Linh Ninh Nguyet Bao has over 5 years of experience in hospitality and customer service roles including as a guest service agent, porter, concierge, chef assistant, bartender, and cashier. She is fluent in English and Vietnamese with knowledge of Mandarin Chinese. Currently pursuing a Bachelor of Business in Hotel and Resort Management, she has strong communication, teamwork, and computer skills including Micros and Opera systems. References available upon request.

1. Linh Ninh Nguyet Bao
1 Chambers Road, Leura, NSW, 2780
Cell 0404959948
NguyetBaoLinh.NINH@bluemountains.edu.au
RSA NSW.
Full time available
English and Vietnamese
Professional Experience
Guest ServiceAgent/ Porter/ Concierge, Blue Mountains International Hotel
Management School, Australia
July 2015-current
• Developed teamwork skills
• Check in and check out guests in a professional way of five star hotel
• Update room status and communicate with departments through Opera
• Up sale
• Established five star hotel’s standard of room attendant
Chef Assistant/ Food and Beverage Attendant/ Bartender, Blue Mountains
International Hotel Management School, Australia
April 2015- June 2015
• Developed teamwork skills
• Cooking’s knowledge
• Learned about wine, cocktail, beer, tea, and coffee
• Serving fine dining
• Interacted with different cultures
Cashier/Seller/Stock Control, Cherry De Pon Yogurt, United States of America
March 2011- October 2012
• Managed the entire stores operations in absence of team leader; multitasking
• Created welcoming environment, ensured clean storefront; built positive relationships
with customers
• Completed inventory checks; developed store promotions

2. Overview
 Experience collaborating in team environments
 Customer service in retail setting
 Strong communication skills
 Experience POS and Opera system
 Fluent in English and Vietnamese, knowledge of Mandarin Chinese
Education
Bachelor of Business Hotel and Resort Management
Blue Mountains International Hotel Management School, Leura, NSW, April, 2015 – current
Bachelor of Arts in Management/General Business
Eastern Washington University, Bellevue, WA, December 2014
Associate of Arts
Seattle Central Community College, Seattle, WA, August, 2012
Academic Project
Strategic Management Project for DK Wood Art Studio
After analyzing the business’s situation, my group came up with the forecast of sales and
trends, and we advised the business with the most effective and efficient strategies.
Operations Management Audit for Local Business
After analyzing the factors that affected the business’s revenue and the business’s current
ability, my group provided the owner some new strategies such as improving the layouts,
developing stronger marketing tools, and moving to better exposed location with
reasonable cost.
Languages
• English-fluent
• Vietnamese-fluent
ComputerSkills
• Micros
• Opera
• Excel
• Word
• Power point

3. Volunteer Activities
Starlight Fundraising Event at Western Sydney Hotel, Sydney, NSW
August 2015
 Banquet
TA volunteer at Lo Duc Vietnamese Language School, Seattle, WA
April 2014- December 2014
• Teaching Vietnamese (speaking, writing, and reading)
Personal Reference
Tom Frawley- Manager Restaurant, Catering and Events at BMIHMS (AUS)
Phone: +61 2 4780 1600
Mobile: 0417 719 009
Email: Tom.Frawley@bluemountains.edu.au
Mindy Moore- Food and Beverage Trainer at BMIHMS (AUS)
Mobile: 0459 629 277
Email: mindym530@gmail.com
Isabella Nguyen- team leader at Cherry de Pon (U.S): 425-829-7316