Khadija Ouatik Taleb has over 15 years of experience in hospitality, client support, and front desk management. She has a proven track record of implementing strategic initiatives to achieve business objectives and translate strategies into profits. She has strong competencies in customer service, tele sales, front desk operations, negotiation skills, corporate communications, and data management. Her career highlights include overseeing the general manager's office at Camping Sangulí Salou and roles in customer care, client support, and public relations at various hotels and companies. She has a BA in English Literature and a bachelor's degree in literature, languages, and translations.

1. Khadija Ouatik Taleb
Mobile: 00971 501597237 UAE.
Email: khadija_ouatik@hotmail.com
EXECUTIVE ASSISTANT PROFILE –TEAM LEADER (FRONT DESK, CALL
CENTER)
CLIENT SUPPORT| TELE SALES | NEGOTIATION SKILLS
Proven 15 years of hospitality, client support and front desk management experience that translates
business strategies into profits
Professional Brief: A highly proactive and dynamic professional with a successful career spanning 15 years in
front desk operations, public relations, direct sales for reputed organizations in Europe. Proven expertise in
customer service through implementing of strategic initiatives and steering them to business success
commensurate with organizational objectives.
Core Competencies
• Client support
• Tele sales
• Front desk operations
• Negotiation skills (Complaint and
Query Handling)
• Corporate Communications
• Data Management
• Public Relations
• Professional Correspondence
Personal Attributes
• Result Oriented
• Analytical Thinking
• Methodological Approach
• Good Prioritization Skills
• Quick Decision Making Ability
• Good Communication Skills
• Time Management
• Travel Arrangements
• Executive Support
• Hospitality
Education
• BA in English Literature,
University “ Ibn Tofail”, Morocco,
2000
• Bachelor’s Degree in (Literature,
languages and translations),
School Takaddoum, Morocco,
Profile at a Glance
• A keen planner, executive and implementer with demonstrated
abilities in public relations activities.
• Highly capable change-agent who consistently refines and
revitalizes strategies, introduces innovation, and facilitates
solutions-driven team collaboration.
• Enthusiastic problem-solver with keen ability to rapidly assess
diverse situational challenges, develop action plans, and lead
team to meet or exceed targeted goals.
Career Highlights
Camping Sangulí Salou
• Overseeing Day to day operation of General Manager Office.
• Tele marketing and tele sales,
• Management correspondences and corporate offers.
• Front desk operations and management.
• Customer care, client support
• PR (Public relations)
Stewardess Munda Services Company
• Front desk operations and management.
• Customer care, client support.
• PR (Public relations)
Hotel Calypso Salou
• Information officer,
• Customer care.
• PR (Public relations)
• Client and corporate correspondences
• Reservation and registration.

2. 1996
Trainings
• Office Automation Course at the
Academy, Reus (Spain)
• Tele Sales course, UAE
Sol Costa Dorada, Salou, Tarragona
• Casher and some daily accounting jobs,
• Waitress and client reservation
Career Summary
Key Functions Handled
Customer Service – Hands-on experience in delivering quality services to clients and addressing customers’
enquiries politely while adhering to standard norms and guidelines of organizations.
Operations Management – Expertise in spearheading customer-centric functions and providing outstanding
front desk and guest support to ensure smooth operations across the organization.
Interpersonal and Communication Skills – Excellent multilingual communicator with the ability to work under
pressure in fast-paced, time-sensitive environments. Proven ability to interact effectively with people of diverse
nationalities and comfortable working in a multicultural setting.
Key achievement across career span
Management of direct bookings, phone or through the system / Check-in and Check-out/ Invoicing/ Translation
functions to other departments/ Area information and sell tours and tickets/ Lost property management/
Customer complaints and claims/ Attention to passengers at the information desk and translator/ Receiving
parcel/ Distributing mails.
Assignments
Camping Sangulí Salou, Spain
Executive secretary, Front Desk Assistant Manager , 2011 – 2015
Stewardess Munda Services Company , Spain
Reservation officer, front desk operator, 2008 – 2010
Hotel Calypso Salou,Spain
Receptionist , 2003 – 2007
Sol Costa Dorada, Salou,Tarragona, Germany, Spain
Waitress and cashier, 2000 - 2002
Personal Details
• Date of Birth: 12th
Nov 1977
• Languages Known: English, Arabic, French, German
• Nationality: Spanish