Employee engagement is about organization actions that are consistent with the organization's values.

1. IMPORTANCE OF EMPLOYEE ENGAGEMENT
PRESENTED BY: SUMA HAREGOPPA VENKATAGIRI

2. WHAT IS EMPLOYEE ENGAGEMENT FOR AN EMPLOYER?
 Improved Business Outcomes
 Employees feel pride and loyal working in the organization
 Drawing employees knowledge and ideas to improve products and
services, and be innovative about how they work
 Drawing out a deeper commitment from the employees

3. EMPLOYEE ENGAGEMENT DRIVERS
• Work of action
• Sense of accomplishment
• Resources
• Processes
• Pay
• Benefits
• Recognition
• Career opportunities
• Training and
Development
• Senior Leadership
• Managers
• Colleagues
• Valuing people
• Customers
• Policies & practices
• Performance
management
• Brand alignment
• Company reputation
• Diversity
• Physical work environment
• Work-life balance

4. CALCULATIONS
 ENPS = (# of promoters - # of detractors) / total # of respondents
(ENPS: Net Promoter Score)
Example: If you ask every employee ‘How likely are you to
recommend this company as a place to work?
Calculate: Scale from 0-10
 0- suggesting that they would warn people away
 10- they would tell everyone they know to apply immediately
 (0-6- indicate detractors), (7-8- passives), (9-10 promoters)

5. AFFECTS ON FINANCIAL PERFORMANCE AND RETENTION

6. EMPLOYEE ENGAGEMENT METRICS
 Recognition
 Feedback
 Happiness
 Personal Growth
 Satisfaction
 Wellness
 Ambassadorship
 Relationship with Managers
 Relationship with Colleagues
 Company Alignment

7. USEFULNESS

8. LIMITATIONS
 Employees very much focused on their own position, little sense for bigger
picture
 Lack of understanding employees perceptions regarding the organizations
strategy and its communication effects
 Negative publicity

9. IMPACTS
 Top policies are revealed
 Difficult to match the IQ level
 Security is at a greater risk
 Providing them training – disengagement costs money
 Message might turn into rumor sometimes (very fast)
 Chaos and uncertainty increases

10. OPPORTUNITIES
 Increased productivity = Increased profitability
 Treat employees with respect
 Let employees be themselves
 Consistent implementation of one-to-one reviews
 Review of career progression criteria
 Easy process to recruit and retain employees- improving brand image
 Group synergies/ sharing knowledge
 Flat management structure
 Competitive rates of pay

11. STATISTICS THAT PROVE EMPLOYEE ENGAGEMENT IS IMPORTANT
It costs up to $150,000 to replace a good employee
Highly engaged employees achieve
twice the annual net income of
organizations without
Customer
retention rates
are 18% higher
on average when
employees are
highly engaged
Employee
disengagement
costs more than
$500 billion per
year to the US
economy
Highly engaged workers are 2X more
likely to be top performers
Only 13% of
employees are
engaged
worldwide
Engaged
employees take
less sick days
(2.69 vs 6.19)
Only 35% of US
managers are
engaged in their
jobs
Managers
account for 70%
of the variance
in employee
engagement
scores
69% of
employees
report
engagement is a
problem in their
organization

12. THANK YOU

13. REFERENCES
 http://www.humanresourcestoday.com/employee-engagement/&source=highground?open-article-
id=4850004&article-title=defining-employee-engagement-and-initiating-change&blog-
domain=highground.com&blog-title=highground
 http://www.jff.org/sites/default/files/publications/NFWS_EmployerEngagement_011111.pdf
 https://www.findmyshift.com/us/blog/the-best-metrics-for-getting-started-with-employee-engagement
 http://www.nationalskillscoalition.org/news/blog/employer-engagement-is-critical-to-effective-
workforce-programs
 https://www2.deloitte.com/us/en/pages/human-capital/solutions/improve-employee-engagement-with-
engagepath.html?id=us:2ps:3gl:eplaunch:awa:cons:102416:emplbmm:kwd-
21659804743:%2Bemployee%20%2Bengagement&gclid=CjwKEAiAjIbBBRCitNvJ1o257WESJADpoUt0N
Wms8SqpbzXDbICwq3ZKToyPUNs3AWShC-we7nIoaBoCOP7w_wcB
 https://www.officevibe.com/employee-engagement-solution/guide