1. 07/2016 to 10/2016
Laguna Hills, CA
06/2015 to 07/2016
Lake Elsinore, CA
ELIZABETH BLACK
Summary
Consistent top producer in sales at each place of employment - increasing revenues and profit through expertise in
business development, evaluating needs then cross-selling products, and exceptional customer service follow-up.
Strategic planning with outbound marketing experience combined with qualifications in staff leadership and coaching to
drive and deliver performance results.
Licenses: CALIFORNIA DEPARTMENT OF INSURANCE #0L11658 Accident and Health Agent; Life-Only Agent;
Annuity; Long-Term Care.
Highlights
Goal-oriented
Excellent time management skills
Analytical
Strong lead development skills
Persuasive communication expertise
Thrives under pressure
Detail-oriented
Licensed Insurance Agent
Cold calling
Cash handling
Inspiring team leader
Reliable
Flexible
Self-motivated
Outlook, PowerPoint, Excel, Google
Docs/Sheets Proficient
Accomplishments
Developed rapport with client base through complete cold calls and insurance evaluations. Routinely helped as many as
500 -3,000 customers each day in the highest-volume Panera Bread in MO. Positioned in Theft Prevention for retail
stores prior to age 21. Recognized by peers and management for going above and beyond normal job functions.
Experience
Insurance Agent
Bankers Life
Delivered informational sales presentations via phone and in person to potential clients to build symbiotic client
relationships.Responsible for implementing all business-building and relationship-building expectations with uniquely
assigned accounts and customers. Researched insurance guidelines and statutory requirements to stay updated on new
laws and applications. Developed a base of clients through networking and marketing, which often included calling
referrals of exiting clients. Researched beneficial insurance opportunities and made recommendations to clients, based
on their current and future insurance needs.
Professional Nanny
Hannah and Swartz Families
18315 Basswood Street, Fountain Valley, CA 92708 | C: 951.772.2055 | eeblack.ch5@gmail.com

2. 06/2014 to 05/2015
Murrieta, CA
09/2013 to 06/2014
Rolla, MO
10/2011 to 12/2013
Rolla, MO and Lake Elsinore, CA
2014
Rolla, MO
2010
Temecula, CA
Supervised 5 children while parents were at work, on business trips and weekend getaways. Anticipated children's
needs, and planned accordingly. Modeled appropriate social behaviors and encouraged concern for others. Cleaned the
house, including laundry, sweeping and mopping. Dressed children and changed diapers. Offered detailed daily reports
that outlined each child's day.
Customer Service, Kitchen Maintenance
Calvary Chapel Bible College
Provided prompt, efficient, friendly, and quality service at all times. Offered food and beverage to accommodate member
needs. Effectively handled complaints and special requests. Maintained stock levels to prevent shortages of critical
items. Greeted newly seated guests in a friendly and timely manner. Cleaned and stocked glassware, assisted with
beverage service and transported dishes to the kitchen.
Cashier, Line Chef
Panera Bread, CO.
Assessed customer needs and responded to questions, while cross-selling additional products. Participated in various
incentive programs and contests designed to support achievement of purchase and customer count goals. Updated
register logs. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked
overtime shifts during busy periods. Identified inefficiencies and made recommendations for process improvements.
Assisted in the training of new employees.
Sales Associate, Theft Prevention
Kohls, Guess Inc., Old Navy
Participated in various incentive programs and contests designed to support achievement of production goals.
Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for
customers quickly and efficiently. Served as liaison between customers, store personnel and various store departments.
Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of
customer satisfaction. Informed customers about sales and promotions in a friendly and engaging manner.
Offered Kohl's, Guess and Old Navy credit applications upon checkout, converting 2 out of every 5 customers into
card-holders. Completed documentation for product and service sales. Operated cash register with proficiency.
Promoted within to Theft Prevention.
Education
Behavioral Psychology
Colombia College
Continuing Education
High School Diploma
River Springs CS