Knowledge management is the process of enabling the resource of knowledge within an organization. It connects strategies and practices used to create and represent insights and experiences. Knowledge management systematically manages an organization's knowledge assets to create value. It involves a collection of information and technologies used to facilitate the organization and distribution of knowledge among employees. There are different levels of knowledge, including explicit knowledge that can be shared, tacit knowledge that remains within individuals, and potential knowledge that is hidden but can be retrieved when needed. The importance of knowledge management includes employee awareness, adapting to change, improved decision making, knowledge transfer, and achieving goals.