Katherine Null Resume
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Katherine Null has over 10 years of experience in claims and training roles at State Farm Insurance. She planned new employee onboarding and conducted multi-week job training courses, developing materials that enhanced learning. As a casualty adjuster, she investigated complex injury claims, managed claim processes, and assisted with training other adjusters. Null holds a Bachelor's degree in Strategic Communication from The Ohio State University and has strong communication, collaboration, and Microsoft Office skills.
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Katherine Null Resume
- 1. Career Focus: Business professional with proven experience in claims, customer service and training and development. Professional Experience STATE FARM INSURANCE, Corporate Trainer Phoenix, AZ (March 2014-Present) Responsibilities: • Planned, organized and led new employee onboarding process. • Conducted multi-week, job specific training. • Worked with the supported departments for training feedback and improvement implementation. • Aided in the creation of training materials and job aids. Accomplishments: • Effectively contributed to the startup of a new training department within the organization. • Successfully trained over 200 new-to role associates. • Created material and new work flows that enhanced learning and contributed to the consistency of training across the enterprise. • Positively influenced and managed associates through relevant coaching and feedback in a supportive, constructive manner. • Confidently and effectively trained audiences of all levels using multiple training methods. STATE FARM INSURANCE, Casualty Adjuster Newark, OH (June 2008-March 2014) Responsibilities: • Investigated complex injury and property claims, including coverage issues, liability and damages. • Worked with attorney(s) to determine the best course of action for injury claims in litigation including mediation, deposition and trial to achieve a fair settlement. • Managed the claim process with all parties involved to keep them apprised of the investigation status. • Assisted with training of other claim adjusters in the proper handling and evaluation of injury claims. Accomplishments: • Effectively managed an inventory of claims while providing remarkable customer service. • Successfully settled claims with high exposures by maintaining proper records and obtaining necessary information. • Maintained professional written and oral communication and kept in compliance with company and state standards. • Determined and set proper reserves and made appropriate changes as updated information was received. Education THE OHIO STATE UNIVERSITY Columbus, OH (March 2008) ● Bachelor of Arts, Strategic Communication Additional Competencies • Experience reading and understanding complex documents and policies. • Effective, positive, and professional communicator. • Exhibits accuracy and thoroughness while meeting productivity standards and completing work in a timely manner. • A trusted team player experienced in collaborating with colleagues of various levels. • Proficient in Microsoft Office Word and Excel. KATHERINE NULL 933 West Village Drive Newark, Ohio 43055 740.258.3215 null.katherine@gmail.com