1. RALPH RABASCO
DISTRICT MANAGER
Team Leadership ~Sales ~ Customer Service ~ Operations
A top-performing District Manager with over 25 years of experience in team leadership, customer service, sales, and
operations. Strong expertise in hiring, training, and supervising teams varying from 10 to 140 employees, as well as
managing daily operations, including merchandising, scheduling, P&L, budgets, forecasting, inventory, and vendor
relations. Highly accomplished in improving sales and customer retention through quality control, service, and process
efficiency. Areas of Expertise include:
Team Leadership & Collaboration
Sales
P&L
Customer Service & Communications
Merchandising & Inventory
Risk & Issue Resolution
Quality Control
Budgeting & Forecasting
Vendor Relations
Reporting & Analysis
MS Office Suite
Community Outreach
Hiring & Onboarding
Training & Mentoring
Reviews
PROFESSIONAL EXPERIENCE
Cintas • Orlando, FL • February 2011 - Present
SERVICE DIRECTOR
•Lead a team of Service Managers and Sales and Service Representatives to exceed all key performance metrics.
•Increase customer growth and retention through coaching, training, mentoring, and supervising the Service Team.
•Drive community outreach initiatives, and manage staff recruitment, interviews, and onboarding.
•Manage the budget, oversee profit projections, and profit and loss analysis and reporting.
Dick’s Sporting Goods • Orlando, FL • 2003 - 2011
DISTRICT MANAGER & NEW STORE OPENING DIRECTOR
•Managed 36 Store Managers across 12 locations, including daily store operations, payroll, and scheduling.
•Produced sales projections through profit and loss analysis and reporting.
•Oversaw customer communications, and resolved all conflicts and issues for improved customer experience and retention.
•Led staff training, mentoring, and reviews, as well as hiring events, marketing, community outreach, and development.
Holiday Station Stores • Minneapolis, MN • 1991 - 2003
DISTRICT MANAGER
•Managed 35-50 part-time and full-time employees across 7 locations.
•Earned District Manager of the year 4 times (1993, 1997, 1999, 2002).
•Oversaw the training and development of Supervisors and direct reports for efficiency and quality improvements.
•Conducted contract negotiations and sales presentations.
•Led a new product development team to establish market share in existing accounts.
•Managed merchandising, housekeeping, scheduling, P/L, budgets, forecasts, inventory, and vender relations.
•Ensured food safety and compliance with rules and regulations.
•Created and ran contests to drive direct sales and promote community outreach.
•Served as the direct contact for the top 100 major accounts, yielding improved customer retention and loyalty.
•Established profit and growth as a department and location.
•As Safety Leader and Partner and Customer Appreciation Team Leader, implemented conflict management methods, and
promoted a collaborative atmosphere.
EDUCATION
Associate of Science, Business Development | EVERLING COLLEGE | St. Cloud, MN | (1992)
Associate of Science, Business Management | LORAS COLLEGE | Dubuque, IA | (1990)
Food Safety for Managers, Nationally Certified
6253 Miramonte Dr. W., 104  Orlando, FL 32835  (612) 532-0783  ralphandholly@hotmail.com

2. References available upon request.
6253 Miramonte Dr. W., 104  Orlando, FL 32835  (612) 532-0783  ralphandholly@hotmail.com