Kelvin Cochrane has 15 years of customer service experience and 6 years of management experience. He seeks a team management or customer service position focused on customer care and team leadership. His background includes roles in retail photography, music instruction, guitar and violin sales, banking customer service, and freelance journalism.

1. KELVIN COCHRANE
215-581-7469 | Kelvin.Cochrane11@gmail.com
PROFESSIONAL EXPERIENCE
EDUCATION / TRAINING
OBJECTIVE
HIGHLIGHTS OF QUALIFICATIONS
• Fifteen years Customer Service experience
• Six years Management experience
• High level of enthusiam for each customer’s comfort and satisfaction
• Excellent skills in building rapport with clients and team members.
• Able to see the big picture, delegate effectively, and motivate team members to achieve
on-time project completion
• Experienced in performance (public speaking, vocals, guitar), and Event Organization
Team Managment / Customer Service position with a focus on Team Leadership and Customer Care
Customer Service Manager
Photolounge | Philadelphia, PA
• Managed team of Photo Technicians & Customer Service
Associates at main store and satellite kiosk location
• Provided a superior experience for every customer in a
fast paced retail environment
• Handled sensitive, personal and irreplacable materials
and data with a focus on care, safety, comfort and privacy
• Executed, with close attention to detail, a wide range of
individually tailored customer orders
• Carried out store management duties, stock & appearance,
balancing & closing out the fiscal day
Aug 2013 - Sept 2015
Freelance Journalist, 2008
Lake Country Life | Marble Falls, TX
• Music columnist & contributor
2008
Guitar Sales Representative
Guitar Center | Cherry Hill, NJ
• Advised and guided customers in the purchase of guitars
• Carried out stock, appearance, and inventory duties
Aug 2012 - Aug 2013
Pre-K Music Instructor
Music Training Center | Marlton, NJ
• Led children aged birth to 3 years
and their care givers in song and movement
• Led promotional events to raise awareness of MTC classes
July 2012 - Aug 2013
Shop Manager
David Michie Violins | Philadelphia, PA
• First point of customer contact: phone, in-person &email
• Shop management: stock, shipping & handling
• Violin, viola & cello maintenance, repair & set-up work
Oct 2006 - June 2010
Assistant
Perry’s Guitars | Glen Cove, NY
• Catalogued, appraised & documented the single
largest vintage guitar collection in the world
• Coordinated the process of weighing, photographing,
describing & appraising over 1,500 guitars
Oct 2006 - Nov 2006
Account Manager
Virgin One Account | Norwich, England
• Specialized in handling accounts with financial difficulty
• Member of award winning customer service team
Sept 2001 - Apr 2003
Customer Service Representative
First National Bank | Norwich, England
• Customer relations
• Administrative tasks & data input
2000 - 2001
Administrative Assistant
Vintage Instruments | Philadelphia, PA
• First point of customer contact: phone, in-person &email
• Processed online orders, coordinated instruments & sales,
insurance appraisals, approval forms & invoices
May 2005 - July 2006
Music Together Teacher Training | Princeton, NJ
• Training in Music Together’s approach to teaching music
to children ages birth through seven
2009
The Open University | Cambridge, England
• Completed one year of correspondence coursework
in Music Theory, Elements & Composition
2002-2003
Isle of Wight College | The Isle of Wight, England
• BTEC Diploma in Business & Finance
1987-1989
Cowes High School | The Isle of Wight, England
• Graduated with “O” Level passes in English Language,
Literature, Mathematics & Science
1986