3. The process of systematically and actively
managing and leveraging the stores of
knowledge in an organization is called
knowledge management.
It is the process of transforming
information and intellectual assets into
enduring value.
Knowledge Management -
definition
4. “Knowledge Management is the discipline of
enabling individuals, teams and entire
organizations to collectively and
systematically capture, store, create,
share and apply knowledge, to better
achieve their objectives.”
Knowledge Management -
definition
5. The way we Create Knowledge;
Knowledge is the only assets that grows with use
What is Knowledge Management
6. The way we Store Knowledge;
Computers
Paper
Books
In Our Heads
What is Knowledge Management
7. The way we Share Knowledge;
Learning
Story Telling
Mentoring
Communities of Practice
What is Knowledge Management
8. Vendor Created
Document Management Systems
What is NOT Knowledge
Management
10. Computers have allowed the increasing
ease of document creation, sharing and
storage – yet is that always a good thing?
◦ 85% of Documents are never retrieved
◦ 50% of Documents are duplicates
◦ 60% of Documents are obsolete
KM and Documents
11. 20% of
our documents account for
80% of
the our core business
Example: SP Case Scripts
20/80 Rule