Paper presented at SIS 2012 Conference held at NIT Silchar organised by Dr. K C Satpathy

1. Strategy for implementation of
effective Knowledge management in
Libraries
Ms. Krishnamati Singha
Dr. A. Barman
&
Ms. Gouri Singha

2. 1. KM
1. Knowledge is human intellectual asset which is explicit and implicit in nature.
2. KM is comprehensive activity that manages information and knowledge that supports:
- Knowledge acquisition and accumulation
- Knowledge creation: R& D, wring books and articles etc.
- Knowledge packaging: publishing, editing, design work
- Knowledge auditing, finance for knowledge
- Knowledge storage/ archive, disseminations and distribution
- Knowledge sharing and utilization of present knowledge for creation of new knowledge accompanying ICT.
3. Effective KM empower the organizations to sustain competitive advantage by enabling them to focus on
accepting/acquiring, sorting, dissemination, retrieve and utilization knowledge of problem solving, dynamic learning and
decision making process.
4. Hybrid KM incorporates people, ICT and Organization process as the diagram below:
People
1) work team
2) Learning team
3) Cultural change
4) Communication of practice
5) Motivation , trust, reward
Technology (IT
infrastructure) Organizational Process
1) knowledge capture/
1) Knowledge repositories acquisition/creation
2) Collaborative portal 2) Knowledge
3) Knowledge portal codification
4) E- 3) Knowledge
mail, video, communicati dissemination/transfer
on tools etc, 4) knowledge utilization
5) Data mining, decision in optimum/ sharing
tools etc.... 5) Knowledge innovation
6) Strategy- guidelines-
standards etc...

3. The knowledge management value chain
“Effective knowledge management is 80 percent managerial and
organizational, and 20 percent technology”.

4. Why KM is necessary in organizations
•It creates exponential benefits from the knowledge as people learn from it.
•It has got a positive impact on business process/organizational process.
•It enables the organization for responding quickly to the customers or
users, helping to create new products/services, new business trends, new
technologies.
•It builds cohesive bondage between knowledge workers and management
and facilitates cooperation in handling time-sensitive tasks.
• It builds better sensitivity to “brain drain”.
•It ensures successful partnering and core competencies with
suppliers, vendors, customers, and other constituents
•It shortens the learning curve, facilitates sharing of knowledge and quickly
enables less-trained brokers to achieve higher performance levels.
•It enhances employee problem-solving capacity by providing access to
complied subject, customer-reference and resource files available either
directly through the system or from the CD-ROMS available to all offices.

5. Strategy for implementation of KM
The four phase comprising 10 steps of KM road map comprise:
Phase I - Infrastructural evaluation
•Analyze the existing infrastructure
•Align KM and business strategy
Phase II - KM system, design and development
•Design the KM infrastructure
•Audit existing knowledge assets and systems
•Design the KM team
•Create the KM system blueprint
•Development of KM system
Phase III - System deployment
•Deploy, using the result-driven incremental methodology
•Manage change, culture and reward structures
Phase IV – Evaluate performance, measure ROI, and incrementally
refine the KMS

6. The role of KM in the libraries

7. Success factors for effective role of KM in libraries
• Top management support – a CEO who recognizes the value of knowledge and who actively supports the
knowledge team in its work.
• A knowledge leader or champion – someone who actively drives the knowledge agenda forward, creates
enthusiasm and commitment.
• A compelling vision and architecture – frameworks that drive the agenda forward.
• Librarian’s full knowledge about the source of new knowledge and information. Effective information and
knowledge management processes. IRM (Information Resources Management) appreciation techniques through
information audit could make strong contribution in this direction.
• Develop a better understanding and closer relationship with end – user.
• HRM – Implication of information professionals. The implications for information professional can articulate the
value added information management that can bring to organization and its contribution to the bottom line.
• Librarian / information professionals must develop closer partnerships with knowledge championships in the
organization.
• Information professionals must be an active internet/intranet user, to use email as a primary means of
communication, full knowledge about the data mining, software’s etc.
• To seek out the best practices, information professionals can do this by benchmarking library activities with other
institute externally.
• Training or re-engineering the library professionals about the new knowledge / information, about the technology
and curriculum etc in the digital environment.
• Innovative / proactive decision for incorporation of knowledge source, accumulation, archival, dissemination and
sharing of knowledge.
• Re-evaluate the organization’s/business model and pricing strategy.
• Vision/ strategy of modern library in digital environment.
• To develop hybrid library, by integrating ICT with human augmentation for providing services like automatic email
subject matter experts, online videoconferencing and knowledge networking etc

8. Conclusion
• Knowledge is a human an intellectual assets or capital. Knowledge management is
the management of human knowledge. Effective KM empowers the organizations
to sustain competitive advantage by enabling them to focus on
accepting/acquiring, sorting, dissemination, retrieve and utilizing knowledge of
problem solving, dynamic learning and decision making process. But KM is not a
simple thing as we think so. It is a complex activity that needs concrete plan and
has to go through 4 phases including 10-steps of KM road-map through
strategizing, designing, developing, and implementation keeping in view
organization culture, objectives, mission and vision.
• Library acts as the power house of knowledge which is under collaborative
pressures from both external and internal. Proactive library has to synergies KM
integrating ICT as the strategic tool for empowering value-added service to end-
users. But implementation of KM in libraries depends upon certain factors like the
organization, HRM, infrastructure, environment, innovative thoughts, adoption of
new technology. As the trend is changing according to
user, information, technology, library has to integrate KM systems sub-siding all the
negative factors to build up a competitive advantage.