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Luis Martinez Resume December 27 2016
- 1. Luis Martinez 3712 W.Montrose Chicago, IL 60618 (773) 999 – 1160 sonic2076@yahoo.com ______________________________________________________________________________ OBJECTIVE To obtain a position with a progressive company that will assert my education and professional skills in a successful team oriented environment allowing me to grow personally and professionally while maintaining and building the company's brand image and services. ______________________________________________________________________________ EDUCATION Masters in Human Resources Management June 2007 Keller Graduate School of Management, Orlando, FL Bachelors of Science in Business Technical Management Concentration: Human Resource October 2005 DeVry University, Orlando FL SKILLS • Team Player • Ability to learn and adapt to new systems and practices • Strong work ethic •An experienced team leader with the ability to initiate/manage multidisciplinary projects • Planning and Organization • Proficient in MS Word, PowerPoint, Excel, Outlook & Navigator Production • Bilingual English/Spanish (Written & Spoken) ______________________________________________________________________________ EXPERIENCE Mar 2013 – Present Help Desk Specialist CLARITY PARTNERS/IBM/CITY OF CHICAGO Chicago, IL • taking in-coming calls for 8-10 hours a day from users of CANVAS and the City’s Corporate Noticing program customers.
- 2. • Utilize CANVASapplication functionality in accordance with its design in order to review and research CANVAS records in the appropriate manner. This includes but is not limited to completing payment adjustments, scheduling or rescheduling hearing requests, and completing similar updates to multiple tickets at one time. • Document CANVAS functionality and explain to application users via in-person, phone, and email inquiries. • Research and analyze inquiries and concerns and communicate the information required for the caller to take the appropriate action in resolving their situation. • Escalate issues to appropriate team leaders, managers, City personnel, business analysts and developers. • Review written correspondence sent via mail or email to determine steps to resolve issues and respond to inquiries. • Answer up to 20 calls per hour with a professional demeanor at all times • Answer calls within the required time period to answer calls within required time period and meet call abandoned rates as indicated in the appropriate Service Level Requirement. • Perform other tasks outside of answering application support phone calls, including after call processing documentation and administrative tasks. • Assist the Customer Service team, including but not limited to answering Level 1 phone calls from motorists, as business needs dictate. • Maintain daily logs and inventory spreadsheets of requests received and processed. • Utilize general office equipment including printers, copy machines and fax machines. Assist with special assignments or in other areas of the project based upon availability and fluctuation in volumes. Nov 2012- Present Director of Promotion and Community Outreach UNLIMITED SUCCESS Chicago, IL • Mentor students ranging from 3rd to 8th grade • Train students on interview skills, life skills, hygiene, etiquette, and other important developmental tools • Enlighten/Advise students on aspirations and give direction to their futures • Involve businesses within the community to help in the growing/training process for the students in their community
- 3. • Organize events •Create/Prospect professional contacts for current and future events • Help with fund raising by recruiting sponsors and donors Mar 2011- Jun 2011 Human Resources Assistant ELEVATE LEARNING Chicago, IL • Proctor Math tutoring classes at Well High School • Tutored students in Math individually when needed • Tech support for in class tutoring equipment • Tech support demonstrations and presentations when needed by the Director of Midwest Region • Provided testimony and helped in demonstration presentation • Recruited potential candidates for possible tutors for Elevate Learning • Assisted with phone interviews for potential recruiting of tutors • Passed on promising clients to ongoing interviews for selection July 2007-Oct 2010 Human Resources Assistant CANO PACKAGING CORP Arlington Heights, IL • Managed payroll and scheduling operations for approximately 200 employees using ADP payroll computer program • Used TA100 Pro computer program to run daily documentation of employee operations • Used PeopleSoft input and maintain employee information and run payrolls; this allowed for the other departments in the company to complete forecasts and monitor overhead • Created training manuals for various positions • Scheduled training sessions • Assisted with recruitment and applicant screening process, evaluated and completed applications, reviewed qualifications • Completed new hire paperwork, and conducted new employee orientations • Utilized bilingual skills for candidates during application process as needed. • Trained new and current employees on company policies and procedures
- 4. • Administered OSHAsafety training sessions and certifications • Completed other administrative functions as requested May 2004–May 2006 Front Desk Agent/Night Audit Manager QUALITY INN & SUITES Orlando, FL • Inputting information for new-hires, terminations, direct deposits, benefits, employee changes, as well as workman compensation claims • Used the Lawson computer system, reviewed payroll, verified employee documentation, completed all other additional HR administrative functions. • Auditor duties consisted of running the front desk autonomously as well as managing the night shift • Running the daily night audit reports, maintained other clerical work, and communicate information with the owner and other managers along with corporate headquarters • Checking guests in/out, answered the PBX phone lines, trained several new night audit employees, and handled cash transactions, providing excellent customer service