Knowledge Management at Infosys and Unisys A comparison

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Knowledge Management at Infosys and Unisys A comparison

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Knowledge Management at Infosys and Unisys A comparison

  1. 1. Knowledge Management at Infosys and UnisysA comparison byNikesh. N<br />
  2. 2. Company background: Infosys<br />Infosys<br />consulting and software services organization headquartered in Bangalore<br />Founded in 1981<br />1, 00,000 employees in over 50 offices worldwide.<br />Unisys<br />Global IT services and solution company<br />Serves primarily in six verticals like financial services, public sector, communications, transportation, commercial and media. Also manufactures high end servers<br />37000 + employees to serve the clients of more than 100+ countries<br />
  3. 3. KM initiatives at Infosys<br />Education and Research Department in the year 1991<br />A fully fledged KM program began in 1999 with the launch of Kshop<br />Important features <br />Learn once, use any where<br />KM maturity model<br />Incentive scheme- Knowledge currency unit.<br />
  4. 4. KM initiatives at Unisys<br />centrally lead but de-centrally energized initiative<br />A formal initiative was launched in August of 2000<br />special focus on 11 critical success factors <br />Architecturally, this is facilitated via the knowledge.NET portal ‘Ask Knowledge’- NET expertise location management application.<br />More than 75 communities of knowledge are operational. <br />
  5. 5. Analysis and Comparison of Knowledge Management framework at Infosys & Unisys<br />Both Infosys and Unisys are having units all over the world, and thousands of employees from different countries and cultures are working<br />Both companies have developed robust Knowledge Management system for taping both explicit and tacit knowledge needed to full-fill their business objectives and smooth flow of information within the organization and from outside environment. <br />Implementation strategies adopted by the two organizations are different in some aspects and similar in some other aspects. <br />
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  8. 8. Comparison based on 8Cs frame work<br />
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  17. 17. Findings<br />Key features of KM frame work in Infosys are as follows<br />A K M team in the learning Unit<br />Decentralized Architecture<br />Incremental Scope<br />Content first, then collaboration<br />Voluntary participation<br />An in-house solution<br />
  18. 18. Key feature of KM frame work at Unisys<br />Centrally lead, but decentrally energized initiative<br />Based on critical success factors identified<br />Knowledge communities are initiated by an expert committee appointed by the Management <br />KM@Unisys ( an introductory course ) by Unisys University<br />
  19. 19. KM system: similarities<br />Similarities<br />Vision and Objectives aims for customer satisfaction<br />Adequate technology backups & 24 x 7 access to all<br />Measures to build Knowledge culture and capacity<br />Introductory courses<br />Cooperation with outside world like academic communities<br />
  20. 20. Contrasts<br />Strategy<br />Infosys follows KMM- Knowledge Management Maturity Model<br />Unisys identified some critical success factors to be followed for the building of KM system. They have strategized these initiatives through centrally lead, but de-centrally energised framework. <br />Knowledge communities<br />Infosys allows making of communities by interested group employees<br />But in Unisys, communities are centrally formed by expert group specifically set up for this purpose. 70 + officially chartered knowledge communities are set up.<br />
  21. 21. Conclusion<br />Both Infosys and Unisys have recognized the importance of proper Knowledge Management System and implemented using proper strategies suitable for their environment. <br />From the survey results it is evident that almost all employees of the both organization have understood the value of KM to the organization and the individuals. <br />Both companies have won international awards for setting up and running efficient KM system in respective companies.<br />Both companies are trying to incorporate latest trend in KM research and development by setting up separate KM research team in respective companies.<br />
  22. 22. References<br />http://www.icmrindia.org/casestudies/catalogue/IT%20and%20Systems/ITSY055.htm ( (Infosys Knowledge Management Initiatives )<br />www.indianmba.com/Faculty_Column/FC724/fc724.html (Pedagogies of Knowledge Management at Infosys)<br />http://www.iirusa.com/upload/wysiwyg/M1947/Online%20Docs/IIR_M947_Rehmet.pdf (Unisys frame work for Knowledge Management)<br />

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