Yousef Sami Al-babtain has over 10 years of experience in human resources and recruitment roles in Kuwaiti telecommunications companies. He holds a Bachelor's degree in Business Marketing from American University in Kuwait and certificates in career counseling. Al-babtain is seeking a challenging career opportunity where he can utilize his academic background and experience in communications, project management, and developing employee skills.

1. Yousef Sami Al-babtain
Profile
A graduate of American University in Kuwait (AUK), holding Bachelor of Business Marketing.
Equipped with profound knowledge of projects management, based on my bachelor business
program courses; as well as practical training in executive positions in the main Kuwaiti
business-organizations. Capable of working under stress and fitting into new work groups.
Career Objective
Seeking a challenging career opportunity in the organization where I can benefit from my
academic background, training experience can be applied and further enhanced. Particularly.
Better communications, interpersonal and team skills to plan, implement and manage complex
enterprise level projects.
Carrier Guidance Skills
• Qualified, certificate in career counseling
• A member of ITOL (INSTITUTE OF TRANING AND OCCUPATIONAL LEARNING)
• Excellent interpersonal and communication skills
• CERTIFIED PSYCHOMETRIC TEST PROFESSIONAL
• Can handle work effectively in large or small group situations
• Able to work on their initiative and as part of a team
• Flexible and able to adapt readily to change
• Organized and able to balance a varied workload
• Administrative skills including report writing and record keeping
• IT skills, including the ability to use word processing, databases, spreadsheets, email and
the internet
Telecommunication skills
• Spent valuable time explaining what is best for the consumer wants and needs also
managed to learn how to promote goods and services to some amount of new comers.
Ethically speaking I have the ability to convince some consumers to switch from other
service-providers to the current one that I work in.
• Learnt that communicating with consumers is the essence of learning how the business
operates. I have managed to develop a skill in dealing with tough customers with different
tastes and needs.
• Interacted with real clients who had millions of questions to ask. Besides, I developed the
expertise to address these clients and attend their needs.
• Developed a skill to organize my work schedule, work on my task-in-hand in an organized
manner, and meet preset targets.
• Excellent teamwork skills, with the ability to coordinate efforts with others for fulfilling a
common goal.
• Advanced leadership skills, with the capacity to motivate other colleagues and pass
experience to junior assistants.
• Excellent conduct of English and Arabic languages, with advanced communication skills.

2. • Perform day-to-day employee relations as per the Kuwait labor law including maintaining
awareness of all personnel policies, answering HR questions, handling grievance
processes, grant auditing, fielding calls, disciplinary issues, investigations and counseling
and directing employees as appropriate.
• Conduct investigations of employee complaints and document findings. Analyze situation
for potential liabilities and forward it for legal consultation if necessary.
• Manage the implementation of the exit interviews for leaving staff, direct all contractual
obligations, and settle all respective terms to ensure full legal and contractual protection
for the company.
• Conduct proactive employee surveys, listening sessions, focus groups, and one-on-one
discussions to promote a positive work environment; analyze results and provide
recommendations.
• Responsible for updating the HR policies and procedures if needed.
• Remain up to date with all professional developments and changes in employment law
and its applications that affect VIVA as an employer. Provide appropriate advice to
Executive management.
• Advice and support management on the implementation of policies and procedures
including grievance and disciplinary.
• Liaise with VIVA sectors and departments to effectively respond to customer requests
and any internal queries to ensure smooth processing of transactions.
• Contribute to the development of HR (Employee Relations) Policies, Procedures, and
Guidelines, and participate in overseeing their implementation to ensure that all
procedural/legislative requirements fulfilled while delivering a high quality and cost-
effective service to internal customers.
• Receiving and reviewing applications, managing interviews, and tests and creating a
shortlist of candidates for the client;
• Requesting references and checking the suitability of applicants before submitting their
details to the Respectful department;
• briefing the candidate about the responsibilities, salary and benefits of the job in question;
• Preparing CVs and correspondence to forward to clients in respect of suitable applicants;
• Organizing interviews for candidates as requested by the Respectful department
• Informing candidates about the results of their interviews.
• Responsible for creating VIVA Telecommunication electronic systemized archiving
project and re-create the employee personal files for HR Department which can be
easy modified based on the HR needs
Personal Traits
• Very reliable and well presented.
• Ability to Work under pressure.
• Highly-motivated for achievement
• Ready to learn and acquire new skills
Education
• University: American University of Kuwait Bachelor of Business Marketing 2010 •
• College: The Australian College of Kuwait Diploma of Business Management 2006.
• High School: Al-Adwani High School Year of graduation: 2003.

3. Work Experience
 Worked in WATANIYA TELECOMMUNICATION in the Following Positions
Executive Inbound –trainee From 21/01/07 To 30/06/07
Executive Inbound From 01/07/07 To 03/05/08
Executive Compliance From 04/05/08 To 23/06/08
 Worked for ZAIN TELECOMMUNICATION COMPANY for AUK Internship program
Zain Mishref Branch
From 09/08/2009 up until 01/09/2009
 Worked in Manpower and Government Restructuring program
Career guidance Division- Recruitment Department.
10/11/2010 up until 1/8/2013
 Worked in VIVA Telecommunication Company
From 18/8/2013 up until 30/9/2015 as a
HR - Recruitment Supervisor
HR - Generalist (Supervisory Grade)
 Worked in Industrial Bank of Kuwait
From 1/10/2015 till today's date as an HR Administrator (Especially concentrating on training
and recruitment Activities)
Further Practical Experience
• Attended and Contributed in the Seminar with Hancock International Institute for International
Business & Marketing in Maryland United Sates of America From 10/04/10 to 12/04/10
• Seven Training certificates in preparing a certified Carrier Guidance for the job skills
• Human Resource Professional Certification (Attended the Course)
Personal Information
• Email : Ybabtain@yahoo.com
• Date of birth: 10-9-1985
• Gender: Male
• Nationality: Kuwaiti
 References available upon request
I at this moment certifythat the above informationis true andcorrect tothe best of myknowledge.