Lisa Hawkins has over 15 years of experience in human resources including experience developing HR policies and procedures, employee relations, benefits administration, training, and compliance. She has held HR generalist and manager roles at various organizations, including both large financial institutions and smaller non-profits and start-ups. Her background demonstrates strong skills in areas such as employee investigations, performance management, workplace accommodations, and ensuring legal compliance.

1. LISA S. HAWKINS
 Plainfield, New Jersey  (908) 720-2500  LsHawkins31@gmail.com
HUMAN RESOURCES
◆ Extensive background in HR generalist affairs, including experience in staff development, mediation, conflict resolution,
benefits and compensation, HR records management, HR policies development and legal compliance.
◆ Demonstrated success in creating personnel manuals, corporate policies, and job descriptions
HR DepartmentStartup
EmploymentLaw
FMLA/ADA/EEO
Mediation & Advocacy
CustomerService
EmployeeRelations
BenefitsAdministration
Detailed Oriented
Training & Development
Organizational Development
HR Policies & Procedures
PROFESSIONAL EXPERIENCE
INFOTREE SERVICES (CIT FINANCIAL GROUP)-Contractor
Human Resources Associate
This is a contract positionfora large financial organization.
HR Generalist, January 2015-Present
Key Results and functions:
◆ Conduct employee investigations (interviews, documentation, and briefings with HR Business Partners).
◆ Document investigations/performance issues in tracking tools.
◆ Structure/conduct/document employee investigations and determine course of disciplinary action as required.
◆ Partner with HR Business Partners to construct performance improvement plans, verbal warnings and written
warnings.
◆ Produce quarterly employee relations reports.
◆ Explore workplace accommodations for employees and ensure compliance.
◆ Communicate human resource policy changes to managers and employees.
◆ Evaluate positions for FLSA clarification
◆ Maintain required labor law posters at all U.S sites
◆ Ensure EEO/AA compliance
VISIONS OF LIFE COMMUNITY ALLIANCE
HR Generalist, January 2014 to December2014
This is acontract positionfora small growingorganization.
Key Results and functions:
◆ Directhuman resourcefunction for the delivery of human resource services such as employment, employee relations,
training and development and performance management.
◆ Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of departments
and services performed.

2. LISA S.HAWKINS Phone: (908) 720-2500 ■ Page 2
◆ Organize and direct the implementation and administration of human resource activities and carry out policies and
procedures based on the organization’s policies and procedures.
◆ Assist with benefits administration for staff in the absence of the benefits manager.
◆ Responsible for employee recruitment; facilitate new hire orientation along with creating all training material.
◆ Responsible for maintaining all employee records and ensuring compliance.
◆ Termination of any employee as deemed necessary by management; conduct all exit interviews and ensure COBRA
paperwork is submitted timely.
◆ Provide coaching to managers on the most effective ways of addressing employee issues.
◆ Perform updates in ADP (name changes, payroll exemption changes),d
◆ Improve employee satisfaction by identifying and responding timely to concerns.
◆ Perform other related duties and required and assigned.
QUADEL CONSULTING FIRM
RENEWJERSEYSTRONGER-NEWARK NJ
Provide funding through grant awards to homeowners who were impacted by Superstorm Sandy in October
2012.
HR Generalist/Training andDevelopment, May 2013-November2013
This was astart-up project created as a resultof Superstorm Sandy that hit inOctober2012. As a resultthe state of NJ provided
funding forthe 9 mostimpactedcounties inNJ. The organizationwas builtfrom the ground up. Withina matter of months 1000
employees werehired and inplace throughout those9 centers, and after a great deal of staff training, challenges and successes
funding began being awarded to homeowners.
Key Results and functions:
◆ Structure and implement the development of the human resources functionality.
◆ Handles employee relations and counseling in accordance to organizational policies and procedures.
◆ Mentor and coach management staff along with all other staff.
◆ Facilitate new hire orientations, customer’s service training and program’s training classes.
◆ Maintain employee roster ensuring all newly hired staff or terminations are recorded.
◆ Termination of employees as deemed necessary.
◆ Assist in development, coordination and facilitation of all training programs and presentations for Superstorm Sandy
housing initiatives.
◆ Assistincreatingand cultivatingtraining materials, includingjobaides, FAQs andany other additional resources necessary.
◆ Work closely with the IT Department to gather business requirements for necessary changes to the organization's internal
systems.
◆ Perform End User Acceptance Testing and ensure all changes have been implemented to the system.
DYV FINANCIAL GROUP-NORFOLK VA
Provide funding and transitional housing for the underserved communities in various areas.
HR Manager/ Generalist,June2011to April 2013(Contract)
This positionwas acontractposition. Theorganization’s employees arelocatedthroughout several states. Becausethey are a
small andgrowing corporationsomeonewas needed to keep the employees alongwiththe executivestaff connectedand
organized whilealso providingall theirhumanresources needs.

3. LISA S.HAWKINS Phone: (908) 720-2500 ■ Page 3
Key Results and functions:
◆ Structured and implemented the development of the human resources functionality.
◆ Created the employee’s handbook based on the client’s vision.
◆ Benefits administration for all levels of staff.
◆ Responsible for employee recruitment; facilitate new hire orientation along with creating all training material.
◆ Responsible for maintaining all employees’ records and keeping track of vacation and sick time accrued and used.
◆ Foster teamwork amongst staff despite employees working in various states.
◆ Facilitate presentations for potential sponsors and donors, and attend meetings, events and other community functions as
needed.
◆ Maintain communication amongst all staff to ensure that everyone is updated on the various details of their co workers.
◆ Termination of any employee as deemed necessary by management; conduct all exit interviews and ensure COBRA
paperwork is submitted timely.
◆ Assist in creating programs that would provide training, jobs and housing for underserved youth to ensure alignment with
the organization’s mission.
◆ Provide world class customer service to external and internal personnel of all levels
NEIGHBORHOOD HEALTH SERVICES CORPORATION — Plainfield, NJ
Provides totalcare medicalservices to the underserved communities atsix locations.
HR Manager/Generalist, January 2004to May 2011
Initially recruited to provide organizational training throughout the organization, along with guiding the management team of a
full spectrum of human resourceoperations, systems andprograms. Promoted to managing a satellite office, while continuing to
perform human resource duties throughout all six (6) sites.
Key Results and functions:
◆ Structured and implementedprograms and policies intheareas of training, compensationstructures, benefits packages, and
incentives.
◆ Fostered a teamwork/open-door environment conducive to positive dialogue across the organization.
◆ Understood and assured compliance and reporting with all applicable federal, state and local laws, regulations and special
conditions including JCAHO and HIPAA.
◆ Interacted with Community Groups, Neighborhood Associations, Churches and Civic Organizations; developed
and/participated in mutually beneficial programs and/or committees; Solicited and hosted community group meetings.
◆ Administered benefits enrollment and programs; facilitated presentations for open enrollment periods.
◆ Updated employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits
information, along with provided quarterly training on said procedures.
◆ Took on special projects and assignments as directed by the President and Chief Executive Officer; prepared and delivered
special presentation to Board of Directors.
◆ Managed leave-of-absence program and personnel records
◆ Interfaced with local and state elected and/or appointed officials.
◆ Worked with senior management to create HR policies and procedures; developed and implemented orientation, training
and incentive programs.
HORIZON BLUE CROSS BLUE SHIELD OF NEW JERSEY, NEWARK NJ
Provide insurance to large and small business.
Business Analyst, June1997to November2003

4. LISA S.HAWKINS Phone: (908) 720-2500 ■ Page 4
Promoted to this newly created position to collect business requirements and provided user training and development for
software to be developedby in-house programmers; this software would allow brokers to update their own client’s information
within their offices.
Key Results and functions:
◆ Provided user testing of each new version of the application and issued user surveys and maintained a user work-group to
provide feedback on the software packaged. Created, distributed and updated user manual. Handled fallout/error reports
from the electronic enrollment process.
◆ Was responsibleforservicingall users of thesoftware providedby HBCBSNJ, includingbut not limited to: software training,
installation, navigation, security request and security maintenance, troubleshooting and general enrollment/compliance
questions.
◆ Acted as a liaisonbetweenthe broker/programmer/sales communities andHBCBSNJ regarding the Internet submissionand
enrollmentof groups and subscribers. Assistedprogrammers in gathering business requirements, procedural and problem
documentation. Prepared statistical reports, including charts, graphs and tables for presentations.
◆ Structured and implementedprograms and policies inthe areas of training, compensationstructures, benefits packages, and
incentives.
◆ Fostered a teamwork/open-door environment conducive to positive dialogue across the organization.
◆ Gave oral presentations to each Broker/Internal users, Directors and other Executives. Weekly visits to each broker to
provide technical support and customer service, and refresher training.
◆ Collected, compiledandmaintainedtrackingsystem. Conductedperiodic audits to ensure quality and accuracy of reporting.
◆ Coordinated and facilitated update meetings to directors, manager and end users along with executive administration.
◆ Set up team to take over as project grew and required more than one person to complete.
EDUCATION & CERTIFICATIONS
VILLANOVA UNIVERSITY —PA
Master’s Certification-Strategic Organizational Leadership, Project Management, and Finance for the non financial manager 2006
THE COLLEGE OF NJ/FORMERLY TRENTON STATE COLLEGE—NJ
Business Management, 1988