1. Oralyn RaChelle Green
1720 Wells Branch Parkway #4110, Austin Texas Cell: 512-633-8235 Email: nicki.green52@yahoo.com
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SUMMARY
Dedicated professional with over 20 years of advanced administrative skills; I am an articulate, assertive, energetic,
team player. Knowledgeable in creating detailed Excel spreadsheets. Inventory and record retention management.
Skill set includes meeting preparation and documentation, project tracking, computer data entry, travel preparation,
and human resource management. I possess excellent written and communication skills with attention to details.
Customer Service is my middle name. Proficient in the following software packages: Microsoft Suites, Project, Excel,
PowerPoint, Access, Word, Publisher, Windows XP, GroupWise, Outlook, Visio, PeopleSoft, Lotus Notes, and various
procurement databases.
EXPERIENCE
Steinmart (part time) - Round Rock, TX
04/2012 – Present Customer Services Team Lead - Shoe Department
As a Customer Service Lead, assist customers make buying decisions and perform various payment tender with a
99% accuracy to complete customer transactions. Assist with receiving new merchandise and floor sets. Assist store
managers with both opening and closing procedures. Assist with both departmental and overall maintenance of
shopping area to maximize store appeal, while minimizing loss of company assets and maintaining a safe working
environment. Assist with training of newer staff. Perform all other duties as requested.
HHSC-Office of Inspector General (OIG) - Austin, TX
06/2012 – 07/2014 Administrative Assistant IV
Provided advanced professional and confidential administrative support and technical assistance for the Deputy
Inspector General of Operations. Position was the point of contact for the Operations Deputy and backup to the
Executive Assistant’s desk for the Inspector General’s office. Interacted daily with other deputy areas to coordinate
assignments, handle inquiries and resolve administrative issues. Duties included but were not limited to day to day
operations; retrieval and compilation of confidential information using discretion and sound judgment; appointment
scheduling using Microsoft Outlook; and tracked the status of electronic documents. Accurately scheduled,
coordinated, and maintained the Deputy’s calendar and appointments with program staff. Developed and
maintained the divisional Project Assignment Tracking Log. Coordinated, assigned and tracked assignments and/or
special projects referred from Operations Deputy to Unit Directors, Managers and staff; ensured deadlines were
met. Prepared meeting agendas, attended, recorded and transcribed meeting minutes with 95% accuracy. Prepared
and tracked all travel and purchase reimbursement reports; prepared CLIBA (Corporate Liability Individual Bill
Account) travel for all agency staff. Other CLIBA related duties included reconciliation and final analysis of financial
spending with OIG Travel before submission to HHSC Travel; updated CLIBA payment information necessary for
monthly reconciliation statements and balanced for OIG Operations Travel Accountant, in order to maintain and
control CLIBA spending balances while maintaining available funding for CLIBA usage. Established and implemented
policies and procedures for a central filing. Worked closely with divisional managers on human resource needs, to
included but not limited to, the pre-screening of applications, setting up interviews, on-boarding needs while
maintaining the stickiest confidentiality. Prioritized work and paid attention to detail and performed various other
assignments as requested. Trained, supervised, and/or evaluated the work of support staff within Operations.

2. Oralyn RaChelle Green
1720 Wells Branch Parkway #4110, Austin Texas Cell: 512-633-8235 Email: nicki.green52@yahoo.com
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Texas Office of the Attorney General Child Support - Austin, TX
04/2007 – 06/2012 Administrative Assistant IV
Extensive experience with providing advanced administrative support to the Contract Operations Strategic Sourcing
and Purchasing sections. When the Executive Assistants for both the IV-D Director and Contract Operations Director
were out, I provided coverage. Interacts daily with other deputy areas to coordinate assignments, handled inquiries
and resolve administrative issues. Coordinated, scheduled, and oversaw the development of departmental reports
and presentations. Secured all confidential documentation to include but not limited to all personnel related
documents such as leave forms, any personnel actions, FMLA, and evaluations. Coordinated the training needs for
Contract Operations Division; work involved the preparation of all training requisitions including conference and
seminar registration needs and ensured requisitions were processed within specified time limits. Created and
maintained the divisional training budget for approximately 100 staff. Coordinated and maintained principal
manager’s calendar and kept her abreast of all appointments, conference calls, and meetings. Worked on human
resource needs, duties included screening applications, setting up interviews, onboarding needs, and record keeping
of mandatory training requirements for all employees. Ordered and maintained divisional office supplies, and served
as the inventory control liaison for Strategic Sourcing. As a Jr. Business Analyst assisted with market research,
project research and documenting during vendor discussions. Performed research review by utilizing Internet, TBPC,
Term Contracts, DIR, TXMAS and various vendor catalogs to identify source and obtain exact description; primary
point of contact in section for vendor community. I assisted with the preparation of procurement related
documents, such as Request for Proposals and Requests for Offers. Contacted vendors to obtain quotes and
assisted with the preparation and review specifications, coordinated location logistics for all public vendor forums,
duties performed included reserving various conference rooms, both onsite and offsite, obtained the necessary
audio/video equipment, event registration needs such as name tags, notebook preparations, handouts, etc.
Performed quality assurance checks on requisitions to ensure correct TXMAS codes were used.
Lower Colorado River Authority (LCRA) - Austin, TX
07/2005 – 03/2007 Administrative Associate
Assigned to the Natural Resources Conservation department, provided advanced administrative support to section.
Coordinated, scheduled, and oversaw the development of departmental reports and presentations. I researched
information for projects, developed advanced administrative management methods that improved work functions
and communications. Reviewed, prepared and submitted procurement forms for staff cash advances, travel
authorizations, and daily expense reports. Scheduled appointments and meetings, arranged conference calls, and
prepared travel itineraries, transportation and hotel accommodations and catering needs. Used PeopleSoft to
record, process and approved weekly time reports for division managers within the Community Services Division.
Used various software applications to manage accounts payable and accounts receivables. Composed and created
routine correspondence for manager’s approval and signature. Opened, reviewed, and routed departmental mail.

3. Oralyn RaChelle Green
1720 Wells Branch Parkway #4110, Austin Texas Cell: 512-633-8235 Email: nicki.green52@yahoo.com
3 | P a g e
Texas Department of Agriculture - Austin, TX
07/2002 – 06/2005 Administrative Assistant IV
Performed administrative assistant duties for the Assistant Commissioner for Regulatory Programs; duties included
but were not limited to information compilation, documentation, and distribution to the agency's legal staff.
Processed and tracked enforcement action and monitored divisional activities. Prepared divisional mail outs,
answered phones, prepared staff travel, and maintained divisional timekeeping activities. Reviewed and edited
various financial reports, maintained the divisional budget, and tracked actual expenditures. Used Outlook to
coordinate appointments and schedule meetings for special committees and interviews. Worked with the Organics
unit reviewed and analyzed applications for legal compliance, uniformity, and completeness according to the
agency’s policies and procedures governing licensing. Worked on a Quality Assurance team that oversaw the work
performed by temporary staff as licensure renewals and various permits were processed. Instrumental in the testing
and implementation of a new licensing program that the management of licensing activities. Served as the divisional
Records Retention Coordinator and maintained files in accordance with the agency’s Records Management Policy.
Texas Lottery Commission - Austin, TX
12/2001 – 06/2002 Accounts Examiner III/Retailer Licensing Specialist III
Performed moderately complex analysis of the Lottery Retailer license applications and associated documentation. I
analyzed applications for legal compliance, uniformity, and completeness according to the agency’s policies and
procedures governing lottery licensing in Texas. I prepared legal documentation for necessary administrative legal
proceedings. Developed internal operating procedures, trained employees, used software for data entry and
retrieval of “Lottery Retailer” tracking information.
Texas State Board of Pharmacy - Austin, TX
05/1991 – 11/2001 Administrative Assistant III
Performed advanced administrative work in the both the Exam licensing and the Pharmacy licensing offices. Worked
closely with Texas licensed pharmacies, owners, corporations, schools of pharmacy and the National Board of
Pharmacy to ensure that all state mandated licensure applications and required documentation be submitted
properly. Provided technical and customer service support, reviewed all pharmacy applications, organized monthly
renewal mail outs of applications and licensing permits, and reviewed and maintained monthly delinquent reports.
Reviewed and answered all correspondence related to Pharmacist Examination requirements in Texas. Created and
maintained exam applicant database. Trained, supervised, and coordinated temporary personnel and exam proctors.
Conducted bi-annual visits to Texas Pharmacy schools and conducted pre-exam/licensing seminars with graduating
students on proper licensing procedures.
EDUCATION
Austin Community College, Austin, TX
Graduation Date: 05/1984 Degree: Associates of Applied Science Major: Office Administration
CERTIFICATIONS
George Washington University - Associate Certificate in Contract Management - Issued: Feb 23, 2010
University of Texas, Continuing Education -Effective Communication Certification - Issued: March 23, 2012