Fatima Silva has over 20 years of experience in human resources and staffing. She currently works as an Office Manager for American Labor Services, where she manages payroll, clients, policies and procedures, and worker's compensation claims. Previously, she held senior roles at CoWorx Staffing Services and Coworx Staffing, where she interviewed candidates, collaborated with clients on staffing needs, and provided support to recruiters. She has a background in business management and is trilingual in Portuguese, Spanish, and English.

1. Fatima Silva
2 School Street, Unit 342
Albion, RI 02802
Fslinda4@gmail.com
HIGHLIGHTS OF QUALIFICATIONS
Proven ability to build strong relationships, well organized, strong in planning and implementing programs. Ability
to prioritize and delegate, communicate well using both written and verbal methods. Proven ability to effectively
and efficiency recruit, train and motivate employees. Great relationship with clients and field employees.
Reputation of professionalism and competence within the industry.
WORK EXPERIENCE
10/2007-Present American Labor Services, Inc. Providence, RI
OFFICE MANAGER
Maximized the strategic use of human resources and maintain functions such as recruitment, personnelpolicies, an d
regulatory compliance. Managed 4 recruiters in the office
 Completed payroll for over 300+ employee’s using two different systems
 Did payroll for a union based company using regular, premium pay and overtime pay
 Maintain contact with over 80 clients on a weekly basis
 Formulated policies and procedures for recruitment, testing,placement benefits and labor relations.
 Supervised and coordinated work activities of subordinate employment, compensation, labor relations and
employee relations.
 Developed new methods for recruitment and prepared personnelforecast for employment needs
 Attended seminars to betterassist with worker’s compensation claims.
 Attended Worker’s Comp court with our insurance company if i was considered necessary
 Planned and conducted new employee orientations to foster positive attitude
 Implemented the proper way to interview new applicants.
 Added the following new forms to the application such as,Policies and Procedures and Sexual Harassment
Policy.
 Resolving Conflict or Negotiating with others. Handled complaints, arbitrating disputes,and resolving
grievances
 Scheduled events,programs, activities as well as the work of others.
 Met with current and prospect clients to build a better work relationship and/or build new work
relationships
 Responsible to mentor monthly Unemployment Benefits charged, from the Department of Labor and
Training Kept track of any new claims and attended court at the Board of Review
Implemented new ways of helping employees that were out of work
Reduced the monthly benefit charged to the account by 75%.
01/2004-01/2007 CoWorx Staffing Services Pawtucket, RI
SENIOR ACCOUNT MANAGER
Interview candidates using both traditional and behavioral event interview techniques,and make appropriate hiring
determinations.
Collaborated with Area Managers and HR Professionals at client companies to determine both current staffing needs
and anticipated employment trends; developed recruiting plans to fulfill their staffing needs
Monitored and analyzed Worker’s Compensation Cases
Focused on Branch goals such as;
Sales, Placement Raito and Replacement Ration
Performed Background Verifications
Unemployment Benefits & Procedures
Administer weekly reports to review new claims

2. Attended Hearings at the Board of Review
Trained internal staff during new hire
Mentored new hires to ensure compliance for exemplary company standards and employment law
08/2000 - 12/2004 Coworx Staffing Warwick, RI
Provided Administrative and Clerical Support to the Senior Account Manager
Greeted and pre-screened prospect applicants
Interviewed candidates using both traditional and behavioral event interview techniques and make appropriate hiring
decisions
Established and foster open communication-intensive relationships with external employees, while monitoring
career aspirations
Support applicants by providing career counseling,resume consultation,a large amount of interview assistance and
training planning
Conducted Exit Interviews at the end of an assignment with both the field employee and the client to determine if
staffing was an issue
1998 - 2000 NE Tractor Trailer Training School Director of Placement Pawtucket, RI
Supported students with job openings
Successfully organized numerous Job Fairs
Expanded the job listings by fifty percent
Weekly reports to CEO to determine the placement ratio
Met with the Sales Department bi weekly to discuss payments from students fortheir tuition
EDUCATION
1995-1997 JOHNSON & WHALES UNIVERSITY Providence, RI
Business Management
SKILLS
Tri Lingual- Portuguese/ Spanish/ Creole ( Cabo Verde ) and English
Payroll
Worker’s Compensation
Unemployment
New Hire orientation and I-9 and E Verify
Proficient in Microsoft Word and Excel