supported approaches to designing and approving courses. (This session complements the main conference session on curriculum design).
Preparation of the PhD thesis for examinationHazel Hall
Training materials used with doctoral students faced with the challenge of writing up their research and asking themselves 'How do I write up my doctoral study?'
Presentation delivered by Professor Hazel Hall at the RIVAL Reunion event in Edinburgh, 25th May 2023. Further details of the event at https://blogs.napier.ac.uk/social-informatics/2023/05/rival-reunion-event-25-may-2023/
Platform to Platform project lightening talkHazel Hall
Lightning talk on the AHRC/Creative Informatics funded Platform to Platform project to create a podcast series based on Lorna Lloyd's 'Diary of the war', and assess audience engagement with archives in two different digital formats - (1) a Blipfoto journal of text and images, and (2) sound in podcast episodes.
Platform to Platform: initial findings from the empirical studyHazel Hall
Initial findings from the empirical study of the Platform to Platform project are presented. The research centred on the creation of a podcast series based on the war diary of Lorna Lloyd (available at https://rss.com/podcasts/lornalloyd/), and the evaluation of audience engagement with it as compared with engagement with online text and images in a Blipfoto journal at http://blipfoto.com/lornal. The research was funded by the AHRC through the Creative Informatics programme.
Digital options: an assessment of audience engagement with a digitised set of...Hazel Hall
Paper presented at the Archives and Records Management conference, 2nd September 2022 on audience engagement with Lorna Lloyd's Diary of the war as a Blipfoto journal, and as a podcast series.
Using a multi-location, longitudinal focus group method to conduct qualitativ...Hazel Hall
Paper presented at 13th Qualitative and Quantitative Methods in Libraries International Conference (QQML2021) (virtual conference), 25-28 May 2021. Full text available at https://www.napier.ac.uk/~/media/worktribe/output-2755729/using-a-multi-location-longitudinal-focus-group-method-to-conduct-qualitative-research.pdf
Research, impact, value and library and information science (RIVAL): developm...Hazel Hall
The research-practice gap in Library and Information Science (LIS) is well documented, especially in respect of the difficulties of translating research into practice, and resultant lost opportunities. While many researchers attempt to explain this research-practice gap, few suggest strategies to address it. The creation of researcher-practitioner networks, however, is one approach that has been proved empirically to bridge the distance between the two communities. Such a network is currently operating in Scotland, funded by the Royal Society of Edinburgh. Research, Impact, Value and Library and Information Science (RIVAL) is part-way through its implementation based around four knowledge exchange events for a network membership of 32 from a wide variety of LIS sectors. RIVAL’s successful delivery depends in part on the project leads’ experience of undertaking, and evaluating the impact of, a UK Arts and Humanities Research Council funded grant: the Developing Research Excellence and Methods (DREaM) project. Already there are indications that RIVAL is delivering value to network members. There is a strong expectation for this to be enhanced, both in the remainder of the funding period and beyond, offering theoretical contributions to the study of social networks, especially in respect of social capital development to support knowledge exchange.
Collaboration and networking: learning from DREaM and RIVALHazel Hall
Discusses the extent of networking and collaboration amongst library and information science researchers and practitioners who took part in the AHRC-funded Developing Research Excellence and Methods (DREaM) project in 2011/12, and the extent to which learning from this grant has influenced the delivery of the Royal Society of Edinburgh funded Research Impact and Value and Library and Information Science project in 2019/20.
Research into Practice case study 2: Library linked data implementations an...Hazel Hall
The research underlying this presentation explored the role that libraries play in the linked data context. Focusing on European national libraries and Scottish libraries, multiple data gathering methods and constant comparative analysis were applied in the study. Amongst the findings, a general lack of awareness within the library community of the Semantic Web and the implications of linked data was identified. At the same time, there is recognition that linked data augments the discoverability and enhances the interoperability of library data. The presentation will include recommendations for the application of the findings of this research in practice.
Catalysing research into practice from the ground upHazel Hall
David Stewart, CILIP President for 2019 and Regional Director of Health Library and Knowledge Services North, presents on his key presidential theme: the importance of evidence to underpin the difference that library services make. He provides an overview of CILIP’s plans for greater collaboration and co-ordination, and also shares details of work undertaken in NHS England. This includes (a) national research on return on investment, and (b) details of the Catalyst scheme in the North of England, which has been designed to develop librarian research capability and a ground-up, small-scale research programme.
Professor Hazel Hall introduces the second networking event of RIVAL - a collaborative network of Scotland-based Library and Information Science (LIS) researchers and practising library and information professionals interested in maximising the impact and value of library and information science research. The project, which runs in 2019 and 2020, is funded by the Royal Society of Edinburgh.
Research, Impact, Value and LIS = RIVAL.
Scotland's school library strategy: advocacy and impact by Martina McChrystalHazel Hall
Vibrant libraries, thriving schools: a national strategy for school libraries in Scotland 2018-2023 is Scotland’s school library strategy. By showcasing the impact an excellent school library service can deliver, the strategy is intended to be used to influence decision-making in respect of school library provision. Martina's presentation outlines about her involvement in the development of the strategy as Chair of the National School Library Strategy Advisory Group, the strategy’s role in advocacy, and its anticipated impact.
Getting research into action: issues, challenges, solutions by Dr Sarah MortonHazel Hall
Sarah Morton has worked across research, policy and practice for most of her career, and will draw on examples from different settings encountered over this time in her presentation. She is keen to interrogate our learning about effective evidence use from the last 20 years, and review how this can be supported from research and practice perspectives. She will present a vision for the effective use of evidence of all kinds to plan, develop and improve policy, practice, and services. As part of this she will explain some of the ways that she is currently developing tools and support for effective evidence use.
Professor Hazel Hall introduces RIVAL - a collaborative network of Scotland-based Library and Information Science (LIS) researchers and practising library and information professionals interested in maximising the impact and value of library and information science research. The project, which runs in 2019 and 2020, is funded by the Royal Society of Edinburgh. This is the first of the four networking events.
Research, Impact, Value and LIS = RIVAL.
Participatory Budgeting, São Paulo, BrazilHazel Hall
Summarises a research project on participatory budgeting in São Paulo, Brazil undertaken by Edinburgh Napier University researchers Dr Wegene Demeke and Dr Bruce Ryan, and supported by the Global Challenge Research Fund.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
Introduction to AI for Nonprofits with Tapp Network
A Knowledge Management implementation as a management innovation: the impact of an agent of change
1. Paper presented at Information: interactions and impact (i3) 2015, 23-26
June 2015, Aberdeen
By Louise Rasmussen and Professor Hazel Hall, Edinburgh Napier University
l.rasmussen@napier.ac.uk
h.hall@napier.ac.uk, @hazelh
A Knowledge Management
implementation as a management
innovation: the impact of an agent of
change
2. Key themes: Knowledge Management and
management innovation
• KM and innovation
– KM more usually discussed in term of a facilitator of innovation
– Here attention is focused on KM as a type of innovation in its own right
• ‘Management innovation’
– Term derives from innovation literature
– Refers to a new practice that
• is generated, or adopted (and often modified), from elsewhere
• is intended to further organisational goals
• has an impact on managerial work
– Here KM is conceived as a management innovation
3. What does detailed study of a
KM implementation tell us about
the process of adoption of a
management innovation?
What does detailed study of a
KM implementation tell us about
the process of adoption of a
management innovation?
4. What does detailed study of a
KM implementation tell us about
the process of adoption of a
management innovation…
What does detailed study of a
KM implementation tell us about
the process of adoption of a
management innovation…
… in a large, distributed, public
sector organisation that uses
task forces for the delivery and
management of its services?
… in a large, distributed, public
sector organisation that uses
task forces for the delivery and
management of its services?
5. Research completed to answer
this question
Research stages Materials and output
1. Literature review • KM and innovation literature
• 5 key models consolidated model of
adoption of management innovation
2. Longitudinal study of a KM
implementation within a large,
distributed, public sector
organisation staffed by task
forces
• Participant observation field notes
• 8732 documents and online files
• 4567 email threads
3. Data analysis • Detailed chronology of KM adoption 1995–
2008
4. Presentation of findings • Adaptation/extension of consolidated model
of adoption of management innovation
• Commentary on power of discourse
6. Research completed to answer
this question
Research stages Materials and output
1. Literature review • KM and innovation literature
• 5 key models consolidated model of
adoption of management innovation
2. Longitudinal study of a KM
implementation within a large,
distributed, public sector
organisation staffed by task
forces
• Participant observation field notes
• 8732 documents and online files
• 4567 email threads
3. Data analysis • Detailed chronology of KM adoption 1995–
2008
4. Presentation of findings • Adaptation/extension of consolidated model
of adoption of management innovation
• Commentary on power of discourse
7. Research completed to answer
this question
Research stages Materials and output
1. Literature review • KM and innovation literature
• 5 key models consolidated model of
adoption of management innovation
2. Longitudinal study of a KM
implementation within a large,
distributed, public sector
organisation staffed by task
forces
• Participant observation field notes
• 8732 documents and online files
• 4567 email threads
3. Data analysis • Detailed chronology of KM adoption 1995–
2008
4. Presentation of findings • Adaptation/extension of consolidated model
of adoption of management innovation
• Commentary on power of discourse
8. Research completed to answer
this question
Research stages Materials and output
1. Literature review • KM and innovation literature
• 5 key models consolidated model of
adoption of management innovation
2. Longitudinal study of a KM
implementation within a large,
distributed, public sector
organisation staffed by task
forces
• Participant observation field notes
• 8732 documents and online files
• 4567 email threads
3. Data analysis • Detailed chronology of KM adoption 1995–
2008
4. Presentation of findings • Adaptation/extension of consolidated model
of adoption of management innovation
• Commentary on power of discourse
9. What does the literature tell us
about the process of adoption of
a management innovation?
What does the literature tell us
about the process of adoption of
a management innovation?
10.
11. Don’t panic! This
can be explained
(and reformulated
as a consolidated
model)
Don’t panic! This
can be explained
(and reformulated
as a consolidated
model)
13. Although the vocabulary in
the models varies, there is
commonality in the
coverage of stages of
adoption in each model
Although the vocabulary in
the models varies, there is
commonality in the
coverage of stages of
adoption in each model
14. There are three phases in the
adoption of a management
innovation: (1) initiation; (2)
implementation; (3) outcomes
There are three phases in the
adoption of a management
innovation: (1) initiation; (2)
implementation; (3) outcomes
18. Phase Episode
1. Initiation (a) Agenda setting
(b) Knowledge/research
(c) Matching
(d) Persuasion
Between-phase decision point: adopt or reject
2. Implementation (a) Modification
(b) Operationalisation
(c) Clarification/confirmation
3. Outcomes (a) Routinisation
Between-episode decision point: continue
adoption or reject it
(b) Discontinuation
A consolidated model
drawn from the literature
19. Phase Episode
1. Initiation (a) Agenda setting
(b) Knowledge/research
(c) Matching
(d) Persuasion
Between-phase decision point: adopt or reject
2. Implementation (a) Modification
(b) Operationalisation
(c) Clarification/confirmation
3. Outcomes (a) Routinisation
Between-episode decision point: continue
adoption or reject it
(b) Discontinuation
A consolidated model
drawn from the literature
Opportunity to make contributions on:
•How management innovations are adopted (as opposed
to generated)
•The role of decision making in the process of adoption of
management innovations
•The role of task forces in the implementation of a
management innovation
•The development of a model of that adoption of
management innovation that takes into account a range of
factors including decision making
•The role of organisational discourse in supporting
organisational change agendas
Opportunity to make contributions on:
•How management innovations are adopted (as opposed
to generated)
•The role of decision making in the process of adoption of
management innovations
•The role of task forces in the implementation of a
management innovation
•The development of a model of that adoption of
management innovation that takes into account a range of
factors including decision making
•The role of organisational discourse in supporting
organisational change agendas
20. The empirical work
Research stages Materials and output
2. Longitudinal study of a KM
implementation within a large,
distributed, public sector
organisation staffed by task
forces
• Participant observation field notes
• 8732 documents and online files
• 4567 email threads
3. Data analysis • Detailed chronology of KM adoption 1995–
2008
This work led to the identification of phases and episodes of the KM implementation
Particular attention was paid to:
•Context (internal and external)
•Decision making (formal and informal)
•Task force operations: e.g. strategy, structure, recruitment, roles
•Discourse of the host organisation
This work led to the identification of phases and episodes of the KM implementation
Particular attention was paid to:
•Context (internal and external)
•Decision making (formal and informal)
•Task force operations: e.g. strategy, structure, recruitment, roles
•Discourse of the host organisation
21. Initiation episode Activities
(a) Agenda setting • Defining organisational problem to be adressed
• Setting the agenda for change
Between-episode decision point: considering alternatives; (a) and (b) are
recursive
(b) Knowledge/research • Gaining awareness of organisational
needs/problems
• Gaining awareness of management innovations
(through serendipity or planned research)
(c) Matching/selection • Selecting a management innovation that
matches/is compatible with agenda for change
• Planning organisational structures for delivery
• Anticipating enablers and barriers
(d) Persuasion/validation • Persuading staff to adopt management
innovation
• Seeking validation from internal and external
sources
The extended model: Phase 1
22. Implementation episode Activities
(a) Modification • Modifying organisational structures to
accommodate management innovation
or vice versa
(b) Operationalisation • Rolling out the management innovation
for the first time – as trial experiment or
in full
• Ad hoc implementation occurs as a
result of inadequate matching/selection
in Phase 1
(c) Clarification/confirmation • Clarifying, theorising and making sense
of management innovation in situ
• Seeking validation for continued
adoption
The extended model: Phase 2
23. Outcomes episode Activities
(a) Routinisation • Continuing the adoption so that the
management innovation becomes routine
and standard practice
(b) Discontinuation • Ceasing adoption due to disenchantment or
dissatisfaction with performance
• Replacing the management innovation
The extended model: Phase 3
This research only identified decision making relevant to elements of these
two episodes (routinisation and discontinuation) of the management
innovation, i.e. not the management innovation as a whole
This finding supports the suggestion that routinisation may take 10 years or
more (Milton, 2014)
This research only identified decision making relevant to elements of these
two episodes (routinisation and discontinuation) of the management
innovation, i.e. not the management innovation as a whole
This finding supports the suggestion that routinisation may take 10 years or
more (Milton, 2014)
25. The wider context: evident in analysis of
discourse and observation of behaviours
• Ambition for ‘One Network’
– Co-operation and collaboration
– Centralisation
– Consistency
– Resource sharing
• Reality of distributed fiefdoms
– Independent working
– Decentralisation
– Inconsistency
– Resource hoarding
26. Issues evident in matching/selection
episode (Phase 1)
KM: Ambition for ‘One
Network’
–‘One Network’ strategy
–Tools, e.g.
• intranet
• communities of practice
–Diagnostic processes, e.g.
• business analysis
• social capital analysis
• social network analysis
Staffing: local delivery and
fiefdom discourse
–Distributed Knowledge Analyst (KA)
roles
–KAs situated within a ‘Network
delivery’ structure
–KA job description referred to ‘local
delivery’ with ‘One Network’ parameters
–Different recruitment timescales,
contracts, grades, salary scales, job
titles, team names, competencies,
tasks, measures of performance…
27. Contributions of the study
• Detailed case study of a KM implementation in the public sector
• Greater understanding of the process of adoption of management
innovation, particularly with reference to:
– decision making
– the role of task forces
• Further evidence on the importance of context to any KM
implementation, in this case with specific reference to organisational
discourse
28. References
Birkinshaw, J., Hamel, G., & Mol, M.J. (2008). Management innovation. Advanced
Institute of Management Research Working Paper Series (021-July-2005).
Birkinshaw, J.M., & Mol, M.J. (2006). How management innovation happens. MIT
Sloan Management Review, 47(4), 81–88.
Milton, N. (2014). Global KM Survey: How long does it really take for KM to bed
in? Retrieved June 19 2015 from http://www.nickmilton.com/2014/08/how-
long-does-km-really-take-to-bed-in.html
Rogers, E. M. (2003). Diffusion of Innovations, (5th
ed.). London: Simon &
Schuster.
29. Paper presented at Information: interactions and impact (i3) 2015, 23-26
June 2015, Aberdeen
By Louise Rasmussen and Professor Hazel Hall, Edinburgh Napier University
l.rasmussen@napier.ac.uk
h.hall@napier.ac.uk, @hazelh
A Knowledge Management
implementation as a management
innovation: the impact of an agent of
change