Kadidia Traore has over 25 years of experience in human resources, administration, and customer service. She held roles as a Human Resources Manager and Specialist for USAID in Mali, managing recruitment, training, benefits, and employee relations. Prior to that she worked in office management, executive assistance, information technology, and customer service. She is fluent in French, Bambara, and English.

1. Curriculum Vitae for Kadidia Traore
katraore@hotmail.com or katraore223@gmail.com +223 6687-2064 (Cell)
SUMMARY OF QUALIFICATIONS: Highly dedicated, motivated, and committed
professional with experience in:
Performance Management Expert Negotiator Team Leadership
International Recruitment Customer Service Training & Development
Records Management Employee Relations Compensation & Benefits
Fluency in French & Bambara Computer Literacy Personnel Classification
PROFESSIONAL EXPERIENCE:
Human Resources Manager, United States Agency for International Development, Bamako,
Mali, November 2011 to June 2016
♦ Sound knowledge on the use of multiple personnel databases which enabled me to
provide accurate statistical data to senior officials
♦ Implemented best management practices and devised innovative motivational
activities programs thereby increasing morale while decreasing employee turnover
by 75 percent.
♦ Identified and recruited high quality candidates in a tight job market and reduced
cost per hire by effectiVely negotiating a competitive salary and benefits package
in a manner that benefitted the organization.
♦ Managed employee orientation, training and development programs through
advocation of time and funds as a form of investment with a resulting outcome of a
highly productive and competent workforce.
♦ Supported and provided advice in the implementation of benefits and
compensation programs that provided strong incentive for employees to remain
within the organization until retirement.
♦ Applied U.S.and International employment law which ensured compliance with
host nation policies as well as U.S. Government standards thereby minimizing
Agency legal liability.
♦ Improved employee morale and job satisfaction by 20% by making sure that the
implementation of such programs as Employee of the month, Employee of The
Quarter, Mission yearly awards programs, Joint Mission IMAP awards are applied
with consistency and fairness in employee disciplinary proceedings; and
responding and following up on employee and management concerns.
♦ Developed and instituted innovative staffing recruitment plan that reduced
turnaround time (from time-to-post and time-to-fill) by 25%
♦ Built and maintained a strong, congenial and cohesive professional partnership
with office directors and senior leaders which led to a collaborative process.
♦ Improved the Human Resources Data Base to keep an effective staffing plan
resulting in a 85 percentage fill rate of vacant positions and providing office
directors with practical tools, critical information, and support in writing position
descriptions, establishing hiring panels, and coaching on relevant questions to ask
candidates that comply with federal hiring policies.

2. Curriculum Vitae for Kadidia Traore
♦ Implemented a sound dispute resolution program which helped the Agency to
successfully avoid litigations that would have cost the millions of dollars.
♦ Established and implemented best practices by eliminating redundancies across the
organization, setting up unified personnel policies and procedures for recruitment
and hiring actions, and by developing and maintaining sensitive personnel records
in accordance with Agency and State Department policies.
♦ Managed and coordinated employee retention initiatives; a program that decreased
employee turnover by 40 percent.
♦ Interpreted policies, benefits, and procedures to the senior leadership and assigned
employees which enabled them to make sound and accurate decisions.
♦ Prepared decision papers and assignment cables thereby ensuring timely
information flow with the gaining U.S. Embassy Mission and Washington
headquarters.
♦ Processed, reviewed, and endorsed personnel actions thereby ensuring adherence
with federal policies and guidelines.
♦ Fully competent on a host of computer systems to include Microsoft Suite,
WebPASS Staffing Pattern, Global Acquisition and Assistant System, and other
Human Resources related databases.
♦ Processed, verified, and maintained personnel-related documentations pertaining to
staffing, recruitment, training, grievances, performance evaluations, &
classifications with zero percent incidences of wrongful disclosures.
♦ Collaborated with external agencies, previous employers, and other references to
determine applicant’s suitability for acceptance or retention into the workforce
which protect the Agency from hiring problematic personnel.
♦ Accurately prepared certificates, citations and awards to recognize the distinguished
service of assigned employees.
♦ Processed multiple administrative personnel actions to include promotions,
transfers, reassignments, retirements, evacuations, and leave; a testament to the
superior customer service rendered to the Agency.
♦ Fluent in French, Bambara and English by translating official documents, providing
counsel to the senior leadership on nuances of the culture beneficial to maintaining
good rapport and support with host nation employees, and facilitating one-on-one
key leadership engagement activities with foreign dignitaries on personnel matters.
♦ Vetted and processed multiple training requests in support of Foreign Service
Officers and Foreign Service National (FSN) employees.
♦ Designed and developed an online tracking system using an excel spreadsheet
which enabled the Mission to conduct follow-up on tasks, projects, and staffing
actions.
♦ Primary manager and coordinator of Mission in-house training, seminars, Human
Resources related meetings.
Human Resources Specialist, Training Coordinator, Travel and Transportation Supervisor,
United States Agency for International Development, Bamako, Mali, September 1998 to
October 2011
♦ Disseminated information related to available training courses, talent management,
and professional development by coordinating closely with office directors,
external contractors and Washington to successfully schedule appropriate training

3. Curriculum Vitae for Kadidia Traore
to meet mission objectives as well positioning the employee for increased
responsibilities and promotions.
♦ Provided subject matter expertise to senior leaders pertaining to personnel
administration, training, travel and transportation support; counsel that was
adapted into official policies.
♦ Participated and contributed in high level meetings and tele-video conferences in
order to update senior leaders on personnel requirements, policies, awards
processing, staffing shortfalls, and key requirements to keep everyone fully
informed.
♦ Coordinated with appropriate offices in support of the Agency in order to resolve
personnel pay, security, attendance, and manning issues.
♦ Managed a team of seven personnel by coaching, training, awarding and
evaluating them to ensure their professional progression and promotional
eligibility.
♦ Assisted in the crafting and enforcement of a comprehensive training
policies and procedures which ensured leaders and personnel be aware of
training standards.
♦ Briefed senior leaders on host nation wage and labor laws which prevented
violations of host nation laws while protecting the rights of employees.
♦ Coordinated all training resources including technical and language training
and testing, processing of training certificates for graduates of outsourced
training vendors conducted on premises of the Embassy in support of
assigned Foreign Service Officer personnel and Foreign Service NaTionals
on staff.
♦ Vetted and processed several training requests to ensure compliance with
existing policies and coordinated funding requirements are met.
♦ Notified Foreign Service Officers of all language training and Individual
Developments Plans (IDP’s) requirements, training courses availability and
contracting warrant courses needed.
♦ Provided sound technical direction and policy guidance which ensured compliance
with federal and the Agency records management system as well as to train other
roving assistants in record management functions.
♦ Secured and accurately maintained sensitive personnel files that met stringent
policy guidance to prevent unauthorized disclosures and identify theft.
♦ Conducted salary negotiations and prepared offer letters on behalf of management
which culminated in the Agency hiring top quality personnel at appropriate
compensation levels.
♦ Processed security and medical clearances requests for incoming personnel under
personal services contract (US, TCN or FSN).
♦ Conference planner, hosted social functions, provide talking points to senior
leaders, and arranged for award presentations on during hail and farewell events
thereby relieving senior officials from having to conduct any research on incoming
and departing employees.
♦ Enforced policy guidance relative to travel and transportation as well as providing
oversight of visa and passport requirements for foreign countries to be visited.

4. Curriculum Vitae for Kadidia Traore
Office Manager/Executive Secretary, United States Agency for International Development,
Bamako, Mali, May 1990 to September 1998
♦ Reviewed all outgoing correspondence and communications making sure they were
clear, accurate, grammatically correct, and adhered to approved formatting
standards.
♦ Drafted various correspondence and routine letters for Senior Leaders’ signature
which saved them valuable time to perform other more critical duties.
♦ Maintained positive control on individuals needing access to the principles by
ensuring placement on the calendar for a reasonable time which will not conflict
with the principles’ planned meetings and schedules.
♦ Provided talking points and one-on-one briefings to the principles covering
background information and possible responses they will need prior to important
meetings.
♦ Obtained read-ahead packets and furnished them to the principles so that they are
well informed of the topics to be covered in various scheduled conferences and
meetings.
♦ Ensure that information was provided in a timely manner in order for non-cleared
personnel to enter the compound and provide needed escort to host nation VIPs,
Presidential and Congressional delegates.
♦ Provided translation support of sensitive bilateral documents based on my fluent
knowledge of English, French, and Bambara which facilitated high level
discussions.
♦ Processed time and attendance requirements covering front office personnel and
Office Directors which ensured timely salary payments.
♦ Made arrangements and preparations for donor’s meetings, conferences, and office
calls by coordinating budget issues, venues, event scheduling and audio support
requirements; actions that led to a flawless execution of these events.
♦ Made travel arrangements, prepared travel vouchers, and coordinated air and
ground transportation for senior leaders and invited VIP host nation personnel
which further cemented relationships the Malian Government dignitaries.
♦ Made travel arrangements and high level visitation activities by members of
Congress, Presidential Staff, host nation governmental leadership personnel, and
facilitated other foreign embassy coordination/collaboration activities by serving as
the subject matter knowledgeable on host government structure, cultural affairs,
protocol and social etiquettes in dealing with senior host government officials.
♦ Supervised the Chauffeur and briefed him on the Director’s schedule thereby
ensuring that the Chauffeur is present and available at the right place and time.
♦ Provided accurate records of discussions during staff meetings which were further
disseminated to Office Directors or their designated representative so that everyone
are kept well informed of senior policy guidance, discussions, and upcoming
events.
♦ Initiated an e-filing system which helped to reduce paper usage thereby saving the
U.S. Government from disbursing lots of funds; an action that effectively
modernized records keeping and office procedures.
♦ Coordinated for the procurement and replenishment of all required office supplies
for the Front Office as well submitting work orders for the repair and maintenance
of office equipment, heating and AC systems which created an ideal working
environment.

5. Curriculum Vitae for Kadidia Traore
♦ Deconflicted conference room double booking while rendering priority of use to the
principles resulting in availability of meeting venues for key leader engagement
activities.
♦ Coordinated extensively with host nation government officials, Strategic Objective
Teams, Peace Corps personnel, United States Information Service (USIS) officials,
Non-Government Organization (NGO) partners, and embassy staff on behalf of the
Agency to convey and exchange sensitive information.
♦ Supervised the day-to-day activity of the assigned senior leadership chauffeur and
Roving Assistants for the various Office Directors.Executive Secretary Intern,
United States Agency for International Development, Bamako, Mali, January 1990
to May 1990
♦ Screened calls, visitors and mail, maintained schedules, appointments, and
calendars which kept everyone aware of upcoming meetings, conferences, seminars
and scheduled appointments
♦ Responsible for the accountability and maintenance of a host of office equipment to
include copiers, printers, computers, and other sensitive items assigned to the Front
Office for the Senior Leadership’s use.
♦ Procured and requisitioned necessary supplies thereby ensuring availability of all
required items needed by the Agency to function efficiently.
♦ Responsible for ensuring that the Front Office had all essential office supplies and
processed purchases which facilitated a more rapid and useful means of obtaining
needed items.
♦Technical expert on a variety of software, WordPerfect, Lotus databases, tracking
software and personnel accounting systems which enabled me to provide technical
information and statistics to the staff.
♦Reviewed outgoing correspondence and reports to ensure format, grammar and
punctuations were not problematic prior to being sent to senior embassy leadership
personnel, other foreign chanceries, Implementing Partners, NGOs, external
organizations and Washington, D.C.-based offices.
♦Processed time and attendance leave, overtime sick leave with accuracy which
enabled the principles to render approval without making any changes.
♦Developed and enforced records policy and standards as well as planned, organized,
and implemented the Agency’s Records Management functions for Front Office
personnel.
Information Technology Intern, Agricultural Office, United States Agency for International
Development, Bamako, Mali, September 1989 to April 1990
♦ Identified and resolved computer-related problems involving desktop systems and
local-area network disfuntions to ensure unimpeded internet connectivity and
printing capability.
♦ Provided technical support to end-users and trained key personnel on computer
hardware and software usage which taught users on ways to correct identified
problems at their level.
♦ Delivered customer support both in-person and over the phone in a professional
manner and remained with the customer until the problem was resolved to
satisfaction.
♦ Communicated effectively with a diverse group both verbally and in writing which
helped to ensure information dissemination was easily understood while

6. Curriculum Vitae for Kadidia Traore
demonstrating sensitivity and respect for Foreign Service National employees and
Mission Senior Leaders.
♦ Maintained cooperative work relationships with the Office Director and their staff
thereby forging a strong professional working relationship and cooperation.
♦ Provided guidance and support on computer software usage to the staff personnel
which educated them on the use of those technical systems to support their
operations.
♦ Operated a host of computer software and databases to include WordPerfect, Word,
Lotus and WINDOWS applications as well as being extremely proficient in the use
of multiple office equipment to include typewriter, copier, Wang printer, facsimile
equipment.
Customer Service, WINGS Store, New York, 1986 to 1987
♦ Ensured workload is equally divided among workers which improved morale,
increased efficiency, and minimized mistakes.
♦ Supervised the activities of checkout stations under my supervision while
mentoring new employees on proven techniques in handling clients and sales
during peak periods.
♦ Resolved employee conflicts and concerns quickly, amicably, and
professionally which led to improve trust of the process and leadership.
♦ Handled more complex customer problems and inquiries providing superior
customer satisfaction which led to customers remaining loyal in their purchases
and de-escalation of issues.
Student/Secretary/Receptionist (part-time), Owen’s Business School, New York, New York,
May 1985 to January 1986
♦ Prepared and organized paperwork and other materials as needed for meetings,
conferences, and expenses reports.
♦ Maintained School scheduling and event calendars for the Director in order to
keep them on time for various appointments and events.
♦ Composed, typed, and distributed meeting agendas and minutes, routine
correspondences and reports accurately and timely in order to keep everyone
abreast of meeting discussions.
♦ Set up and handled incoming mail and office filing systems in an organized
fashion for easy retrieval.
♦ Provided general clerical and administrative support to the director, supervisor
and students when necessary.
♦ Collaborated with teaching staff to assist them with obtaining materials,
performing various administrative tasks and formulating teaching schedules.
♦ Highly proficient on the use of automated data management systems and office
equipments which allowed me to consistently provide superior customer service
support.
♦ Produced various administrative reports for the school in preparation for
presentation to the students.
♦ Answers telephone system for the purpose of screening calls, transferring calls,
responding to inquiries and to take messages which were properly passed to the
respective teacher without having to disrupt them while teaching.

7. Curriculum Vitae for Kadidia Traore
♦ Distributed items to the teaching staff including special deliveries, overnight
mail and packages, and application packets for the purpose of ensuring receipt
to the correct addressees.
♦ Extended courtesy to everyone entering and exiting the school by greeting
visitors, parents, students, vendors, and the internal staff, as well as accurately
responding to inquiries thereby showing everyone that they are welcomed.
♦ Interviewed students for placement into the correct class.
♦ Maintained accurate building information, schedules, staff directories, and
emergency contacts which allowed me to provide the right information to
students and staff.
♦ Populated the reception area with appropriate school newsletters, job
applications, and event calendars which served as a great resource for visitors
and staff while waiting for classes or access to one of the teaching staff.
♦ Performed secretarial and clerical functions such as scheduling, copying,
faxing, conducting data entry and writing form letters to provide top level
support to the teaching staff.
♦ Processed and maintained a variety of records to include student records,
transcripts, tutor lists and other materials in accordance with school policies.
♦ Assisted students by informing them about school policies, helped to resolve
their concerns and referring them to the proper staff on issues above my level to
handle so that concerns are properly addressed.
EDUCATION:
♦ Graduate Collège Français de Bonneuil-sur-Marne, Paris, France, 1982
(B.E.P.C.).
♦ Completed and obtained Business Language certificate from the Owen School
of Business and Language, New York, New York, 1985 to 1986.
♦ Completed the General Education Development (GED which corresponds to the
High School Equivalency Diploma in New York, New York,1986.
♦ Graduate of the “Centre d’Etudes et de Formation en Informatique et
Business” (CEFIB) with course work in computer literature Certificate in
Bamako, Mali 1988 to 1989.
♦ Completed professional government-related training in Lesbian, Gay, Bi-Sexual
and Transgender (LGBT), Reengineering TOT, Rules of Behavior, Management
Skills Course, Beyond Computer-Based Training (CBT), Cyber Awareness
Challenge, Internet Awareness, DGS training, Resolving Conflict, Personal
Services Contract, Fire and Life Safety, Personnel Management, Mission
Support (CON 110), New Supervision Skills, How to Sharpen your Business
Writing Skills, Ethics, Travel and Transportation, Procurement Writing System
(ProDoc), Supervision, Advanced Excel, Computer-aided job evaluation
(CAJE), Uniformed Services Employment and Reemployment Rights Act
(USERRA), Competencies for Tomorrow’s Supervisors, Regional Human
Resources Mission Classification (MClass) system, Training Coordinator’s
Conference, Critical Thinking for Problem Solving, Emotionally Intelligent
Leadership, Cost and Price Analysis, Fraud Awareness, Leadership
Development Program, and Programming Foreign Assistance.
REFERENCES: Available upon request.