The document introduces the concept of knowledge management over 6 chapters. Chapter 1 defines knowledge and differentiates it from data and information. Chapter 2 defines knowledge management as the conversion of tacit to explicit knowledge and its sharing within an organization. Chapter 3 discusses the history of knowledge management from the 1970s to 1990s. Chapter 4 covers the 4 elements of knowledge management: knowledge creation and capture, sharing and enrichment, storage and retrieval, and dissemination. Chapter 5 discusses how organizations can systematically manage knowledge using tools. Finally, Chapter 6 provides steps for properly implementing a knowledge management program that includes advocacy, training, and incentivizing a culture of sharing.

1. KNOWLEDGE
MANAGEMENT
HARISA MARDIANA

2. INTRODUCING TO KNOWLEDGE MANAGEMENT
OVERVIEW
6 Chapters for Knowledge management
1. The first chapter introduces the concept of knowledge as differentiated from
data and information.
2. The second chapter defines what knowledge management is by discussing the
four pillars of knowledge management.
3. The third chapter deals with the brief history of knowledge management, how
the discipline developed in the 1970s, 1980s and 1990s.

3. Continued….
4. The fourth chapter deals with the elements of knowledge management. It
provides an introduction to knowledge creation and capture, knowledge sharing
and enrichment, information storage and retrieval and knowledge dissemination.
5. The fifth chapter is about knowledge management tools. No attempt is made to
describe in detail the various technologies for document management,
developing and enterprise portal, preparing knowledge maps and sharing lessons
learned.

4. Continued…
6. The sixth and final chapter provides a simple, step-by-step guide towards the
implementation of knowledge management.  The purpose is not to enable the
reader to implement a knowledge management initiative, but to understand the
steps that may be taken by a knowledge management expert that his or her
organization may retain to implement a knowledge management initiative.

5. Chapter 1
Concept of Knowledge
What is knowledge?
Facts, information, and skills acquired by a person through experience or
education; the theoretical or practical understanding of a subject.
Conceptual
Progression from
Data to Knowledge

6. Type of Knowledge
Two types of knowledge
 tacit knowledge  store in people’s brain : study, experience  grow through
practice, trial and error. It is used intuitive, conjuncture,
subjective insight.
 Explicit knowledge  codified, verbalized, easy to transmit to other people,
for example: words, numbers, symbols
All of these are communicated.

7. CHAPTER 2
Defining Knowledge Management
The conversion of tacit knowledge into explicit knowledge and
sharing it within the organization.
Source: Benjamins, V.R.,

8. CHAPTER 3
History of Knowledge Management
1970s
• Peter Druckers and
Paul Strassman
• Peter Senge 
Learning
Organization
• Everett Rogers 
Diffusion and
Innovation
1980s
• KM is an
organizational asset
• More about KM
• Many are used in
organization.
1990s
• Becomes new
business
• Management
Consulting Firms
• Comes business
Journal
• KM is Brain Power
 Tom Stewart
Comes to generation of
management
1st Generation 
limited to Concept
knowledge Cycle
2nd Generation 
focus on process
management (use
lifecycle of knowledge

9. CHAPTER 4
Elements of Knowledge Management
4 Elements of Knowledge Management
1. knowledge creation and capture  produce interaction
2. Knowledge sharing and enrichment  refined and enriched
3. information storage and retrieval  readily accessible to others
4. Knowledge dissemination  the development impact of knowledge will
remain limited

10. Knowledge Management is…..

11. CHAPTER 5
Knowledge Management Tools
All organizations deal with knowledge in their daily
operation. However, only a few have a systematic and
formal way of dealing with knowledge. The majority of
organizations rely on individuals and ad hoc processes.
The consequence of this is that when people leave the
organization, they take their knowledge with them
resulting in the loss of valuable organizational assets and
resources.

12. Continued…
Systematic management of knowledge:
A. get a better insight on how the organization works.
B. reduce the time and effort in searching for information and
documents.
C. avoid repetition of errors and unnecessary duplication of work.
D. Reduce the response time to questions that are asked frequently.
E. Improve the quality and speed of making important decisions.

13. CHAPTER 6
Implementation of Knowledge Management
To executed and implemented of knowledge
management should be in a proper manner, because
knowledge management is expected to create a more
collaborative environment, cut down on duplication of
effort and encourage knowledge sharing. In the process,
there will be considerable savings in terms of time and
money.

14. Continued…
 The programs must include, among others, advocacy, communications,
training, policies and procedures, and incentives. Also, knowledge
proficiencies, a comprehensive measurement system, and the creation of
an organizational team to lead and support the knowledge management
effort.
 The leadership of an organization must be combined with a culture based
on sharing. From an economic point of view, knowledge management
should be considered not as expenditure but as an investment in the
efficiency and competitiveness of an organization.

15. Way of Presentation
 Should be clear and fine.
 Use your passionate to make the audiences understand very well.
 Do NOT get worry about score or judgment. Should you considerate yourself
with good manner.
 Understand your presentation.
 Give set of example and do not hurry.
 Good luck, you know yourself better than other people think about you!!