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Knowledge management and knowledge workers in the digital era challenges and issues


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Paper presented at SIS 2012 Conference held at NIT Silchar organised by Dr. K C Satpathy

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Knowledge management and knowledge workers in the digital era challenges and issues

  1. 1. Knowledge management and KnowledgeWorkers in the Digital Era: Challengesand IssuesPresented by:Sehnara B. ChoudhuryDept. of Library and Information ScienceAssam University, Silchar
  2. 2. Introduction In the present information and knowledge era, knowledge has become a key resource. Faced with competition and increasingly dynamic environments, organizations are beginning to realize that there is a vast and largely untapped asset diffused around in the organization – knowledge
  3. 3. What is Knowledge Information is all about knowing that occurred or happened. Information becomes knowledge once it is processed in the mined of an individual. Knowledge is information interchange with experiences, reflected upon and interpreted in a particular context. Knowledge is all about acquiring information and utilising it in a similarly placed situation so that latest action gives value addition over the earlier action.
  4. 4. Focus on Knowledge Strategic use of Knowledge Nurture knowledge workers Quality of people (knowledge workers). Generating new knowledge & accessing valuable knowledge from outside sources. Using accessible knowledge in decision making. Embedding knowledge in processes, products and/ or services. Representing knowledge in documents, databases, and software. Transferring existing knowledge into other parts of the organisation.
  5. 5. Radical Transformation Knowledge is vital for growth and survival Continuous innovation is impossible without knowledge assets. Nothing but knowledge can generate originality of service. It needs knowledge to leverage all organisational capabilities. Knowledge is the only core competence for coping with challenge and change.
  6. 6. Knowledge management (KM) A systematic and integrated coordination of organisation-wide activities of acquiring, creating, storing, sharing, dissemination, developing and deploying knowledge by individuals and groups in pursuit of organisational goals. KM is essentially about getting the right knowledge to the right person at the time. Knowledge Management is all about management of intangibles to deliver tangible results.
  8. 8. Need for Knowledge Management• Creating and populating a repository of in-house knowledge• Valuation of Knowledge• Facilitating the transfer of knowledge• Creating a knowledge sharing environment• Building an organisational culture focused on innovation and knowledge creation
  9. 9. Impact of Information and Communication Technology Seamless access within organization and globally; Scholarly communication made easier and global; Virtual team research and discussion forum; and Digital library products and services.
  10. 10. The Challenges and IssuesChanging senario Worldwide shift to information economy to knowledge economy Rapid growth in knowledge and information-intensive product and services. Manual production workers being substituted/ replaced by information/ Knowledge workers The significant impact of the rapidly evolving ICTs on enterprises. Challenges Multiple formats of information Changing user needs Organisational structures Changing role of librarians
  11. 11. Role of Librarians/Information Professionals Historically the librarians/information professional have been knowledge managers. They have information content domain expertise, as well as knowledge and expertise in knowledge transfer. Enhance transferable skills including information retrieval and information fluency skills. Access to electronic resources for on-campus and remote users, internal and remote database support, library’s digital content management system, e.g. resource discovery tools (link resolver, meta-data & federated search services).
  12. 12. Preparing Knowledge workersof the Digital Era The required paradigm shift is for librarians/information professional to become facilitators/content managers of institutional communities of practice, as well as identified processes/services: create knowledge repositories, portals, “hubs” of information in identified areas of institutional processes to enhance quality and efficiency. engage in knowledge networks and discussions.LIS professional need to: expand their horizon and their potential clientele, and extend interaction and collaboration-across discipline and user groups of different interests and service requirements.
  13. 13. Conclusion KM is introduced to help an organization of whatever nature to create, share, and use knowledge effectively. In the digital era Knowledge workers attempt to meet the information overload problem by analyzing, filtering, selecting and synthesizing products in which the information is maximally relevant, organized and available for users. So, KM will be very important, knowledge has crossed the boundaries as the concept library without walls become popular and so online databases, OPAC, web server and browsers, etc tools are important to satisfy the diverse information need of the clientele.
  14. 14. THANK YOU