The document discusses improving employee engagement through maximizing learning investments. It recommends measuring and improving engagement through programs that affect onboarding effectiveness, learning program effectiveness, and talent mobility. Integrating learning systems with hiring, onboarding, performance management, and succession planning can close competency gaps and increase engagement. Case studies show how learning systems improved engagement at global companies by streamlining processes and increasing satisfaction.

1. Improve Employee Engagement by Maximizing Your Learning Investment You can listen to today’s webinar using your computer’s speakers or you may dial into the teleconference. If you would like to join the teleconference, please dial 1.866.469.3239 and enter access code 668019 038. You will be on music hold until the seminar begins. #CLOwebinars

2. Improve Employee Engagement by Maximizing Your Learning Investment Speaker:Stephan Millard Director Product Marketing SumTotal Systems, Inc. Moderator: Kellye Whitney Managing Editor Chief Learning Officer magazine #CLOwebinars

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11. Improve Employee Engagement by Maximizing Your Learning Investment Kellye Whitney Managing Editor Chief Learning Officer magazine #CLOwebinars

12. Improving Employee Engagement by Maximizing Your Learning Investment March 10th, 2011 Stephan Millard Product Marketing Director SumTotal Systems

13. Agenda Employee engagement has executive visibility and effects business outcomes Tips to measuring & improving employee engagement How does learning effect the programs which can improve employee engagement? From learning systems to improving employee engagement Getting under the hood – understanding the mechanics

14. Number One Priority for HR Leaders 2010 State of Global People Management

15. Employee Engagement Has Executive Visibility

16. Employee Engagement Has Executive Visibility

17. 7% Level 4: Strategic Talent Management Fully integrated processes and systems used to make business decisions; talent mgmt. is business-driven 20% Level 3: Integrated Talent Management Heavy focus on connecting systems and processes; single person / team responsible for talent initiatives 45% Level 2: Standardized Talent Processes Talent processes are consistent and tailorable, with some integration; several systems connected through manual processes Bersin: Talent Management Maturity Model 28% Level1: Siloed HR Processes Individual HR processes or “silos”; may have systems in place but not connected Bersin & Associates, 2010 As companies move up the maturity ladder, they have lower turnover, greater employee engagement and greater success in nearly every talent area.

18. Greater Maturity = Higher Return Rate

19. Employee Effectiveness: Changing Business Outcomes

20. Overall Process To Improve Engagement

21. Programs That Effect Employee Engagement

22. Implementing On-Boarding Effectiveness

23. Implementing Learning Program Effectiveness

24. Implementing Talent Mobility

25. Integrating Learning & Hiring for Improved On-Boarding Effectiveness Talent Portal Employee Tasks Create specific new-hire activities to improve the process of acculturation Target content & activities to new hires Tie learning activities to job competencies & job descriptions for better targeting Tasks portlets can show learning activities to complete Hiring / On-Boarding Learning Management Targeting Learners Activities Resources Competency Library Job Descriptions Job Specific Competencies Job Descriptions Core Competencies Leadership Competencies

27. Elements of current LMS home page (including News) available as widgets on unified home pageSingle portal where employees can see all their new-hire tasks

29. Create targeting rules to assign activities correctly

30. Tie learning activities to job competencies & job descriptions for better targeted

31. Talent portlet will show learning activities to completePerformance / Succession / Development Learning Management Targeting Learners Activities Resources Competency Library Job Descriptions Job Specific Competencies Job Descriptions Core Competencies Leadership Competencies

35. Employee commitment & loyalty

36. Talent mobility across multiple divisions

38. Communicated and promoted the application

41. Greater global talent mobility

44. Learning Management

45. Performance Management

46. Recruiting & Hiring

47. Succession Planning“Only vendor that had everything we needed”

50. Emphasis on communication, training, and change management

52. Comprehensive solution at a reasonable price

54. Improved employee engagement and reduced training costs via integrated learning and e-learning delivery

56. Learning Management

57. Performance Management

58. Succession Planning

59. Workforce Analytics“Mature suite of products that are fully integrated”

61. 98% Customer Retention

62. 20+ years of Domain Experience

63. Rapidly Scalable Global Infrastructure

64. Profitable with Consistent Growth

65. Significant Financial Backing

66. Long-standing Global Customer Community

67. Offices in US, Europe, India, China, Japan, & Australia

69. 4+ Years in the Leader’s Quadrant (Gartner)Gartner Magic Quadrant for Corporate Learning Systems Rated “Visionary”(Gartner EPM MQ)“…well-suited for global organizations seeking best-in-class…functionality” Highest Rated Overall (Bersin TM Systems) “…best-suited to support the needs of large, multinational organizations that are seeking a well-integrated and global solution” Highest Rated Overall(Ventana Total Compensation)“The top supplier, based on the weighted factoring of the seven product and customer assurance categories…” Highest Rated in Product Offering (Forrester TM)“...among the leaders for integrated performance & compensation solutions” Highest Score Among All Vendors (Forrester)Forrester Wave for Enterprise Learning Suites” Highest Rated Overall (AMR Strategic HCM)“...the broadest and most mature application suite in the strategic HCM specialist space” Most Innovative - Recognized as Leader by Analysts

70. Summary Employee engagement has executive visibility and effects business outcomes Understand what and how you want to measure / execute an employee engagement program learning & talent management impact all the factors that can improve employee engagement Your learning investment can provide an effective solution to improve employee engagement The mechanics are about an integrated solution

71. Questions & Answers Visit us at www.sumtotalsystems.com and through these social channels: @SumtotalSystems http://www.linkedin.com/groups?home=&gid=45382 http://www.facebook.com/SumTotal.Systems

72. Join Our Next CLO Webinar Virtual Learning Environments: Trends & Insights Thursday, March 17, 2011 CLO Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register at www.clomedia.com/events Join the CLO Network: http://network.clomedia.com/ #CLOwebinars