Stephen Hagan has over 22 years of experience in customer service and call center roles. He currently works at Trase Miller Technologies providing support to travel partners and agents on American Airlines and Southwest vacation programs. Hagan has consistently met sales and quality assurance goals and provided mentorship and leadership. He is looking for a new challenging opportunity utilizing his skills in customer service, sales, leadership and organization.

1. STEPHEN PAUL HAGAN
11421 S 4240 Rd. Chelsea, Ok. 74016 Phone:918-809-3260 Email:kryptoismydog@yahoo.com
OBJECTIVE Highly experienced travel and customer service professional with 22 years of call
center experience.I am looking for a challenging and rewarding new opportunity
where I can contribute in areas of customer service, leadership, sales and
organization.
SUMMARY OF
QUALIFICATIONS
Vacation and travel expert specialized working with multiple technological platforms
including multitasking in several reservation and communication windows utilizing
multiple monitors.
● Proven excellent interpersonal performance through leadership and
mentor-ship programs
● Employee of the Month April 2003, Million Dollar Sales 2001,2002 and
2016
● Expert internal and external customer service communication and problem
solving skills
EXPERIENCE Trase Miller Technologies, Tulsa Ok. 1994 to Present
Call Center Support
● Provide support to peers, travel agents, travel partners, tour operators, and
other departments throughout American Airlines Vacations, AA.com, prior
Southwest Vacations and Air-Tran programs
● Succesfully support and assist in training new hires for the new reservation
center in Phoenix
● Continue to provide support to new agents and supervisors alike during
transition
● Consistently meet sales goals of $1M annually
● Consistently meet Quality Assurance goals of 98.13% monthly
● Provided services for personal VIP travel agent accounts on specialized
desk
Venture Department Stores 1993 to 1994
Retail (store closed)
● Balance register, set up ads in all departments and assist customers.
Long John Silvers 1986 to 1993
Assistant Manager
● Proven successful through promotion from Crew to Assistant Manager
● Develop and manage staff schedules
● Daily Inventory
● Support employees and customers in any capacity daily
● Responsible for company bank transactions and balancing ledger
EDUCATION Connors State College, Warner/Muskogee Ok. 1992
Completed one year of college to work toward a degree in Business including
Business Math, and Economics.
Muskogee High School 1986
Graduated with honors, perfect attendance.
COMPUTER
SKILLS
Microsft Office Suite, Sabre, Switchfly, Call Copy, Jostle, Google Business
Applications, Internet, Paylocity, Avaya